A VoIP Phone System that Evolves with You
In the company’s early days this suited them, but they soon outgrew this solution.
They only had 16 lines, so callers would receive a busy signal if more than 16 users were on the phone at once.
Knowing that they would continue to multiply, Ciampa sought out a flexible solution that would be able to scale and adjust with them and could connect their U.S. offices in one system.
They began looking at switching the phone system for the Boston office first, as it housed the biggest sales team and had the most urgent need for change.
The transition in Boston was flawless… it went off without a hitch! The next morning sales didn’t even know anything changed until they heard the difference in sound quality and realized that they were all able to be on the phone at the same time.
IT Service Desk Analyst
Ciampa and his colleagues created a business case for a new telecom system and began researching options to consider during the decision process.
“We found that Nextiva was by far the most reasonable option,” Ciampa explained. “Some of the other providers, like Comcast, were double the price! And Nextiva offered the same, if not more, features than them.”
The team in France had the final say on the decision and ultimately chose Nextiva. Soon after, the IT team began working with Nextiva to plan the switch.
Ciampa stated, “Since phones are so vital to our business, we needed the Boston office to transition to Nextiva overnight basically. Two sales engineers from Nextiva came on-site to our office to help us do just that so we didn’t have to worry about anything getting confused!”