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Customer Service CRM.

Put Your Customer Relationships First.

Simple and easy to use customer support software.
One powerful suite to manage all your customer interactions.

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Andrew Goldberg
Nextiva puts all my customer data in one place. I can view account history, notes and contact data all from one screen. Andrew Goldberg, CEO, Goldberg HedgeFunds - Proudly using Nextiva since 2018

One place for all your customer relationship management

Customer Service CRM Dashboard

Customer Service CRM Features

Intelligent Case Routing

  • Route support tickets to the right agent at the right time.

  • Manage agent workloads more efficiently and effectively.

  • Respond to customer inquiries from one place.

Workflow Automation

  • Rules engine helps you automate agent workflow.

  • Meet SLAs faster with canned responses.

  • SmartTopics to apply rules by issue type.

Multichannel Support

  • Email, phone, live chat, social media, & SMS.

  • View all your customer engagement on one screen.

  • Improve customer satisfaction across the board.

Artificial Intelligence

  • Advanced IVR that runs on Conversational A.I.

  • A.I. powered sentiment score and account health.

  • Proactive Next Issue Resolution.

Simple & Easy To Use

  • Easy to import / export your contacts.

  • Integrates with Nextiva VoIP and Sales CRM.

  • You don't need IT to get started.

Internal Knowledge Base

  • Self-service knowledge portal.

  • Enable your customers to serve themselves with the information they need.

  • Share content with all your agents and keep them aligned.

Plant

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VoIP & CRM

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It's time to raise your customer service expectations.

You have raised my standard for customer service. Thank YOU Anthony, for your patience and thank you Nextiva.

‎Eric S. Upchurch || on 4/24/2019

Just want to thank Matt Blair who resolved our issues in a timely manner. He was polite the whole time during my moment of frustration, he’s well trained, knew what he was doing.

Kevin C. on 4/24/2019

Mesrop was absolutely the best. He helped me fix my issue in just moments. Thank you Mesrop and Nextiva!

Tommy Y. on 4/17/2019

Contacted tech support and Anastasiia was the one that assisted me. She was great, knew exactly what was going on and corrected it within a few minutes. She was wonderful to deal with and very professional.

Tyson B. on 4/17/2019

I had great customer support from Aren when an employee left with some account info and access and didn’t make the proper changes. He helped me reset what I needed to and get my phone lines back on.

Nadya M. on 4/17/2019

I will [usually] get someone who will only read from a script. This was not the case with Nextiva, the aforementioned support gent was spot on getting to my issue quickly, professionally AND politely. Thank you for your great help Ivan!

‎Bill O. on 4/16/2019

So, I just finished up a submission for our phones over to Nextiva and the customer service is.......
AWESOME!
Thank you Andrew & Mario!

‎Jennifer P. on 3/28/2019

Resolve your customer issues 67% faster with Nextiva CRM.

Resolve your customer issues 67% faster with Nextiva CRM.

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Proudly using Nextiva since 2012
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