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The Business Communication Suite

You will never see phone service the same way again.

Simplify the way you work so you can win and keep more customers.
Provide smarter and better experiences for everyone.

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Goldberg Hedge Funds
I chose Nextiva for phone service. I quickly realized that they were much more. We now handle all of our communications and customers in one place with Nextiva. -Reliance Partners (Grew revenue 500% after joining Nextiva)
phone service pricing
The Business Communication Suite

Your search for a communications partner is over.

Does this sound familiar to you?
You’re using too many separate communication tools.
Your customer data is fragmented with no holistic view of it.
Integrating new applications is costly, difficult, and clunky.
Customer Expectations Have Changed

Nextiva redefines the meaning of Business Communication

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

Finally, with NextOS, you will meet your customer’s expectations.

They want to communicate via any channel they desire.
They want to be remembered every time.
They want a personalized experience from you.

Experience the power.

Check out the awesome functionality of our Business Communication Suite
You can...
  • Communicate
  • Manage Customers
  • View & Analyze
  • Collect Feedback
  • Actively Engage
  • Automate
  • Know Your Customers
  • Collaborate
Phone Service with Superpowers

HD Business Phone Service (VoIP) | Business Text Messaging | Voice & Video Conferencing

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Truly Know Your Customers

Multi-Channel Support | Lead and Customer Tracking | SmartTopics | Call Pop

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Turn Data into Knowledge

Real-Time Data | Sentiment Analysis | Customer Journey Tracking | Custom Reports and Dashboards

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Know What Everyone is Thinking

Automated Post-Interaction Surveys | Custom Survey Builder | Post-Survey Logic

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Engage at the Right Time

Live Customer Chat | Custom Chat Builder

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Automate to Liberate

Easy Workflow Automation | Trigger Actions and Processes Across NextOS | Macros and Pre-Defined Text

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Understand the Customer Journey

Measure All Customer Interactions | Track & Share Data Across Your Company | Boost Productivity

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Track Tasks & Collaborate

Video Conferencing | Screensharing | Team Chat | Task Management | File Sharing

Learn more

Let’s get started. Keep customers for life.

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All suites include features powered by NextOS, a single unified business platform.

Productivity
  • Call Pop info icon
    Xbert iconGet an instant on-screen pop-up with the caller's account, contacts, sales, and cases.
  • SmartTopics info icon
    Xbert iconAllow users to categorize case subjects and automatically update the impact to Customer Experience Score, and trigger other actions, with one click. Admins can determine the backend algorithm that equates a SmartTopic to a positive or negative experience for the account and individual, and this allows you to see a more holistic view of accounts over time.
  • Integrated Wiki info icon
    Xbert iconAdd articles and information related to support topics. When a user adds a SmartTopic to a case, any related Wiki articles automatically display on the right side of their screen."
  • Macros and Predefined Responses info icon
    Xbert iconAutomate common tasks, such as filling in a form, changing fields, populating a predefined message/email response, adding an attachment and more with a simple command. This tool allows agents to focus more on complex tasks while accomplishing simple tasks quickly."
Intelligence
  • Customer Journey Mapping info icon
    Xbert icon See how a customer's experience score is impacted by every touchpoint in their customer journey.
  • Customer Experience Score info icon
    Xbert iconProactively and automatically engage at-risk customers and nurture happy customers into superfans. The Customer Experience Score is a single, cumulative score that is continually updated in real-time, based on every interaction a customer has with your company, and visible to every user. The admin sets the threshholds (what is the range for unhappy, very happy, etc) and can then create rules to trigger actions when threshholds are crossed.
  • Customer Sentiment info icon
    Xbert iconCOMING SOON! Evaluate the overall sentiment for all communications for an account, contact, or case.
  • Analytics and Reporting info icon
    Xbert iconView and analyze all your customer interaction data captured across the system.
Automation
  • Time Rules info icon
    Xbert iconSet an action to occur based on time. Ex. Send a survey 24 hours after a support case is closed.
  • Trigger Rules info icon
    Xbert iconSet an action to occur automatically when certain conditions are met. Ex. Send an email confirmation when a case is opened.
  • Notifications & Reminders info icon
    Xbert iconGet automatic alerts on any customer account changes. Ex. New sales, customer experience score changes, or new support cases for important customers.
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Communications are the life
blood of an organization

Are your business communications up to par?

Download the report from Frost & Sullivan to find out.

Download now
Frost & Sullivan

A few amazing things you can do with this Suite.

Know every customer's information instantly when they call.

Everything appears automatically on your screen. Make everyone feel like they’re known.

Automatically get feedback from customers then act on it quickly.

Make every customer interaction count. Automated surveys trigger automated actions.

All communication & customer data is easily managed in one place.

Manage your entire business from one screen with NextOS. Everything is easy to find and use.

Experience the Power of the Business Communication Suite

Start growing your business.

Get started
Everything You Need & More

Other cool features you’ll like.

Call Pop

Know your customers instantly when they call your business. Account information, sentiment, and past interactions show up right on your screen.

Included in Basic, Pro, and Enterprise Suites

Sentiment Analysis

Track every interaction customers have with your business. See their past experiences to get a complete picture of their customer journey.

Included in Basic, Pro, and Enterprise Suites

Analytics

Get real insights on your entire business. Understand customers down to an individual level. Collect your best insights onto data dashboards.

Included in Basic, Pro, and Enterprise Suites

Automation

Free your entire company from busywork with automations that utilize your business data to make smart decisions on autopilot.

Included in Basic, Pro, and Enterprise Suites

We get that availability and reliability through Nextiva. We’re not going to go anywhere. We’re very happy where we are."

Rich Sparkman, Director of Technology - Shelby American Read Rich's story

Have questions about the Business Communication Suite?

Chat with an expert

Simple. Secure. Supported.

Rapid Expert Training

We quickly and easily get your employees and managers proficient with any Nextiva products you purchase.

Secure & Reliable

All of your data is protected by multiple layers of security and monitoring. With 99.9% uptime, you're always available.

Award-Winning Support

Get up and running smoothly with expert advice and answers. We built our core with a focus on Amazing Service™.

See how our suites helped their businesses grow fearlessly.

Local First Arizona
Customer Success Story

Seamlessly transitioning to Nextiva services in just 10 days with Local First Arizona.

Read the story
EagleRider
Customer Success Story

EagleRider switched to Nextiva without any interruptions to their calls or growth.

Read the story
PetRelocation
Customer Success Story

Upgrading PetRelocation with smooth call routing, team collaboration, and automation.

Read the story
Read all customer stories

We've got your back.

We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.

Joe D. | with Nextiva since 2018
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Nicole S. | with Nextiva since 2018
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Stefany V. | with Nextiva since 2018
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We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.

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