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The 2020 State of Business Communication Report

The world of business communication is changing at a faster rate than ever. You need to stay ahead of the curve and keep up with evolving customer and employee needs. In the 2020 State of Business Communication Report, we show you the key trends and tools shaping the future of business communication.

You’ll get:

  • Exclusive insights from our extensive survey with 1,000+ professionals.
  • The best tools and tactics for internal and external communications.
  • Industry trends on communication preferences, problems, and solutions.

This eBook offers fascinating insight into the way modern businesses operate and communicate in 2020 - with powerful takeaways for executives, managers, and IT leaders.

What’s inside?

Business communication is in a state of massive overhaul. This eBook takes stock of the state of the industry - sharing the results of an extensive survey outlining the trends, tools, and tactics shaping how we work. Here are some of the areas of communication we looked at:

  • Tactics
  • Channels
  • Top Tools
  • Remote vs In-House
  • Collaboration
  • Preferences by Age
Book inside img

Data-Driven Business Communication Insights


of companies have lost a customer due to business communication problems.


of businesses use phone service, text messages, outbound email, CRM, and customer portals.


of people use a mobile phone to perform work communication at least once a week.

Who You’ll Hear From

Gaetano DiNardi
Gaetano DiNardi

Director of Demand Generation at Nextiva

Jeff Kubick
Jeff Kubick

Head of Global Voice Service Provider Marketing at Poly

Bob Perkins
Bob Perkins

Founder of the American Association of Inside Sales Professionals

Brian Solis
Brian Solis

Digital Anthropologist, Author, Speaker


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