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Customer Service CRM.

Put Your Customer Relationships First.

Simple and easy to use customer support software.
One powerful suite to manage all your customer interactions.

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Andrew Goldberg
Nextiva puts all my customer data in one place. I can view account history, notes and contact data all from one screen. Andrew Goldberg, CEO, Goldberg HedgeFunds - Proudly using Nextiva since 2018

Customer Service CRM pricing

Pricing
Month to Month
Contract
Enterprise
As low as
$30
 
ENTERPRISE Monthly
ENTERPRISE 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$45/mo
$45/mo
$45/mo
$45/mo
$35/mo
$35/mo
$35/mo
$35/mo
$30/mo
$30/mo
$30/mo
$30/mo
/mo per user
Pro
As low as
$20
 
PRO Monthly
PRO 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$35/mo
$35/mo
$35/mo
$35/mo
$25/mo
$25/mo
$25/mo
$25/mo
$20/mo
$20/mo
$20/mo
$20/mo
/mo per user
Basic
As low as
$10
 
BASIC Monthly
BASIC 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$25/mo
$25/mo
$25/mo
$25/mo
$15/mo
$15/mo
$15/mo
$15/mo
$10/mo
$10/mo
$10/mo
$10/mo
/mo per user
Sales CRM Features
Call Pop
Contact Management
Account History
Email, Notes, Call Logs
Sales Pipeline Management
Custom Fields  
Reporting / Analytics  
Service CRM Features
Advanced Roles & Permissions
Call Pop
Case Status & Priority Management
Automatically Links Cases to Accounts
Account Alerts / Email Notifications
Workflow Automation
Email Case Routing
Knowledge Base
SLA Management
Custom Reports  
Custom Dashboards  
Survey Features  
Mobile Friendliness  
Survey Templates  
Branding & Customization  
Survey Shortlinks  
Email Notifications  
Survey Analytics  
Question Skip Logic  
Survey Scheduling  
Spam Protection  
Custom Landing Pages  
Live Chat Features  
Automatic Case Creation  
Chat Transfer  
Chat Scheduling  
Chat History  
Customized Chat  
Round-Robin Distribution  
Offline Chat  
Unlimited Chat  
Analytics Features
Customer Database
Standard Reports
User & Team Performance  
Custom Reports  
Virtual Database Builder  
Custom Dashboards  
VoIP Phone Service    
Free Number Porting    
Free Local or Toll Free Number    
Unlimited Calling    
Auto Attendant    
Hold Music    
Text Messaging / SMS    
Free Online Faxing    
Nextiva App    
Professionally Recorded Greeting    
Unlimited Conference Calls    
Call Recording    
Voicemail to Text Delivery    
Voice Analytics    
Month to Month
Contract
Enterprise
As low as
$30
 
ENTERPRISE Monthly
ENTERPRISE 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$45/mo
$45/mo
$45/mo
$45/mo
$35/mo
$35/mo
$35/mo
$35/mo
$30/mo
$30/mo
$30/mo
$30/mo
/mo per user
Sales CRM Features
  • Call Pop
  • Contact Management
  • Account History
  • Email, Notes, Call Logs
  • Sales Pipeline Management
  • Custom Fields
  • Reporting / Analytics
Service CRM Features
  • Advanced Roles & Permision
  • Call Pop
  • Case Status & Priority Management
  • Automatically Link Cases to Accounts
  • Account Alerts / Email Notifications
  • Workflow Automation
  • Email Case Routing
  • Knowledge Base
  • SLA Management
  • Custom Reports
  • Custom Dashboards
Survey Features
  • Mobile Friendliness
  • Survey Templates
  • Branding & Customization
  • Survey Shortlinks
  • Email Notifications
  • Survey Analytics
  • Question Skip Logic
  • Survey Scheduling
  • Spam Protection
  • Custom Landing Pages
Live Chat Features
  • Automatic Case Creation
  • Chat Transfer
  • Chat Scheduling
  • Chat History
  • Customized Chat
  • Round-Robin Distribution
  • Offline Chat
  • Unlimited Chat
Analytics Features
  • Customer Database
  • Standard Reports
  • User & Team Performance
  • Custom Reports
  • Visual Database Builder
  • Custom Dashboards
Basic
As low as
$10
 
BASIC Monthly
BASIC 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$25/mo
$25/mo
$25/mo
$25/mo
$15/mo
$15/mo
$15/mo
$15/mo
$10/mo
$10/mo
$10/mo
$10/mo
/mo per user
Sales CRM Features
  • Call Pop
  • Contact Management
  • Account History
  • Email, Notes, Call Logs
  • Sales Pipeline Management
Service CRM Features
  • Advanced Roles & Permision
  • Call Pop
  • Case Status & Priority Management
  • Automatically Link Cases to Accounts
  • Account Alerts / Email Notifications
  • Workflow Automation
  • Email Case Routing
  • Knowledge Base
  • SLA Management
Analytics Features
  • Customer Database
  • Standard Reports

One place for all your customer relationship management

Customer Service CRM Dashboard

Step up your customer experience. Try Nextiva.

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Communication Suite

It's time to raise your customer service expectations.

You have raised my standard for customer service. Thank YOU Anthony, for your patience and thank you Nextiva.

‎Eric S. Upchurch || on 4/24/2019

Just want to thank Matt Blair who resolved our issues in a timely manner. He was polite the whole time during my moment of frustration, he’s well trained, knew what he was doing.

Kevin C. on 4/24/2019

Mesrop was absolutely the best. He helped me fix my issue in just moments. Thank you Mesrop and Nextiva!

Tommy Y. on 4/17/2019

Contacted tech support and Anastasiia was the one that assisted me. She was great, knew exactly what was going on and corrected it within a few minutes. She was wonderful to deal with and very professional.

Tyson B. on 4/17/2019

I had great customer support from Aren when an employee left with some account info and access and didn’t make the proper changes. He helped me reset what I needed to and get my phone lines back on.

Nadya M. on 4/17/2019

I will [usually] get someone who will only read from a script. This was not the case with Nextiva, the aforementioned support gent was spot on getting to my issue quickly, professionally AND politely. Thank you for your great help Ivan!

‎Bill O. on 4/16/2019

So, I just finished up a submission for our phones over to Nextiva and the customer service is.......
AWESOME!
Thank you Andrew & Mario!

‎Jennifer P. on 3/28/2019

Resolve your customer issues 67% faster with Nextiva CRM.

Resolve your customer issues 67% faster with Nextiva CRM.

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