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Customer Service CRM.

Put Your Customer Relationships First.

Simple and easy to use customer support software.
One powerful suite to manage all your customer interactions.

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Andrew Goldberg
Nextiva puts all my customer data in one place. I can view account history, notes and contact data all from one screen. Andrew Goldberg, CEO, Goldberg HedgeFunds - Proudly using Nextiva since 2018

One place for all your customer relationship management

Customer Service CRM Dashboard

Customer Service CRM Features

Intelligent Case Routing

  • Route support tickets to the right agent at the right time.

  • Manage agent workloads more efficiently and effectively.

  • Respond to customer inquiries from one place.

Workflow Automation

  • Rules engine helps you automate agent workflow.

  • Meet SLAs faster with canned responses.

  • SmartTopics to apply rules by issue type.

Multichannel Support

  • Email, phone, live chat, social media, & SMS.

  • View all your customer engagement on one screen.

  • Improve customer satisfaction across the board.

Artificial Intelligence

  • Advanced IVR that runs on Conversational A.I.

  • A.I. powered sentiment score and account health.

  • Proactive Next Issue Resolution.

Simple & Easy To Use

  • Easy to import / export your contacts.

  • Integrates with Nextiva VoIP and Sales CRM.

  • You don't need IT to get started.

Internal Knowledge Base

  • Self-service knowledge portal.

  • Enable your customers to serve themselves with the information they need.

  • Share content with all your agents and keep them aligned.

Plant

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Get reliable business phone service with advanced calling features.

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Sales CRM

Grow your business with sales pipeline management software.

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VoIP & CRM

Get everything on a single platform for one low price.

Communication Suite

It's time to raise your customer service expectations.

You have raised my standard for customer service. Thank YOU Anthony, for your patience and thank you Nextiva.

‎Eric S. Upchurch || on 4/24/2019

Just want to thank Matt Blair who resolved our issues in a timely manner. He was polite the whole time during my moment of frustration, he’s well trained, knew what he was doing.

Kevin C. on 4/24/2019

Mesrop was absolutely the best. He helped me fix my issue in just moments. Thank you Mesrop and Nextiva!

Tommy Y. on 4/17/2019

Contacted tech support and Anastasiia was the one that assisted me. She was great, knew exactly what was going on and corrected it within a few minutes. She was wonderful to deal with and very professional.

Tyson B. on 4/17/2019

I had great customer support from Aren when an employee left with some account info and access and didn’t make the proper changes. He helped me reset what I needed to and get my phone lines back on.

Nadya M. on 4/17/2019

I will [usually] get someone who will only read from a script. This was not the case with Nextiva, the aforementioned support gent was spot on getting to my issue quickly, professionally AND politely. Thank you for your great help Ivan!

‎Bill O. on 4/16/2019

So, I just finished up a submission for our phones over to Nextiva and the customer service is.......
AWESOME!
Thank you Andrew & Mario!

‎Jennifer P. on 3/28/2019

Resolve your customer issues 67% faster with Nextiva CRM.

Resolve your customer issues 67% faster with Nextiva CRM.

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"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

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