Better relationships.
More insurance renewals.
Agents manage quotes, policy questions, and renewals in one platform — so clients get faster answers and relationships last longer.
Faster quotes. Faster claims. No extra staff.
39% of inbound inquiries to insurance agencies go unanswered, and 85% of those prospects never try again. XBert AI starts claims, captures quote requests, gathers policy details, and routes prospects to licensed agents. Your team focuses on writing and servicing policies, not administrative intake.
Tom Ramirez (Policy BP-447291) called to report a minor collision. No injuries. Vehicle: 2022 Toyota RAV4. Transferred to agent Rachel Kim.
Policyholders reach you, always
During storm season, after hours, or when your team is processing claims. XBert answers and routes to the right licensed agent.
Policy questions answered instantly
Common questions about coverage, renewals, and filing a claim handled by AI so your agents focus on complex cases and relationships.
Claims and quotes on autopilot
AI captures claim details, routes quote requests, and books follow-ups without your staff picking up the phone.
Works with AgencyBloc, Salesforce, and more
Connects with the insurance CRM and business tools your agency already uses. No rip and replace.
Works with your agency’s favorite tools
The numbers behind modern insurance.
In lifetime premium revenue at risk per missed client over a typical retention period.
ACSI Insurance Study, 2025Of insurance shoppers buy from the company that responds first to their inquiry.
MIT Lead Response StudyCustomers will leave a brand they love after just one bad experience.
PwCOf calls to small businesses go unanswered. Every missed call is a missed policy.
Forbes, 2024Of callers whose calls go unanswered will never try again. They call your competitor.
ForbesHigher conversion likelihood when contacting a lead within 1 minute.
Agency Performance PartnersAverage business lead response time. 23% of companies never respond at all.
Harvard Business ReviewOf organizations now use AI in at least one business function, up from 72% in 2024.
McKinsey, 2025XBert AI handles real
customer conversations.
Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own.
Insurance policy inquiry
Hear XBert answer coverage questions, collect caller details, and route to the right agent.
Restaurant reservation
Hear XBert confirm reservations and answer menu questions for a busy restaurant.
Healthcare appointment
Experience XBert scheduling patient visits and managing after-hours calls for a medical office.
Smart routing.
No complex setup.
XBert handles policyholder and prospect inquiries across every channel, capturing claim details, gathering quote information, and routing by policy type and urgency so your agents focus on underwriting and relationships.
Explore More:
Built to perform.
Built to protect.
XBert is built on Nextiva’s enterprise-grade infrastructure. Your policyholder data stays safe, conversations stay confidential, and you stay in control.
XBert knows your agency
XBert learns your lines of business, quoting process, business hours, and claims procedures. It gives accurate answers because it knows your agency inside and out.
Secure document handling
Send and receive sensitive insurance documents through encrypted vFax. Process premium payments securely with PCI-DSS-certified payment agent assist. No client data passes through unsecured channels.
SOC II audited
All client calls, transcripts, and policy data are stored in SOC II-audited data centers with redundant power grids and dual-path network architecture. Your clients’ information is protected at every layer.
Certified by experts
Nextiva meets the highest security and compliance standards to protect your policyholder communications.
Every feature your agency needs. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Business SMS & MMS
Text clients from your agency’s business number.
Auto Attendant & IVR
Route callers to the right agent or department.
Call Flow Builder
Design routing for claims, quotes, and service lines.
Voicemail Transcription
Read voicemails as text between client meetings and calls.
Mobile App
Your agency’s phone system in your pocket. iOS and Android.
Call Forwarding
Route calls to any number when you’re out of the office.
Caller ID
Show your agency’s name on every outbound call.
Call Recording
Record inbound and outbound calls with automatic archiving.
AI Transcription
Every call transcribed and searchable for claims documentation.
Conversation History
Full policyholder communication thread across calls, texts, and emails.
Team Collaboration
Internal messaging between agents, underwriters, and claims staff.
Video Conferencing
Secure video meetings for policy reviews and client consultations.
File Sharing
Share policy documents securely in any client conversation.
Conference Calling
Multi-party calls for claims reviews and carrier discussions.
Contact Import
Bring in your Google and Outlook contacts automatically.
XBert AI Receptionist
Answers calls 24/7, starts claims, and routes to licensed agents.
Call Summaries
AI-generated recaps with policy and claim details after every call.
Smart Routing
AI routes calls by line of business, urgency, and agent availability.
Sentiment Analysis
Detect caller urgency and emotional state in real time.
Automated Follow-ups
Confirmation texts and renewal reminders sent automatically.
Voice Analytics
Track call volume, missed calls, and quote conversion rates.
Call Pop
See policyholder details and claims history the moment the phone rings.
Number Porting
Bring your existing agency numbers to Nextiva with zero downtime.
Frequently Asked Questions
Can Nextiva’s AI handle first notice of loss (FNOL) calls?
Yes. XBert collects the caller’s policy number, incident details, and contact information, then routes the claim to the assigned agent with a complete summary. For after-hours claims, XBert captures everything and flags it for priority review the next morning.
Is Nextiva compliant with insurance communication regulations?
Nextiva’s platform supports TCPA compliance with consent tracking, time-of-day call restrictions, and opt-out management. All calls are recorded and stored in SOC II-audited, SSAE 16-certified data centers. Nextiva also supports HIPAA compliance for agencies handling health insurance or medical information, with a Business Associate Agreement available.
Does Nextiva integrate with our agency management system?
Nextiva natively integrates with Salesforce, HubSpot, Zoho CRM, and Microsoft Dynamics. For insurance-specific platforms like Applied Epic, HawkSoft, or AgencyZoom, Nextiva connects through Zapier workflows — automatically logging calls, syncing contacts, and triggering follow-up tasks in your AMS.
Can we port our existing agency phone numbers?
Yes. Nextiva ports all your existing numbers — main office lines, individual agent direct lines, and toll-free numbers — with no interruption to service. Most ports complete in 1–2 weeks. During the transition, Nextiva provides temporary numbers with call forwarding so you never miss a client call.
How does the AI handle sensitive client information?
XBert follows configurable guardrails. It can verify a caller’s identity using policy numbers or security questions before sharing any account details. Sensitive information like claim amounts, medical details, or payment data is only discussed with verified policyholders or their authorized contacts.
What if a client calls in crisis — like a house fire or major accident?
XBert recognizes urgency based on keywords, context, and caller sentiment. When a caller mentions an accident, fire, or emergency claim, XBert escalates to a live agent immediately. If no agent is available, it collects all critical details — policy number, incident description, contact info — and sends an emergency alert to your team via text and email.
How quickly can our agency go live?
XBert’s AI receptionist can be configured in under an hour. Full deployment with number porting for a single-location agency typically takes one to two weeks. Multi-location agencies with complex routing may take three to four weeks.
See how Nextiva works for insurance agencies.
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Businesses trust Nextiva for their communications
If we miss a call, we miss a chance to earn someone’s business. With Nextiva, we’re all much more confident in the reliability of our phone service.
