One screen for all your conversations
All the information the business user needs to resolve issues, when and where they need it.
"Talk" to customers on every channel, on one screen: voice, email, and chat (plus social and SMS coming soon).
Automate your workflows so the frontline can focus on what matters most - helping customers.
Get help from colleagues without leaving your customer conversations.
Stay on schedule with customer and internal appointments in one place.
Employee and customer engagement
Engage with purpose
Highly targeted surveys help you engage with your customers to understand them better than ever.
Feed agents the relevant information they need to solve customer issues right on their screen.
Powerful productivity tools
Everything in one platform means you can streamline processes around your customer relationships. Customer interactions become faster, more consistent, more strategic, and (bonus!) cheaper.
Sentiment and customer experience
Know where you stand
A single, real time view of every customer’s experience visible to everyone in the organization
Know how the customer feels before you even read the message.
Customer Experience Score
One score, composed from every individual interaction along the customer journey.
SmartTopics are to regular case tags what FitBits are to bracelets. In other words - on a whole other level.
Business intelligence & insight
Understand your customers in real time
Get tools and analytics that give your entire organization (from the frontline to the C-suite) a complete view of every customer.
All-in-one communication platform
Add more products to add more power
Combine Service CRM with other Nextiva products to grow their impact exponentially. Collect data at every touchpoint across the system, trigger powerful workflow automations, gain insight that everyone in your organization can leverage, and build amazing relationships with your customers.