Build the nonprofit relationships
that drive the mission.
Connect with donors, volunteers, and communities in one platform — so your team responds faster and focuses on your mission.
More engagement. More donations. Same team.
85% of supporters who don’t get a response never try again. XBert AI engages donors, routes volunteers to the right team, and sends thank-you messages within the 48-hour window that increases repeat donations by 400%. Your team focuses on impact, not intake.
Patricia Hensley called to increase her monthly recurring donation from $25 to $50 and update her payment card on file. Routed to donor services for secure payment processing. Donor has been giving monthly for 3 years.
Donors get through, even during events
When your team is at a gala, in the field, or stretched thin, XBert answers and connects supporters with the right person.
Program questions, answered instantly
AI handles common inquiries about your programs, volunteer opportunities, and upcoming events. Your team stays focused on your mission.
Donor routing that runs itself
AI answers common questions, routes donors to the right team, and schedules volunteer follow-ups without staff picking up the phone.
Works with Salesforce, HubSpot, and more
Integrates with the CRM, email, and donor management tools your organization already uses. No rip and replace.
Works with your organization's favorite tools
The numbers behind donor engagement.
One nonprofit lost a $25,000 donation because a single donor call went unanswered.
Envision NonprofitOf first-time donors never make a second gift.
EverTrueIncrease in repeat donations when a thank-you message is sent within 48 hours.
NextivaOf callers who reach voicemail won't leave a message or call back. Every missed call is a missed connection.
ForbesAverage AI-assisted donation vs. $115 industry standard — a 40% increase.
One Hundred NightsLarger second gift when a board member thanks a first-time donor by phone within 24 hours.
Penelope Burk ResearchRetention increase from a single thank-you call. Multiple calls within 90 days boost retention to 58%.
BloomerangOf nonprofit leaders say lack of staff capacity is their biggest operational obstacle.
NonProfit PROXBert AI handles real conversations.
Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own.
Restaurant reservation
Hear XBert confirm reservations and answer menu questions for a busy restaurant.
Healthcare appointment
Experience XBert scheduling patient visits and managing after-hours calls for a medical office.
Legal client inquiry
Hear XBert qualify new client inquiries and route to attorneys with full context.
Smart routing.
No complex setup.
XBert handles donor and volunteer inquiries across every channel, providing program information, processing donation questions, and routing by campaign, need, and urgency so your team stays mission-focused.
Explore More:
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your donor data stays safe, conversations stay confidential, and you stay in control.
Always on. Always reachable.
Redundant data centers and carrier-grade infrastructure mean your phones stay up during year-end giving, telethons, and disaster response. No call goes unanswered because of a system failure.
Donor data, locked down
SOC 2 audited infrastructure and encrypted communications protect donor records, payment information, and contact data. HIPAA-compliant options available for health-related nonprofits.
Secure donation processing
Accept donations and process payments over the phone with PCI-DSS certified security. Card data is encrypted end-to-end so you can focus on your mission, not compliance.
Certified by experts
Nextiva meets the highest security and compliance standards to protect your communications.
Every feature your organization needs. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Business SMS & MMS
Text donors and volunteers from your organization's number.
Auto Attendant & IVR
Route callers to donor services, volunteer coordination, or programs.
Call Flow Builder
Design routing with office hours, event schedules, and priority rules.
Voicemail Transcription
Read voicemails as text between events, meetings, and site visits.
Mobile App
Your organization's phone system in your pocket. iOS and Android.
Call Forwarding
Route calls to any number when you're at events or in the field.
Caller ID
Show your organization's name on every outbound call.
Call Recording
Record donor and volunteer calls with automatic archiving.
AI Transcription
Every call transcribed and searchable for donor records and compliance.
Conversation History
Full donor communication thread across calls, texts, and emails.
Team Collaboration
Internal messaging between program staff, volunteers, and leadership.
Video Conferencing
Secure video meetings for board meetings and donor consultations.
File Sharing
Share documents securely in any donor or volunteer conversation.
Conference Calling
Multi-party calls for board meetings, telethons, and volunteer coordination.
Contact Import
Bring in your Google and Outlook contacts automatically.
XBert AI Receptionist
Answers calls 24/7, routes donors and volunteers, and answers program questions.
Call Summaries
AI-generated recaps with donor details after every call.
Smart Routing
AI routes calls by department, urgency, and staff availability.
Sentiment Analysis
Detect caller urgency and emotional state in real time.
Automated Follow-ups
Thank-you texts, donation confirmations, and volunteer reminders sent automatically.
Voice Analytics
Track call volume, missed calls, and donor engagement metrics.
Call Pop
See donor details and giving history the moment the phone rings.
Number Porting
Bring your existing organization numbers to Nextiva with zero downtime.
Frequently Asked Questions
Can AI handle donor calls without sounding impersonal?
Nextiva’s AI agent answers with your organization’s name and voice, provides helpful responses to common questions (hours, programs, how to donate), and routes donors to your team when the conversation needs a personal touch. Donors who need to update payment info or discuss major gifts are immediately connected to a human.
Will Nextiva work with our donor CRM like Salesforce or Bloomerang?
Nextiva integrates natively with Salesforce (including Nonprofit Cloud) and HubSpot. For nonprofit-specific tools like Bloomerang, connections are available through Zapier, which lets you automatically log donor calls, create contact records, and trigger follow-up workflows. Our team helps configure these during onboarding.
How does Nextiva help with fundraising events and telethons?
Nextiva powers virtual phone banks for fundraising events, scaling from small volunteer teams to hundreds of simultaneous callers. Organizations like United Way and Opération Enfant Soleil have used Nextiva to manage high-volume donor call campaigns. The platform handles call routing, real-time dashboards, and automatic logging so your volunteers can focus on connecting with donors.
How fast can we get started?
Most nonprofits are up and running within 1–2 days. You keep your existing phone number (porting is free and seamless), and our onboarding team configures your AI agent, call routing, and integrations. No special hardware is required.
Can we keep our existing phone number?
Yes. We port your current number at no cost with zero downtime during the transition. Your donors, volunteers, and community members continue reaching you at the same number they already know.
Is this within reach for a small nonprofit’s budget?
Nextiva serves nonprofits of every size, from local organizations to national operations like the Orange County Rescue Mission. Pricing is straightforward with no hidden fees. Many nonprofits offset the cost through improved donor retention — research consistently shows that personal outreach like thank-you calls significantly increases repeat giving rates.
How does AI know when to route a call to a human vs. handle it?
The AI handles routine inquiries — hours, directions, program information, event details. It recognizes sensitive topics (major gift discussions, complaints, crisis calls, beneficiary needs) and immediately routes those to the appropriate team member with full context from the conversation. You control the routing rules.
See how Nextiva works for your nonprofit.
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