Nextiva is shaping the future of growth for all businesses. Start learning how your company can take everything to the next level.
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Understand your customers on a deeper level. Track and share information across your business. Empower teams to act.
Know how customers feel at any moment by tracking every interaction with your business. Share customer information in real-time across your entire business to empower everyone to make better decisions. Use personalized automations to make everyone feel special.
Measure every customer interaction and touchpoint, on every channel, across the entire customer journey.
Collect customer and employee feedback automatically after every interaction through your website, email, or SMS.
Our analysis engine allows you to see how each customer feels about your product or business in real time by automatically analyzing phone, email, chat, and SMS communications.
Engage each customer at the right time with the right message based on individual interactions or historical insight gathered over time. Create an amazing and predictable customer experience to retain customers and increase sales.
Every customer goes through an individual journey and knowing how they feel is important to the success of any business.
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One score, composed from every individual interaction along the customer journey.
SmartTopics are to regular case tags what FitBits are to bracelets.
Know how the customer feels before you even read their message.
Understand your audience, make better business decisions, and solve customer issues.
Use online survey software in many ways to make better-informed decisions across your entire business.
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Put a system of automated actions and notifications in place to engage customers at the right time with the right message. Exceed customer expectations without doing any extra work.
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Do yourself and your employees a favor. Automate repetitive tasks like looking up information, account history, and sending replies. Be equipped with a holistic and complete view of your customers in real time.
Learn moreCombine multiple capabilities into a single screen for maximum productivity. Smart widgets, company wikis, and automatic customer data.
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Make better decisions with visual, interactive, and analytical tools. Easily recognize your business trends.
Uncover business trends in your customer journey and operations based on historical data.
Tools: Trend Analysis, Period Analysis, Comparison Analysis, Next Issue Resolution Analysis
Broadcast real time information and react to, identify, and resolve issues faster with more decisive solutions.
Create daily competition to motivate performance. Increase employee engagement by up to 48%.
Use our built-in suite of tools to keep your entire toolset in one workspace. Manage everything from one central location with a simple out-of-the box solution.
Easily expand the capabilities of your existing toolset with the power of NextOS. Bring all of your tools together into one secure workspace built for enterprise level work.
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
