Your reputation is a
conversation. Own it.
Google, Yelp, Instagram, X, Facebook, and more. All in one inbox. AI drafts replies and catches sentiment before it becomes a problem.
Customers are talking about you online. Are you part of the conversation?
Every unanswered review and ignored social mention erodes trust. Nextiva consolidates reviews and social interactions into one dashboard so your team responds faster, protects your reputation, and turns feedback into growth.
5-star Google review from Jessica M. about customer service and migration support. AI drafted a personalized thank-you response.
Every review in one place
Google, Yelp, TripAdvisor, and more. See all your reviews in one dashboard and respond without switching tabs.
AI drafts your responses
AI reads the review, gauges sentiment, and writes a response. Empathetic for complaints, grateful for praise.
Track your reputation over time
See rating trends, review volume, and sentiment shifts across every platform in real-time reports.
Social and reviews, together
Respond to social mentions and reviews from the same inbox. One team, one workflow, one dashboard.
Works with your favorite tools and platforms
Everything you need to monitor, respond, and grow.
Google Business
Monitor and respond to Google reviews across all your locations.
Yelp Reviews
Track and reply to Yelp reviews from your dashboard.
TripAdvisor
Manage hospitality and travel reviews in one place.
Review Alerts
Get notified instantly when a new review is posted.
AI Response Drafts
AI writes review responses matched to the review's sentiment.
Rating Trends
Track your average rating over time across all platforms.
Multi-Location
Manage reviews for every business location from one account.
Review Flagging
Flag inappropriate or fake reviews for platform removal.
Post, respond, and engage with your Facebook audience.
Manage comments, DMs, and story replies from your inbox.
X (Twitter)
Monitor mentions, reply to tweets, and track brand sentiment.
TikTok
Track comments and engagement on your TikTok content.
Manage company page interactions and professional engagement.
YouTube
Monitor and respond to comments on your video content.
Content Scheduling
Schedule posts across platforms from one calendar.
Competitive Monitoring
Track competitor social activity and engagement metrics.
Sentiment Analysis
Track positive, negative, and neutral sentiment across all channels.
Engagement Reports
Measure likes, shares, comments, and reach by platform.
Rating Analytics
See rating distribution and trends across review platforms.
Response Metrics
Track response time, response rate, and team performance.
Custom Dashboards
Build dashboards focused on the metrics that matter to you.
Workspace Management
Organize social and review workflows into focused workspaces.
Alert Rules
Set custom alerts for negative reviews, trending mentions, or volume spikes.
Export Reports
Download reports for stakeholders, franchisees, or executive review.
Frequently Asked Questions
Which review platforms does Nextiva support?
Nextiva connects with Google Business, Yelp, TripAdvisor, and other major review platforms. All reviews appear in one unified dashboard where your team can monitor, respond, and track trends. New platform integrations are added as the product evolves.
Which social media platforms are supported?
Nextiva supports Facebook, Instagram, X (formerly Twitter), TikTok, LinkedIn, YouTube, and Google Business profiles. You can monitor mentions, respond to comments and DMs, schedule content, and track engagement across all connected platforms from one dashboard.
Can AI write review responses?
Yes. When a new review arrives, Nextiva’s AI analyzes the sentiment and drafts an appropriate response. Positive reviews receive a personalized thank-you. Negative reviews get an empathetic response with a service recovery offer. Your team reviews the draft, edits if needed, and publishes.
Can I manage multiple locations?
Yes. Nextiva’s review management supports multi-location businesses. You can monitor reviews and social mentions across all your locations from one account, compare rating trends between locations, and ensure consistent response quality across your brand.
How fast do review alerts arrive?
Review alerts are near real-time. When a customer posts a review on any connected platform, your team receives a notification in the dashboard. You can also configure email or push notifications for specific review types, like negative reviews that need immediate attention.
Does Nextiva post to social media?
Yes. You can compose and schedule posts across Facebook, Instagram, X, LinkedIn, TikTok, and YouTube from Nextiva’s content calendar. Posts can be scheduled in advance, published immediately, or saved as drafts for team review before publishing.
How does competitive monitoring work?
Nextiva tracks your competitors’ social media activity and engagement metrics. You can compare your brand’s performance against competitors across platforms, identify trends in their content strategy, and benchmark your engagement rates.
Which Nextiva plans include social and review management?
Social media and review management are included starting with the Core plan at $15/user/mo (billed annually). This includes 3 social and review accounts, the unified dashboard, and basic analytics. The Engage plan ($25/user/mo) expands to 30 social media accounts and 10 review accounts, with advanced AI features and custom reporting. The Power Suite CX ($75/agent/mo) adds competitive monitoring and supervisor dashboards.
Get started with Nextiva.
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Rated by 8,000+ verified customers on Trustpilot
Businesses trust Nextiva for their communications
An incredible 98% improvement in customer response time and an 11% increase in positive reviews.
