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Nextiva Unified-CXM brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.

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Nextiva Platform Library

73 platform capabilities

Become a customer experience pro with Nextiva

Company

Using Nextiva

Manage online interactions,
create brand loyalty

Grow my audience

Personalized

Omnichannel Brand

Management

Trusted by innovators and forward-thinking companies:

TrustRadius

#1 Most Loved on TrustRadius

Trustpilot

2,000+ 5-star reviews

G2 Leader in 30+ Categories

2025 Winter Leader

Over 70% of consumers turn to social media and review sites before they make a purchase

Become part of your brand conversations online

Elevate your online brand reputation with Nextiva

Acquire more customers

Engage with customers on social media and review sites in real time and become part of the conversation and buying decision.

Keep customers longer

Don’t let social media posts and reviews go unattended. Respond to positive reviews to build loyalty and handle and escalate negative feedback in real time.

Turn customers into evangelists

Listen to what people say about your brand and your competitors. Know where you stand and get competitive advantage.

Improve CX with Nextiva

Create an engaging & customizable journey for customers

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Engage with your customers wherever they are

Social Media

Actively engage in customer conversations about your brand and create a brand everyone loves with a fully integrated engagement platform.

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Reviews

Keep a pulse on your reviews and brand reputation. Build more meaningful customer connections with a smart, fully integrated engagement platform.

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Peer-to-peer communities

Experts trust other experts and look for their advice, before buying from a company. Keep pulse on what others are saying about you.

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Get access to brand management tools, that are essential

Monitor Conversations

Never miss a reply, comment or message again. Read &
respond across all channels in real-time.

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Automated Workflows

Auto-respond to social media posts and reviews using our AI-embedded Customer Engagement Assist™ based on sentiment and other criterias that you determine.

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Track your competitors

Track how you rank against your competitors and get alerts when changes to you or your competitors brand occurs.

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Bring your CX
ecosystem together

Amazing customer experiences require an interconnected ecosystem. Nextiva CX API’s are designed to accelerate your time to market and maximize your investments in existing technologies by easily integrating your contact center with all mission critical systems.

See all integrations

View, Analyze and Act on
Social Posts and Reviews

Become part of the conversation

A lot of brands still see this individual-to-individual conversation as secondary to what they want to tell customers about their brand when actually it is THE conversation.

Trends

Analyze your market and popular social media trends to maximize performance & get inspiration for your own social strategy.

Customer Sentiment Analysis

Automatically receive customer sentiment ratings & tags for all of your reviews.

CSAT Scoring

Receive aggregated CSAT scores across review channels all in a single dashboard.

All Features

Get the right tools for a seamless customer experience. Power all conversation channels with Nextiva AI.

All in one Inbox

See incoming reviews in real-time, all in a single interface.

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Read & Reply

Engage with your reviews right from the inbox in real-time.

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Advanced Filtering

Easily organize your inbox based on date/time, channel and other custom rules.

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Social Tagging

Create custom tags, organize keywords and monitor content across channels the way you want so it's easy to find and analyze.

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Intelligent Routing

Assign roles and route social media posts and reviews to you or your team based on sentiment and auto-respond with our AI powered review assistant.

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Performance Monitoring

Measure the impact, monitor your team and turn insights into valuable business outcomes.

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Social Listening

Track mentions, listen to conversations across social channels, forums, blogs, custom sources and more.

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Social and Posts Care

Respond to tickets and provide integrated, world class customer service across all your social media channels from a single location.

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Posts and Review Tagging

Categorize social media posts and reviews and create custom tags to manage your customers.

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Surveys

Send surveys across to your customers to collect feedback from fans and correct negative feedback to avoid negative reviews and posts.

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Escalations

Set alerts and auto-prioritize social media posts and reviews that require role based responses. Solve important issues quickly and efficiently.

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Competitor Benchmarking

Track competitor performance using keywords & profiles. Understand industry trends, patterns and more.

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860M+

Customers

471

Stores

Read the case study

50,000+

Monthly reviews

98%

Faster response time

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21M+

Customers

40%

Cost Reduction

See all case studies

550+

Bakery Locations

Read the case study

50%

Savings

Read the case study

OnTrak health uses Nextiva to modernize its healthcare-focused contact center.

1 million+ users. 15 years.

Future with Nextiva

Automation and AI are
becoming everyday technology.
Be ready with Nextiva.

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