Nextiva is shaping the future of growth for all businesses. Start learning how your company can take everything to the next level.
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NextOS brings all of your customer and team communication tools in one place. Make it easier to provide the experience everyone craves.
Use our built-in suite of tools to keep your entire toolset in one workspace. Manage everything from one central location with a simple out of the box solution.
Easily expand the capabilities of your existing toolset with the power of NextOS. Bring all of your tools together into one secure workspace built for enterprise level work.
A single powerful platform with phone, email, chat, and SMS that captures and analyzes all data for every interaction.
Intelligent tools are at your fingertips. Streamline pipelines, manage cases, and proactively resolve issues.
Nextiva Analytics connects the dots, turning raw data into actionable insight for your business.
Not all customers are alike. NextOS tracks every customer’s sentiment, experience, and gets feedback about their journey, in real time.
Delight customers by sending the right message at the right time. Use customer journeys to automate personalized messages that scale effortlessly.
Reduce manual steps to increase efficiency. Deliver great customer experiences consistently.
Communicate via any channel and keep track of all conversations. Customers will never have to repeat themselves and will always feel remembered.
Jumping around to different tools wastes your time. Bring your entire customer and team workflow together in one place. Use more time to solve bigger issues and build customer relationships.
Keep track of and manage the entire customer journey from pipeline to service. Understand every customer’s history at a glance. Know exactly how customers feel and optimize your business.
Use an app that enables fluid team communication on any device. Make your team feel like they’re collaborating in the same room. Empower your team to get work done from anywhere in the world.
Seamlessly bring all of your communication channels together in one place. Customers can talk to your business from their preferred method, like phone, video, chat, email or text. NextOS collects and analyzes all interactions so you can view and take action real time. Get started
Collaborate with teams using any device. Invite customers to join your online meetings. Easily organize, share, and present documents and files with anyone. With NextOS you’re no longer tied to your office. Work from anywhere. Get started
Automatically get the most important information about any customer right when they contact you. Never make a customer reintroduce themselves. Know exactly how to address each customer based on customer data. Make every interaction feel personal and valuable. Get started
Give customers the experience they’ve always wanted and scale your business. Unify your communication with pipeline and customer management. Use powerful NextOS tools to manage your campaigns, view detailed customer journeys, and deploy surveys. Get started
Give everyone in the organization a complete view of the customer, at a personal level, in real time—from frontline team members to the CEO.
Use smart tools to be more effective. Smart Topics, Wiki, Macros, and Notifications eliminate repetitive time consuming tasks. Allow teams to spend more time on creating value.
One place to manage, prioritize, sort and filter your entire daily work. No more hopping between different tools. Always know what you should be working on next.
Whether you do sales or manage cases and projects for customers — it’s important that everyone is on the same page. Keep team projects organized. Get stuff done.
Ditch the complicated old-school way of working. Spend time on building relationships instead of digging through data buried in a bazillion other tools. Manage all communication touch-points in one powerful workspace with everything you need. Get started
Eliminate repetitive busywork with smart shortcuts. Empower your teams to get more work done in a shorter period of time. Shortcuts and pre-defined responses save time for teams and ensure a consistent and convenient customer experience. Get started
Stop switching between internal and customer facing tools. When you’re communicating with customers and teams on the same screen, you can solve problems faster and make everyone happier. Getting the right conversation to the right person is a click away. Get started
“Follow” important customer accounts to get real time notifications on every interaction they have with your business, just like social media. Instantly know if any changes occur with the followed account. Stay on top of your most important relationships without doing extra work. Get started
Turn customer and business data into knowledge your whole team can use. Create a personalized customer experience anytime, anywhere, on any device.
Automatically address unmet and unrecognized customer needs. Proactively deliver amazing service before they know they need it.
Powerful reports provide analysis and insight, which allows you to optimize marketing, sales, and customer service so that you can achieve your business goals with confidence.
Dashboards give you accurate insight on your customers' behavior and sentiment. Automate actions based on your customer data. They feel better, you sell more.
Identify your customers that are happy and unhappy. You can zoom out and see the full picture of your customer journey, or dive right into an individual customer’s experience. Stop guessing if your customers are happy with your business. Truly know how they feel. Get started
See valuable insights on one screen. The best part? It just works right out of the box with no integration needed. Get started
Gone are the days of being reactive in your work. Predict seasonality, trends, and employee performance. Compare quota results to track growth. Analytics not only show you the data, but also indicate what actions should be taken. Get started
Create friendly competition to motivate performance and increase employee engagement. Get the best work out of your team. Get started
Streamline processes to drive improvements.
Make good things happen faster, cheaper, more intelligently and consistently.
Instantly access everything your business has ever said to anyone. Leverage this data to create powerful targeted actions that drive sales and create lifelong customer relationships.
Automate personalized responses like “Thank you” and “Welcome” emails and messages. Address customers exactly when they need you most with automatic escalation and case creation.
Escalate unhappy customer cases instantly to get them in-touch with support before they need to reach out. Automatically tell your happiest customers about other great products, right when they’re ready to buy.
Automatically qualify your leads with a system that validates and converts on autopilot without even lifting a finger.
Triggers automatically let you perform tasks that you would do manually. For example, send customer emails based on their satisfaction, notify a manager about a negative experience, send surveys when issues get resolved, or a deal closes a welcome email is sent. Get started
Be on-point with your customer messaging. Segment people by time-based activities, then personalize your messages so all your messages hit home. Get started
Get real insights on how customers and prospects feel during different points in their customer journey. Then optimize bottlenecks, pain points, and processes to increase conversions and build better experiences.
Live Chat lets your customers know you’re ready to help them at any time during their visit. Engage with site visitors when they are looking for support, specific items, or trying to make a buying decision.
Don’t leave your team and customer relationships to chance. Truly understand the voice of your customers by sending personalized surveys after any significant interaction with your business. You’ll know exactly what your customers and teams want, need, and expect. Get started
Create a personal connection with your website visitors. Start the conversation or let them reach out when they’re ready. It’s a fast and effective way to offer help—be there when they need you most. Get started
Keep everyone updated, regardless of where they work. Chat, share files, host team meetings, and manage tasks within one collaboration tool.
Complete projects with confidence. Keep track of every task and find a project's files and conversations within seconds.
Don’t leave your team and customer relationships to chance. Truly understand the voice of your customers by sending personalized surveys after any significant interaction with your business. You’ll know exactly what your customers and teams want, need, and expect. Get started
Create a personal connection with your website visitors. Start the conversation or let them reach out when they’re ready. It’s a fast and effective way to offer help—be there when they need you most. Get started
Use our built-in suite of tools to keep your entire toolset in one workspace. Manage everything from one central location with a simple out of the box solution.
Easily expand the capabilities of your existing toolset with the power of NextOS. Bring all of your tools together into one secure workspace built for enterprise level work.
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
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