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Get high-quality calls, video meetings, and secure business messaging in one platform. Easy setup. Reliable. Trusted by millions.
Best office phone systemHD video conferencingMobile & desktop appsSuperior network reliabilityOmnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
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Digital features:
Turn prospects and visitors into customers and provide customer service on your website by engaging in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.
Support and sell using social messaging capabilities including Facebook Messenger, Instagram DM, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Everything in Digital, plus:
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.
Get on the same page by sharing your screen during a video call or exchanging key files.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels including chatbot and an inbound call center. Add Nextiva voice service to your MS Teams and gather insights via advanced reporting.
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Everything in Core, plus:
Manage high-volume inbound calls and use voice prompts to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your voice analytics.
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including advanced routing with an interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
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Everything in Engage, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connecting agents and supervisors in a single interface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.
Validated by more than 3,000 reviews on GetVoIP.
Nextiva is the best choice for business phone service.
Nextiva is recommended by customers. Rated by 3000+ customers.
Make the move to a communication platform you can count on.
Get startedConsolidate your business communication needs into one powerful app. Make and receive phone calls, send text messages, manage voicemail, and collaborate with your team from your smartphone or desktop.
Keep your finger on the pulse with commercial-grade SMS and MMS. Communicate with customers directly, send appointment reminders, and offer exceptional customer service through your business VoIP system.
Never miss an important call again. Virtual receptionists greet callers professionally and route them to the right person. Custom call routing rules allow you to manage incoming calls however you want.
Talk as much as you want for one low price. Unlimited calling plans throughout the United States and Canada let you focus on growing revenue and customer satisfaction — not concurrent calls or minutes.
Experience communication clarity like never before. Nextiva’s network uses best-in-class technology to deliver high-definition audio for every call, ensuring every word is crystal clear. It works even on conference calls.
Get a toll-free business number to project a professional image and make it easy for customers to reach you nationwide. Nextiva offers toll-free numbers to enhance brand recognition and local phone numbers in any area code.
How does a VoIP system compare to analog phone lines? The winner is clear here.
| Feature | VoIP Systems | Traditional Landlines |
|---|---|---|
| Hardware Cost | No upfront cost (cloud-based) | High upfront costs for on-premises PBX |
| Implementation | Fast & free | Needs technicians and missed appointments |
| Contracts & Fees | Flexible, free upgrades | Locked-in contracts, upgrade fees |
| Support | 24/7 support | Limited support and costly tech visits |
| Management | Self-manage on mobile devices | Requires IT experts |
| Scalability | Add/remove lines easily | Fixed lines |
| Call Quality | High-definition audio (G.722) | Standard quality (G.711) and is prone to interference |
| Features | Unified communications (voice, team chat, video meetings) and advanced call management features (automatic call distribution, IVR, Call Pop) | Call waiting and voicemail |
| Team messaging | Available | Unavailable |
| Contact center functionality | Full call center capabilities in the cloud | Unavailable, additional equipment needed |
Nextiva is more than a VoIP provider. It’s your partner as you scale and your business needs change. Your team's communication and collaboration needs are covered with NextivaONE. And it only gets better with new functionality each month. Traditional landlines simply can’t do that.
See how much you can save on business VoIP with Nextiva.
Talk with an expert
Our small business phone plans include a robust suite of calling features, including threaded conversations for a complete customer communication history, call recording, and easy text messaging.
Plus, you can integrate it with leading CRM and email software.
Enjoy industry-leading uptime of 99.999% and stay connected with our highly redundant network connecting billions of voice calls.
Nextiva complies with industry standards, including SOC 2, HIPAA, and PCI-DSS, to ensure data protection and security.
Free yourself from the limits of landlines and give your team the best VoIP solution.
Adding a new location? Working from home? Add business phone numbers, update call flows, and toggle advanced features instantly.
No updates or costly hardware to deal with. Manage your business VoIP service anywhere.
Set up employees, see voice calls in real-time, and assign virtual phone numbers in a secure portal. Your traditional phone PBX is history.
Lower phone service costs by over 60% vs. traditional landlines. Choose a plan that fits your budget and grows with your business. We offer transparent pricing without surprises.
Plus, you can make international calls for just pennies per minute. Get unified communications for less.
Our knowledgeable and friendly customer support team is available 24/7 over the phone, email, and chat to help you with your business phone system.
Business owners rate Nextiva as the best VoIP provider for our exceptional support. Period.
As a small business owner, you've likely encountered discussions about VoIP (Voice over Internet Protocol) phone systems. Let's examine the advantages and disadvantages of VoIP and popular features to look for to help you make an informed decision.
Nextiva now goes way beyond voice and is truly a unified customer experience platform. These business calling features are available to you now for far less than the local landline provider.
For many small businesses, VoIP represents a significant upgrade in communication features and cost-effectiveness. Nextiva is a complete solution, offering features that aim to set it apart from competitors like Ooma Office, RingCentral, Vonage, and Dialpad.
Consider your specific business needs, internet infrastructure, and other requirements so your transition to VoIP is seamless. Nextiva’s renowned Amazing Service is by your side at every step.
Steve Wozniak
Co-Founder of Apple
Setting up a VoIP for business with Nextiva is easy:
If you've purchased desk phones from Nextiva, simply plug them in, and you're ready to go. No technical skills are necessary to use your small business phone system.
However, we recommend investing in a good pair of VoIP headsets for optimal call quality and user experience. These accessories can enhance communication capabilities and provide additional features such as noise cancellation, wireless mobility, and computer or mobile device integration.
Nextiva is compatible with a wide range of desktop IP phones designed specifically for Voice over Internet Protocol.
Nextiva offers phones from leading manufacturers such as Nextiva, Yealink, Poly, and Cisco. The best part is that they are pre-configured to work with Nextiva, so you plug them in, and you’re done.
In a remote work environment, you might not need physical phones at all. Many users use softphone apps on their computers or smartphones, free from Nextiva.
Desk phones provide the best VoIP phone calling experience. Its tactile response and intuitive dialpad make it effortless to reach other extensions on demand.
Traditional analog phones won't work with business VoIP providers without special adapters.
If you prefer to use your own devices, that's often possible. However, checking with Nextiva first to ensure full compatibility is crucial, especially for advanced features like call transferring and voicemail notifications.
Nextiva can help you select the VoIP business phone for your small setup, whether setting up a new office or equipping a remote team.
Be sure to check out the advantages VoIP has over traditional landlines.
Yes, you can use any phone number with Nextiva’s VoIP solution. The process of transferring business phone numbers is known as porting. You can port landline, toll-free, cell phone, virtual, and VoIP numbers.
Nextiva provides this service at no charge with every account. We’ll guide you through every step to ensure you transfer your number successfully.
And when you need new business phone numbers, you can choose them during account setup. In addition, each VoIP calling plan includes a toll-free phone number at no charge.
Nextiva can provide all the essential features and unique offerings not found elsewhere.
These advanced call management features are available now for far less than local landline phones. Nextiva goes way beyond voice, offering an all-in-one communications system.
Switching to VoIP phone service can save businesses up to 70%. This figure is based on cost savings on installation, monthly rates, and advanced features.
Modern VoIP service providers like Nextiva save you even more with built-in conference calling, video meetings, and workflow automation. Collaborate with your team using one app, not several.
Traditional phone companies can’t beat Nextiva, arguably the best VoIP provider for businesses. Visit our VoIP pricing guide to learn more about costs of a business phone plan.
While setting up your phone system, you can select a new VoIP number for your business. You can pick any available local, vanity, or toll-free number.
Talk with a Nextiva phone system expert to see which numbers are available. They can also discuss which area codes and prefixes your business can get.
As a reminder, you can always port your phone numbers (transferring them) from any mobile phone, VoIP service, virtual number, and landline service provider.
| Essential | Professional | Enterprise |
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| The Essentials | |||
| Unlimited Calling within the US/CA | |||
| Free Local & Toll-Free Number | |||
| Keep Your Current Number | |||
| Toll-Free Minutes | 1000 | 2500 | 10000 |
| HD Video & HD Voice | |||
| Customizable Hold Music | |||
| Unlimited Multi-Level Auto Attendant | |||
| Professionally Recorded Message | 0 | 1 | 3 |
| Dial by Name Directory | |||
| Call Controls (Transfer, Hold, Mute, etc.) | |||
| Call Continuity | |||
| Simultaneous Ring | |||
| Call Forwarding | |||
| Call Waiting | |||
| Call Queues | Add on | Add on | Add on |
| Do Not Disturb | |||
| Unlimited Internet Fax | |||
| Productivity | |||
Nextiva's Caller AI provides you with the most up to date account information in the customer’s journey including survey results, interactions, the value of the customer, and customer experience score. When you accept the call, all of the customer's information will automatically appear on the screen.
Caller AI
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100 Pops | 250 Pops | Unlimited Pops |
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The voicemail to email feature forwards voicemails to a selected email address. You can listen to your voicemail messages directly from your computer or other portable device.
Voicemail to Email
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With the voicemail to SMS feature, you can elect to receive an SMS notifying you that you've received a voicemail. Not available for HIPAA customers.
Voicemail to SMS Notification |
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This feature uses speech recognition to translate voicemail messages to text that are delivered via email or SMS.
Voicemail Transcription
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| Team Presence | |||
| Shared Line Appearance | |||
| Busy Lamp Field | |||
| Call Groups | |||
| Mobility | |||
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The Essential tier includes calling only.
NextivaONE App for Mac
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video |
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The Essential tier includes calling only.
NextivaONE App for Windows
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video |
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The Essential tier includes calling only.
NextivaONE App for iOS
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video |
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The Essential tier includes calling only.
NextivaONE App for Android
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video |
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| Meetings | |||
| Unlimited Conference Calls | 4 Participants | 40 Participants | Unlimited Participants |
| Unlimited Video Calling (Peer-to-Peer) | |||
| HD Video Calling | |||
| Amazon Chime | |||
| Team Collaboration & Messaging | |||
| Team Messaging and Collaboration | |||
| Private Group Messaging | |||
| Screen Sharing | |||
| Analytics & Reports | |||
| Call History | |||
| Call Log Reports | |||
| Voice Analytics | |||
| Administration | |||
| Admin Portal | |||
| User Portal | |||
| Dashboard | |||
| Real-time System Status Alerts | |||
| Call Recording | |||
| Most Popular Integrations | |||
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Nextiva's Caller AI provides the most up to date account information in the customer’s journey including most recent surveys results and interaction, the value of the customer, and customer experience score. When you accept the call all of customer information will automatically appear on the screen.
Caller AI with Nextiva CRM
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac.
Salesforce
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Available in the Enterprise tier for Windows & Mac.
Salesforce Lightning UI
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac.
Salesforce Service Cloud
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows.
MS Outlook
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Our embedded Microsoft Teams dialer lets you make calls powered by Nextiva Voice from any device, directly from the Teams user interface.
MS Teams
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Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Available in all tiers for Windows and Mac.
Google Contacts
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
HubSpot
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Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Automatically create a call activity log. Available in all tiers for Windows and Mac.
Zendesk
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Create new accounts, contacts, leads, tasks and activities in ServiceNow right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in ServiceNow. Available in the Enterprise tier for Windows & Mac.
ServiceNow
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| Other Integrations | |||
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Combine Nextiva Business Phone Service with Clio to know who is calling and see customer details on the screen. Simply click on a customer contact to automatically make a call. Available in the Professional and Enterprise tiers for Windows.
Clio
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Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Microsoft Dynamics
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Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics 365 right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics 365. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Microsoft Dynamics 365
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Create new accounts, contacts, leads, tasks and activities in Oracle Sales Cloud right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Oracle Sales Cloud. Available in the Enterprise tier for Windows & Mac.
Oracle Sales Cloud
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Create new accounts, contacts, leads, tasks and activities in Sugar CRM right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Sugar CRM. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Sugar CRM
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available for Windows in the Professional and Enterprise tiers.
Act!
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Create new accounts, contacts, leads, tasks and activities in NetSuite right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in NetSuite. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
NetSuite
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
ConnectWise
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
Goldmine
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows.
Lotus Notes
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
Workbooks
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Create new accounts, contacts, leads, tasks and activities in Bullhorn right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Bullhorn. Available in the Enterprise tier for Windows & Mac.
Bulhorn
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| Phones | |||
| Bring Your Own Device (BYOD) | |||
| Phone Rental Options: Desk and Conference Phones | |||
| Desk Phone | |||
| Conference Phone | |||
| Support | |||
| Email Support | 24/7 | 24/7 | 24/7 |
| Chat Support | 24/7 | 24/7 | 24/7 |
| Phone Support | 24/7 | 24/7 | 24/7 |
| Multi-Site Support Status Alerts | |||
| Professional Implementation | |||
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(800) 983-4289
Get a personalized demo
A demo that matches your business needs
Customized
Tailored exactly to your business (we do our research).
Fully assisted
Our product team will personally answer your questions.
Quick and simple
Personalized, specific, clear, and to the point – you’re busy!
Nextiva has developed a solution for the future: One platform, one workspace, zero friction.
Tomas
Gorny,
Founder and CEO of Nextiva
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
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