Nextiva Case Study | Dobin Law Group

Whether he has practiced at a law firm, with a partner, or solo (as of 2010), Dobin Law’s mission has always been to provide large law firm quality with personalized attention. His previous VoIP provider was more expensive and charged by the minute, and his previous fax provider’s service level had declined significantly in his view. This wasn’t up to par with the exceptional service Dobin needed for his practice.

“The fax service I was getting had declined to the point where it was getting unusable. Sometimes I couldn’t send faxes. It was a disaster.”

"It was a great upgrade from my prior provider in terms of usability, in terms of the app, and consistent pricing."

Since his previous VoIP provider didn’t offer one price, all-in-one fax and phone services, Dobin’s bills were inconsistent depending on how heavy his phone usage was for the month. He decided it was time to start looking at other options when his previous fax provider told him he had to use an alternate fax number for several months while they sorted out a technical issue. In addition to researching the technical components his firm needed, Dobin took into consideration the future of his practice, as he was in the process of completely transferring his public office over to his home office.

“One day I started looking at where I wanted to be in the future, how my practice operates, and how I could do it. Then I started thinking, ‘How am I gonna do this if I have to move a server and a phone system?’”

“Frankly, for me, it was a great upgrade from my prior provider in terms of usability, in terms of the app, and consistent pricing. There were a lot of good things. I used Nextiva for about a week and realized that the call quality was good, [and] the call handling was good. Having the integration with Nextiva seemed to make a lot of sense. There was no reason for me to stretch this out any further, so I made the decision to port the number.” Dobin was able to fully transfer his call services over to Nextiva within a few days of his decision.

Regarding Nextiva’s Amazing Service guarantee, Dobin stated, “The service has been just that. It seems to me that [Nextiva] cares about making sure the system runs well and they jump on problems when problems exist. My interactions with the tech support folks have been not only good, but helpful. It wasn’t something I expected tech support to do.”

For Dobin, whose day centers around the creation of documents and communication, clear and reliable service is essential, and he loves that he gets the same quality call service wherever he goes – even when he’s across the country visiting his grown children in Seattle – which he says reflects well on his practice.

"The Nextiva call quality is phenomenal. It’s like somebody’s right next to you."

“[With one provider], I had people telling me that they couldn’t understand what I was saying and I would end up calling these people back with my cell phone, which to me didn’t make a lot of sense. The Nextiva call quality is phenomenal. It’s like somebody’s right next to you. I’m not getting younger, so having a clear conversation is not a bad thing.”

Dobin says his new system also gives him the option for flexible contact methods. With the app installed on his phone and computer, and an additional Polycom phone in his home office, there’s no shortage of ways to reach him. Dobin says he always strives to achieve some kind of efficiency, both in life and for his practice, and Nextiva has given him the freedom and flexibility to do just that.

“I love the idea that I carry my office and it weighs two and a half pounds. Give me an Internet connection, give me a dial-up connection, and I can still operate my office. As long as I have an Internet connection I’m in good shape, and that’s what really matters to me. I’m glad I found you.”

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“I’m glad I found you because it’s saving me money, it’s giving me a consistent bill every month, the service is great, and the tech support is great.”

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