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Nextiva Unified-CXM brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.

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Nextiva Platform Library

73 platform capabilities

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Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.

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See Nextiva in action

Check out our on-demand demos

Nextiva Unified-CXM brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.

Visit demo center →

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And for any size business.

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Grow

Small Business

Crafting success stories for entrepreneurs and small business endeavors.

Scale

Enterprise

Tailored solutions for mid-size and enterprise-level business success.

The leaders in

Deliver end-to-end personalized experiences at scale

Engagement Channels

Customer Experience

AI Capabilities

Automation & Productivity

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AI Live Chat

Resolve customer issues instantly with AI chat support

Keep customers happy, and increase efficiency with
AI-powered chatbots for sales and support.

See how it works

Talk to an agent

We seamlessly integrate live chat, video chat, and popular messengers into one powerful platform.

Live Chat

WhatsApp

Mail

Viber

Instagram DM

Facebook Messenger

Hey! Tony from Nextiva here

With Nextiva’s AI you can deliver personalized experiences. Resolve up to 60% of customer questions.

Average chat response takes 4 minutes to solve and costs $20. With AI, respond in seconds at fraction of the cost.

Human chat conversations

AI chat conversations

Availability

Limited

Subject to working hours and breaks.

High

Available 24/7, no breaks needed.

Accuracy

Varies

Depends on workload and efficiency.

Fast

Can process and respond to emails quickly.

Cost

Lower

Prone to human error.

Higher

Consistent responses, less prone to error if well-programmed.

Scalability

Higher

Salaries, benefits, and training costs.

Lower

Initial setup cost, minimal ongoing expenses.

Learning and adaptation

Limited

Constrained by human resource availability.

High

Can handle large volumes of emails simultaneously.

Looks interesting? Check out more.

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Drive more impact from every conversation

Livechat

Add Nextiva to your product, app, or website to create ongoing engagement with your customers and foster lasting relationships.

All messaging apps

No training, no configuration, no new bot paths. Getting started is easy. You’ll be live in minutes.

Conversational AI

Our AI powered solution enables automates up to 90% of all your customer interactions across all of your digital channels.

Customer messaging that sounds like you. Powered by Nextiva.

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On brand

Deliver a consistent brand experience in every interaction. Create and customize widgets to reflect your brand.

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Flexible

It’s fast, flexible, and simple to configure. You won’t need a lot of time or technical support to get started.

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Built for today’s customer experience

Deliver faster answers for your website visitors and customers, and build deeper connections. At every touchpoint.

“Nextiva gave us the platform we needed to double the amount of customer interactions we support.”

Rich Sparkman, Director of IT

Read the case study

550+

Bakery Locations

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Nothing Bundt Cakes

$20B

Annual Revenue

19M+

Customer Connections

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50,000+

Monthly reviews

98%

Faster response time

Read the case study

84.6%

Increase in member engagement

$12,910

Of monthly revenue generated with NCC

See all case studies

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conversations better?

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