Drive more automotive business
with every conversation.
Sales and service teams manage every customer conversation in one platform — so inquiries turn into appointments and appointments turn into sales.
Every department covered. No one on hold.
Dealerships lose 23% of inbound inquiries, and 82% of buyers expect a response within 10 minutes. XBert AI books service appointments, captures hot leads, handles parts inquiries, and routes sales opportunities to your team. Your people focus on closing deals, not chasing callbacks.
Lisa Nguyen called to schedule routine maintenance for her 2023 Honda Accord (VIN ending 4827). Booked for 30,000-mile service including oil change and tire rotation.
Sales leads captured, day and night
Buyers browsing after hours or while your team is on test drives get an instant response. XBert qualifies and books them with the right salesperson.
Every department covered
Service, sales, parts, finance. AI understands what the customer needs and routes to the right team without the hold-and-transfer runaround.
Service scheduling that runs itself
AI books service appointments, captures lead details, and routes hot buyers to your sales floor without your staff picking up the phone.
Works with Salesforce, HubSpot, and more
Integrates with the CRM and sales tools your dealership already uses through native and Zapier integrations.
Works with your dealership's favorite tools
The numbers behind modern dealerships.
Of dealers now respond to leads within 15 minutes. The remaining 39% lose to faster competitors.
NADA, 2025Of callers whose calls go unanswered will never call back. They move to a competing dealership.
ForbesOf car buyers purchase from the first dealership that responds to their inquiry.
MIT Lead Response StudyCustomers will leave a brand they love after just one bad experience.
PwCOf consumers say speed of response is important when deciding which company to buy from.
AccentureMore likely to qualify a lead when responding in under 5 minutes versus slow responders.
MIT / InsideSales.comOf organizations now use AI in at least one business function, up from 72% in 2024.
McKinsey, 2025Of U.S. dealerships plan to increase AI spending, with voice AI as the top investment priority.
CDG Dealer OutlookXBert AI handles real
customer conversations.
Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own.
Restaurant reservation
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Healthcare appointment
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Legal client inquiry
Hear XBert qualify new client inquiries and route to attorneys with full context.
Smart routing.
No complex setup.
XBert manages customer inquiries across every channel, booking service appointments, qualifying sales leads, and routing by department and urgency so your team stays on the lot, not on hold.
Explore More:
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your customer data stays safe, conversations stay documented, and you stay in control.
Call recording & compliance
Every customer call is recorded, transcribed, and stored in compliance with state and federal regulations. Protect your dealership against disputes and maintain training-ready documentation.
Multi-location failover
If one dealership location loses connectivity, calls automatically route to other locations or mobile devices. No missed calls, no lost sales, no manual intervention.
Encrypted communications
All voice, text, and fax communications are encrypted end-to-end. Customer financial information shared during financing or service payments stays protected.
Certified by experts
Nextiva meets the highest security and compliance standards to protect your customer communications.
Every feature your dealership needs. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Business SMS & MMS
Text customers from your dealership's business number for test drive confirmations and service updates.
Auto Attendant & IVR
Route callers to sales, service, parts, or the BDC automatically.
Call Flow Builder
Design department-specific routing with business hours and priority rules.
Voicemail Transcription
Read voicemails as text between customers and test drives.
Mobile App
Your dealership's phone system in your pocket. iOS and Android.
Call Forwarding
Route calls to any number when your team is on the lot or off-site.
Caller ID
Show your dealership's name on every outbound call.
Call Recording
Record inbound and outbound calls for training and dispute resolution.
AI Transcription
Every call transcribed and searchable for customer follow-up and coaching.
Conversation History
Full customer communication thread across calls, texts, and emails.
Team Collaboration
Internal messaging between sales, service, parts, and BDC teams.
Video Conferencing
Video meetings for remote vehicle walkarounds and manager consultations.
File Sharing
Share service estimates, photos, and trade-in appraisals in any conversation.
Conference Calling
Multi-party calls for fleet quotes and multi-location coordination.
Contact Import
Bring in your Google and Outlook contacts automatically.
XBert AI Receptionist
Answers calls 24/7, books service appointments, and routes hot leads to your sales team.
Call Summaries
AI-generated recaps with customer details and vehicle info after every call.
Smart Routing
AI routes calls by department, urgency, and salesperson availability.
Sentiment Analysis
Detect buyer intent and customer urgency in real time.
Automated Follow-ups
Appointment confirmations, service reminders, and test drive follow-ups sent automatically.
Voice Analytics
Track call volume, missed calls, and lead conversion rates across departments.
Call Pop
See customer details and vehicle history the moment the phone rings.
Number Porting
Bring your existing dealership numbers to Nextiva with zero downtime.
Frequently Asked Questions
Can Nextiva's AI answer calls for my dealership after hours?
Yes. XBert handles calls 24/7 — answering questions about inventory, scheduling service appointments, and capturing lead information even when your team is off the floor. Callers who need a live person are flagged for priority callback the next business day.
Does Nextiva integrate with our dealership management system?
Nextiva natively integrates with Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, and other CRMs commonly used by dealerships. For industry-specific DMS tools like CDK Global or DealerSocket, Nextiva connects through Zapier workflows and API, automatically syncing call records, lead data, and appointment details.
Can we keep our existing dealership phone numbers?
Absolutely. Nextiva ports your existing numbers — including your main sales line, service department, parts counter, and any other lines. Local numbers typically port in 3&5 business days, toll-free in 7&10 business days. Your customers keep calling the same numbers they already know.
How does the AI handle a caller who wants to speak with a specific salesperson?
XBert recognizes name requests and routes the call to that person’s direct extension, desk phone, or mobile app. If the salesperson is unavailable, XBert offers to take a message, schedule a callback, or connect the caller with another available team member.
What happens during internet outages at one of our locations?
Nextiva automatically forwards calls from affected locations to your other dealership locations or mobile devices. Your customers still reach a real person. This failover is built-in — no manual setup required when an outage occurs.
How long does setup take for a multi-location dealer group?
Most single-location dealerships are live within two weeks. Multi-location dealer groups typically take three to four weeks, including number porting, custom call flows for each department (sales, service, parts, BDC), auto-attendant configuration, and team training.
Will AI replace our BDC team?
No. XBert handles the routine calls your BDC can’t get to — after-hours inquiries, hold-queue overflow, and basic scheduling. Your BDC team stays focused on the high-value conversations: closing deals, following up with hot leads, and building customer relationships.
See how Nextiva works for dealerships.
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Businesses trust Nextiva for their communications
Nextiva helps us get buyers on the phone and through our doors. Lotus of Dallas is customer-centered, customer-facing, and built entirely around you.
