The CX platform
built for enterprise.
The AI-powered CX platform that knows every customer.
Used by 1M+ users. Handles billions of interactions every year.
Be Present Everywhere
Customers can communicate with businesses across all channels, choose their preferred channels, switch between them easily, and keep a conversation going. Voice, chat, email, social—all unified in one platform.
Customer Self Help
Delight customers with human-like, generative-AI powered contact center experiences. Bring down costs while freeing up time for your human agents. AI handles routine inquiries 24/7.
Journey Orchestration
Automate customer and internal processes and agent workflows with our code-free automation tools, configured with a visual drag and drop interface. Build complex workflows without writing a single line of code.
Assist Agents to Get Work Done
Help your employees and customers navigate complex or challenging situations, and guide them step by step to take the next best action. Real-time agent guidance powered by AI.
Boost Agent Efficiency, Right Away
Generative AI allows you to transcribe, summarize, and analyze customer interactions for immediate time savings and continuous improvement coaching—deployable with just a click.
Your Single Source of Truth
Nextiva CX seamlessly integrates with CRMs, CDPs, BI and analytics platforms, and a wide range of other software tools. Quickly connect data from one or multiple sources and unite them into powerful automation workflows.
“I can process that refund right now. You’ll see $89.99 back in your account within 3-5 business days.”
Refund Policy — Processing Times & Exceptions
Initiate refund for Order #8842
Customer called about a billing discrepancy on their January invoice. Agent identified a duplicate charge of $50 and processed a credit. Customer confirmed satisfaction.
Post-sale onboarding workflow started for Emma Rodriguez
Real impact. Meaningful ROI.
DHL
Nothing Bundt Cakes
Shelby American
Deep integrations with your enterprise stack.
CRM & Revenue
Helpdesk & ITSM
Collaboration & Productivity
Automation & Workflow
Developer & Custom
Enterprise-grade security.
No compromises.
Your data, your customers, your reputation. Protected by carrier-grade infrastructure, third-party audited certifications, and a security team that never sleeps.
Enterprise Security
TLS and SRTP encryption protect every transmission. Biometric-secured data centers with 24/7/365 monitoring, penetration testing, and five-checkpoint physical access control.
Regulatory Compliance
ISO/IEC 27001 certified data centers, SOC 2 audited, PCI-DSS compliant, HIPAA compliant with BAA. We meet the standards your industry requires.
Unmatched Reliability
8 points of presence with carrier-grade data centers and global edge server architecture. Geo-redundant disaster recovery, automatic failover, and no maintenance windows.
Certified by experts
Nextiva meets the highest security and compliance standards to protect your customer data at enterprise scale.
See the future of CX.
Built for how enterprises
actually operate.
XBert handles it, end to end.
The majority of customer interactions resolved start-to-finish without a human involved. Intelligent escalation for the conversations that actually need your team.
Every customer, fully known.
Every call, email, chat, and SMS logged automatically. Full history and AI-generated insights surface before every interaction — across every channel, every team.
Your rules. Your workflows.
Role-based access, multi-site management, custom routing, SSO, and compliance controls built in. IT gets governance. Operations gets flexibility.
Enterprise Questions, Answered
What does enterprise migration look like?
Nextiva handles number porting, system configuration, user provisioning, and integration setup. Structured learning paths, on-demand webinars, and quick-start guides get your teams up and running fast.
Enterprise deployments follow a structured migration process — discovery, planning, configuration, testing, and go-live. Nextiva’s cloud-native approach means deployments take weeks instead of the months typically required by legacy providers.
What SLA do you offer for enterprise customers?
Nextiva delivers 99.999% uptime with 8 points of presence, carrier-grade data centers, automatic failover, geo-redundant disaster recovery, and no maintenance windows.
Enterprise customers receive 24/7 technical support with in-house service teams. Real-time network status is publicly available at status.nextiva.com.
Does Nextiva support SSO and enterprise identity management?
Yes. Nextiva supports SAML 2.0-based Single Sign-On with major identity providers including Okta, Azure Active Directory (Entra ID), Google Workspace, OneLogin, and Ping Identity. Your teams authenticate using existing corporate credentials.
This enables centralized identity management, faster onboarding and offboarding through automated provisioning, and reduced password-related security risks across your organization.
What compliance certifications does Nextiva hold?
Nextiva maintains comprehensive compliance certifications including:
- SOC II: Independently audited security controls
- PCI-DSS: Payment card industry data security standard
- HIPAA: Healthcare data protection with BAA available
- SSAE 18: Data center certification standard
How does enterprise pricing work?
Enterprise pricing is customized based on your organization’s size, feature mix, and deployment scope. Volume-based pricing means per-user costs decrease as your team grows. Most enterprises see significant cost savings versus managing separate point solutions.
Talk to an enterprise expert to get a tailored proposal based on your specific requirements, user count, and deployment scope.
What integrations are supported?
Nextiva integrates with the tools your enterprise already uses, including Salesforce, Microsoft Teams, HubSpot, Zendesk, ServiceNow, and many more through our marketplace.
For custom integrations, our REST APIs and webhooks enable deep connectivity with your existing technology stack. Our developer ecosystem provides SDKs, documentation, and support for building custom solutions.
Do you support global and multi-site deployments?
Yes. Nextiva supports multi-site and distributed organizations with centralized management and per-location customization. All locations connect through a single unified platform with consistent features, quality, and administration. Role-based access control lets you delegate management without compromising governance.
Our 8 points of presence with carrier-grade data centers provide redundant coverage with automatic failover. Edge server architecture extends global reach, supporting distributed teams with consistent call quality and in-country regulatory compliance.
Talk to an Enterprise Expert
Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.
665 verified enterprise reviews on Gartner Peer Insights
Users across enterprise, mid-market, and growing businesses
After launching AI-powered bots on WhatsApp serving 1M+ messages per month, we saw a 40% reduction in cost per customer resolution.
