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The Ultimate Sales & Service CRM

We didn’t invent CRM. We perfected it.

Turn prospects into customers and customers into fans.
All with one powerful workspace.

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Sales & Service CRM

One screen for all your conversations

Customer Service CRM

Communicate

Manage all your communication channels in one place. Phone, email, SMS, chat, and social media are united.

Manage Sales

The only sales management tool that directly connects you with all of your communication channels.

Manage Customers

Customer Service Management should live in the same place so you can deliver an amazing experience.

With Everything On One Screen You Can...

Understand your customers in real time.

Get tools and analytics that give your entire organization (from the frontline to the C-suite) a complete view of every customer.

Business-Intelligence-&-Insight
By Understanding Your Customers You Can...

Automate (almost) anything.

Everything on one platform means you can streamline processes around your customer relationships. Customer service interactions become faster, more consistent, more strategic, and (bonus!) cheaper.

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By Using Smartly Timed Automations You Can...

Engage with purpose.

Automated Surveys

Highly targeted surveys help you engage with your customers to understand them better than ever.

Campaign Management

Send out emails and reminders to customers at the right time with the right message.

Engage with purpose
With Effective Engagement & Great Feedback You Can…

Know where you stand.

A single, real time view of every customer’s experience visible to everyone in the organization

Customer Experience Score

One score, composed from every sales and service interaction in the customer journey.

Customer Sentiment

Know how the customer feels before you even read the message.

SmartTopics

SmartTopics are to regular case tags what FitBits are to bracelets. In other words - on a whole other level.

Doing All Of This In One Workspace You Can...

Collaborate seamlessly.

Internal Chat

Get help from colleagues without leaving your customer conversations.

Internal Wiki

Feed agents the relevant information they need to solve customer issues right on their screen.

Collaborate seamlessly

Want to learn more about Nextiva's Sales & Service CRM?

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See what else you can do better with Nextiva.

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Nextiva Business Phone Service

Get reliable world-class business phone service.

Get more power, scalability, and customization than your standard business phone service. Join the future of communications.
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Nextiva Business Analytics

Understand your entire business in real time.

Get valuable details about your business that allow you to make faster, better business decisions company-wide.
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Nextiva App

Stay connected with your whole company on the go.

Take your company with you anywhere on the planet. Communicate, monitor, and optimize from any device.
Popular Features

A CRM for the future.

Productivity Tools

  • Complete customer history at your fingertips

  • Relevant Wiki articles display automatically

  • Macros automate work on repetitive requests

Case Management

  • Rules Engine lets you automate workflow

  • Automated smart routing & prioritization

  • SmartTopics to apply rules by issue

Multi-Channel Service

  • Email, phone service, chat, social, & SMS

  • Use the same screen for all channels

  • Seamless interaction and happy customers

Flexible for Any Business

  • Simple database for small businesses

  • Enterprise database for complete flexibility

  • Form Builder lets you collect the data you need

Easy Setup

  • Easy data migration tool

  • Zero integration required

  • User-friendly, intuitive system

Artificial Intelligence

  • Keyword Analysis tool

  • Customer Sentiment identification

  • Proactive Next Issue Resolution (NIR)

We've got your back.

We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.

Joe D. | with Nextiva since 2018
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Allison D. | with Nextiva since 2018
Email Us
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Stefany V. | with Nextiva since 2018
Live Chat
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We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.

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Sales Expert
(800) 799-0600
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Learn how much can save your business.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.

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