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The Ultimate Sales & Service CRM

We didn’t invent CRM. We perfected it.

Turn prospects into customers and customers into fans.
All with one powerful workspace.

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Courtney Steele, Teres Nail Bar
After 8 years of being with Nextiva, their customer service still blows me away. Courtney Steele, Teres Nail Bar Proudly using Nextiva since 2012

Customer Service CRM pricing

Basic

As low as

$10

 
BASIC Monthly
BASIC 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$25/mo
$25/mo
$25/mo
$25/mo
$15/mo
$15/mo
$15/mo
$15/mo
$10/mo
$10/mo
$10/mo
$10/mo
/mo per user
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
Compare All Features
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text
    ($2.95 per line)
  • Barge In

Pro

As low as

$20

 
PRO Monthly
PRO 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$35/mo
$35/mo
$35/mo
$35/mo
$25/mo
$25/mo
$25/mo
$25/mo
$20/mo
$20/mo
$20/mo
$20/mo
/mo per user
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
  • Survey Customers
Compare All Features
  • Nextiva Mobile App
  • Team Presence
  • Text Messaging
  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text
    ($2.95 per line)
  • Barge In

Enterprise

As low as

$30

 
ENTERPRISE Monthly
ENTERPRISE 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$45/mo
$45/mo
$45/mo
$45/mo
$35/mo
$35/mo
$35/mo
$35/mo
$30/mo
$30/mo
$30/mo
$30/mo
/mo per user
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
  • Survey Customers
  • Analyze Your Business
  • Chat Live on Your Website
Compare All Features
  • Text Messaging
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text
    ($2.95 per line)
  • Barge In

Compare our most popular features

Does not include Business Phone Service

Customer Relationship
Basic

  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data

Customer Relationship
Pro

  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
    • Smart case routing
    • Integrated knowledge base
    • SLA management
    • SLA reminders
    • Escalation for SLA violation
    • Custom user filters and views
    • Custom Reports
    • Automatic email notifications
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data
    • Predefined Dashboard
    • Custom Reports
    • User and Team Performance
    • Basic database tools
  • Survey Customers
    • Dynamic design and question types
    • Flexible survey design
    • Survey templates
    • Custom headers (add logo, etc)
    • Automated survey distribution
    • Survey link modification
    • Favorite and archive surveys
    • Email notifications
    • Post-survey logic
    • Survey analytics

Customer Relationship
Enterprise

  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
    • Custom account and contact fields
    • Account analytics
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
    • Smart case routing
    • Integrated knowledge base
    • SLA management
    • SLA reminders
    • Escalation for SLA violation
    • Custom user filters and views
    • Custom Reports
    • Automatic email notifications
    • Custom Dashboards
    • Advanced roles and permissions
    • Multiple SLA policies
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data
    • Predefined Dashboard
    • Custom Reports
    • User and Team Performance
    • Advanced database tools
    • Custom Dashboards
    • Advanced Analytics
    • Advanced, flexible database
    • NextDB (database administration)
    • Visual database builder
  • Survey Customers
    • Dynamic design and question types
    • Flexible survey design
    • Survey templates
    • Custom headers (add logo, etc)
    • Automated survey distribution
    • Survey link modification
    • Favorite and archive surveys
    • Email notifications
    • Post-survey logic
    • Survey analytics
    • Question & page skip logic
    • Survey scheduling
    • Secure surveys
    • Custom landing pages
    • Redirect upon submit
    • Allow/Restrict IPs
    • Export survey results
  • Chat Live on Your Website
    • Automatic case creation
    • Proactive chat
    • Scheduling
    • Tab notification of unread customer message
    • Unlimited departments
    • Chat history
    • Shortcuts
    • Transfer chat
    • Round-robin distribution
    • Multiple administrators
    • Offline chat
    • Custom chat limits (per user, per department)
    • Avatars
    • Unlimited chat instances (queue creation)
    • Queue limit
    • Chat builder
    • Chat customization
Sales & Service CRM

One screen for all your conversations

Customer Service CRM

Communicate

Manage all your communication channels in one place. Phone, email, SMS, chat, and social media are united.

Manage Sales

The only sales management tool that directly connects you with all of your communication channels.

Manage Customers

Customer Service Management should live in the same place so you can deliver an amazing experience.

With Everything On One Screen You Can...

Understand your customers in real time.

Get tools and analytics that give your entire organization (from the frontline to the C-suite) a complete view of every customer.

Business-Intelligence-&-Insight
By Understanding Your Customers You Can...

Automate (almost) anything.

Everything on one platform means you can streamline processes around your customer relationships. Customer service interactions become faster, more consistent, more strategic, and (bonus!) cheaper.

By Using Smartly Timed Automations You Can...

Engage with purpose.

Automated Surveys

Highly targeted surveys help you engage with your customers to understand them better than ever.

Campaign Management

Send out emails and reminders to customers at the right time with the right message.

Engage with purpose
With Effective Engagement & Great Feedback You Can…

Know where you stand.

A single, real time view of every customer’s experience visible to everyone in the organization

Customer Experience Score

One score, composed from every sales and service interaction in the customer journey.

Customer Sentiment

Know how the customer feels before you even read the message.

SmartTopics

SmartTopics are to regular case tags what FitBits are to bracelets. In other words - on a whole other level.

Doing All Of This In One Workspace You Can...

Collaborate seamlessly.

Internal Chat

Get help from colleagues without leaving your customer conversations.

Internal Wiki

Feed agents the relevant information they need to solve customer issues right on their screen.

Collaborate seamlessly

Want to learn more about Nextiva's Sales & Service CRM?

We've got your back.

We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.

Cameron J. | with Nextiva since 2018
Call Us
(800) 444-8464
Kelly B. | with Nextiva since 2017
Email Us
Fill out a short form
Sarah N. | with Nextiva since 2017
Live Chat
Chat now

We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.

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Sales Expert
(800) 799-0600
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Learn how much can save your business.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.

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