Manage all your customer interactions in one place

Gain the insight you need to turn customers into fans

PLANS & PRICING

Nextiva Service CRM Solutions

Flexible plans for every business

ALL THE BASICS

Service CRM Basic


$10 Per Month
Billed Annually

  • Seamless Channel Interaction
  • Macros
  • SmartTopics
Choose Learn more

MOST POPULAR

Service CRM Pro


$20 Per Month
Billed Annually

  • All Basic Features
  • Rules Engine
  • Customer Experience Score
Choose Learn more

FULLY LOADED

Service CRM Enterprise


$35 Per Month
Billed Annually

  • All Pro Features
  • Audit Logs
  • Advanced Analytics
Choose Learn more

Multi-channel support

One screen for all your conversations

Service CRM

Productivity Tools

All the information the business user needs to resolve issues, when and where they need it.

Communication Tools

"Talk" to customers on every channel, on one screen: voice, email, and chat (plus social and SMS coming soon).

Case Management

Automate your workflows so the frontline can focus on what matters most - helping customers.


Ultra-efficient agents

Collaborate seamlessly

Internal Chat

Get help from colleagues without leaving your customer conversations.

Calendars

Stay on schedule with customer and internal appointments in one place.

Collaborate seamlessly

Employee and customer engagement

Engage with purpose

Engage with purpose

Automated Surveys

Highly targeted surveys help you engage with your customers to understand them better than ever.

Internal Wiki

Feed agents the relevant information they need to solve customer issues right on their screen.


Powerful productivity tools

Automate
(almost) everything

Everything in one platform means you can streamline processes around your customer relationships. Customer interactions become faster, more consistent, more strategic, and (bonus!) cheaper.


Sentiment and customer experience

Know where you stand

A single, real time view of every customer’s experience visible to everyone in the organization

Sentiment

Know how the customer feels before you even read the message.

Customer Experience Score

One score, composed from every individual interaction along the customer journey.

SmartTopics

SmartTopics are to regular case tags what FitBits are to bracelets. In other words - on a whole other level.


Business intelligence & insight

Understand your customers in real time

Get tools and analytics that give your entire organization (from the frontline to the C-suite) a complete view of every customer.

Business-Intelligence-&-Insight


All-in-one communication platform

Add more products to add more power

Combine Service CRM with other Nextiva products to grow their impact exponentially. Collect data at every touchpoint across the system, trigger powerful workflow automations, gain insight that everyone in your organization can leverage, and build amazing relationships with your customers.

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Award-winning support

Say hello to your
Amazing Service team

Here at Nextiva, we go above and beyond your service expectations. Our 100% in-house team is here to help you every step of the way. Just call (800) 737-2222, email us (support@nextiva.com), or chat online. Or find setup help, tutorials, and more at our Support Center.

See how Nextiva will transform the way you communicate.

 

 

Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.

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Contact an Amazing Service
Sales Expert
(800) 799-0600
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Learn how much can save your business.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.

 


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.