Nextiva Case Study | West Coast Trial Lawyers

The personal injury law firm practices within the areas of transportation, premises liability, and spinal cord and burn injuries. They offer free no-obligation consultations and do not charge clients fees unless the firm recovers compensation. With a customer-centric focus, West Coast Trial Lawyers needed a communications system to match – which is why they settled on Nextiva as their preferred communications provider when their firm opened in 2014. Adding 33 lines of service and additional features including vFAX, Auto Attendants, the Nextiva App, and Call Recording, West Coast Trial Lawyers is able to provide timely and professional services to all their clients, while giving the firm added flexibility with all the digital features included with their services.

“Our office is completely paperless, so unlike traditional law firms, we don’t have paper files or a fax machine,” Office Manager Imahn Nadim said. “Faxing is as easy as sending an email with Nextiva vFAX. We fax documents from clients, doctor’s offices, and insurance companies back and forth all day, so it really helps our office stay paperless.”

One of the firm’s favorite features is call recording. Nadim says it’s especially useful when it comes to guiding their clients and also makes it easy to submit insurance claims or recorded statements from clients.

"The Nextiva App is great because you can make outbound calls using the app and it shows up as the office number, not your cell number, which is really helpful."

In addition to the added mobility that Voicemail to Email feature offers, Nadim says the Nextiva App has been another beneficial tool for West Coast Trial Lawyers. As the nature of their field lends itself to working outside traditional work hours, the app has helped them respond promptly to all calls and maintain communication to provide attentive and timely service to their clients, while maintaining their professionalism.

“We get calls from all different types of people, and we work 24/7, so even when you’re not in the office, you’re still getting phone calls. The Nextiva App is great because you can make outbound calls using the app and it shows up as the office number, not your cell number, which is really helpful,” says Nadim.

When it comes to making changes to their system, the NextOS portal makes it easy for their firm to access and review their account when needed, and edit features including adding call flows, adding or removing users, and accessing client information.

“It’s reliable and I never have issues with it. I like the accessibility the online portal gives us. It’s easy to pull up past invoices to see what features we’ve added, such as Voicemail to Email. I can also tweak settings as needed in the portal and see a record of inbound and outbound calls,” says Nadim.

Nadim says he has not had to make many calls to Nextiva support, since everything works as expected. “It’s nice to have dedicated lines for support. When I have any issues that I need to address directly with my Account Manager – they’re always available. I send them an email and they call me back the same day, so everything goes smoothly.”

As the firm is constantly growing, Nadim says the team at West Coast Trial Lawyers is looking forward to maintaining their relationship with Nextiva and continuing to expand their services as their team gets bigger.

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"Faxing is as easy as sending an email with Nextiva vFAX."

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