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(800) 444-8464 SALES / (800) 737-2222 SUPPORT
The Ultimate Sales & Service CRM

We didn’t invent CRM. We perfected it.

Turn prospects into customers and customers into fans.
All with one powerful workspace.

Get started Plans & pricing
Courtney Steele, Teres Nail Bar
After 8 years of being with Nextiva, their customer service still blows me away. Courtney Steele, Teres Nail Bar Proudly using Nextiva since 2012

Customer Service CRM pricing

Pricing
Month to Month
Contract
Users
Enterprise
Starts at
$30
/mo per user
Get started
Pro
Starts at
$20
/mo per user
Get started
Basic
Starts at
$10
/mo per user
Get started
Sales CRM Features
Call Pop
Contact Management
Account History
Email, Notes, Call Logs
Sales Pipeline Management
Custom Fields    
Reporting / Analytics    
Service CRM Features
Advanced Roles & Permissions
Call Pop
Case Status & Priority Management
Automatically Links Cases to Accounts
Account Alerts / Email Notifications
Workflow Automation
Email Case Routing
Knowledge Base
SLA Management
Custom Reports  
Custom Dashboards    
Survey Features  
Mobile Friendliness  
Survey Templates  
Branding & Customization  
Survey Shortlinks  
Email Notifications  
Survey Analytics  
Question Skip Logic    
Survey Scheduling    
Spam Protection    
Custom Landing Pages    
Live Chat Features    
Automatic Case Creation    
Chat Transfer    
Chat Scheduling    
Chat History    
Customized Chat    
Round-Robin Distribution    
Offline Chat    
Unlimited Chat    
Analytics Features
Customer Database
Standard Reports
User & Team Performance  
Custom Reports  
Virtual Database Builder    
Custom Dashboards    
VoIP Phone Service      
Free Number Porting      
Free Local or Toll Free Number      
Unlimited Calling      
Auto Attendant      
Hold Music      
Text Messaging / SMS      
Free Online Faxing      
Nextiva App      
Professionally Recorded Greeting      
Unlimited Conference Calls      
Call Recording      
Voicemail to Text Delivery      
Voice Analytics      
1-4
Users
5-19
Users
20-99
Users
+100
Users
Month to Month
Contract
Enterprise
Starts at
$30
/mo per user
Get started
Sales CRM Features
  • Call Pop
  • Contact Management
  • Account History
  • Email, Notes, Call Logs
  • Sales Pipeline Management
  • Custom Fields
  • Reporting / Analytics
Service CRM Features
  • Advanced Roles & Permision
  • Call Pop
  • Case Status & Priority Management
  • Automatically Link Cases to Accounts
  • Account Alerts / Email Notifications
  • Workflow Automation
  • Email Case Routing
  • Knowledge Base
  • SLA Management
  • Custom Reports
  • Custom Dashboards
Survey Features
  • Mobile Friendliness
  • Survey Templates
  • Branding & Customization
  • Survey Shortlinks
  • Email Notifications
  • Survey Analytics
  • Question Skip Logic
  • Survey Scheduling
  • Spam Protection
  • Custom Landing Pages
Live Chat Features
  • Automatic Case Creation
  • Chat Transfer
  • Chat Scheduling
  • Chat History
  • Customized Chat
  • Round-Robin Distribution
  • Offline Chat
  • Unlimited Chat
Analytics Features
  • Customer Database
  • Standard Reports
  • User & Team Performance
  • Custom Reports
  • Visual Database Builder
  • Custom Dashboards
Pro
Starts at
$20
/mo per user
Get started
Sales CRM Features
  • Call Pop
  • Contact Management
  • Account History
  • Email, Notes, Call Logs
  • Sales Pipeline Management
Service CRM Features
  • Advanced Roles & Permision
  • Call Pop
  • Case Status & Priority Management
  • Automatically Link Cases to Accounts
  • Account Alerts / Email Notifications
  • Workflow Automation
  • Email Case Routing
  • Knowledge Base
  • SLA Management
  • Custom Reports
Survey Features
  • Mobile Friendliness
  • Survey Templates
  • Branding & Customization
  • Survey Shortlinks
  • Email Notifications
  • Survey Analytics
Analytics Features
  • Customer Database
  • Standard Reports
  • User & Team Performance
  • Custom Reports
Basic
Starts at
$10
/mo per user
Get started
Sales CRM Features
  • Call Pop
  • Contact Management
  • Account History
  • Email, Notes, Call Logs
  • Sales Pipeline Management
Service CRM Features
  • Advanced Roles & Permision
  • Call Pop
  • Case Status & Priority Management
  • Automatically Link Cases to Accounts
  • Account Alerts / Email Notifications
  • Workflow Automation
  • Email Case Routing
  • Knowledge Base
  • SLA Management
Analytics Features
  • Customer Database
  • Standard Reports
Sales & Service CRM

One screen for all your conversations

Customer Service CRM

Communicate

Manage all your communication channels in one place. Phone, email, SMS, chat, and social media are united.

Manage Sales

The only sales management tool that directly connects you with all of your communication channels.

Manage Customers

Customer Service Management should live in the same place so you can deliver an amazing experience.

With Everything On One Screen You Can...

Understand your customers in real time.

Get tools and analytics that give your entire organization (from the frontline to the C-suite) a complete view of every customer.

Business-Intelligence-&-Insight
By Understanding Your Customers You Can...

Automate (almost) anything.

Everything on one platform means you can streamline processes around your customer relationships. Customer service interactions become faster, more consistent, more strategic, and (bonus!) cheaper.

Get started
By Using Smartly Timed Automations You Can...

Engage with purpose.

Automated Surveys

Highly targeted surveys help you engage with your customers to understand them better than ever.

Campaign Management

Send out emails and reminders to customers at the right time with the right message.

Engage with purpose
With Effective Engagement & Great Feedback You Can…

Know where you stand.

A single, real time view of every customer’s experience visible to everyone in the organization

Customer Experience Score

One score, composed from every sales and service interaction in the customer journey.

Customer Sentiment

Know how the customer feels before you even read the message.

SmartTopics

SmartTopics are to regular case tags what FitBits are to bracelets. In other words - on a whole other level.

Doing All Of This In One Workspace You Can...

Collaborate seamlessly.

Internal Chat

Get help from colleagues without leaving your customer conversations.

Internal Wiki

Feed agents the relevant information they need to solve customer issues right on their screen.

Collaborate seamlessly

Want to learn more about Nextiva's Sales & Service CRM?

Chat with an expert

See what else you can do better with Nextiva.

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Nextiva Business Phone Service

Get reliable world-class business phone service.

Get more power, scalability, and customization than your standard business phone service. Join the future of communications.
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Nextiva Business Analytics

Understand your entire business in real time.

Get valuable details about your business that allow you to make faster, better business decisions company-wide.
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Nextiva App

Stay connected with your whole company on the go.

Take your company with you anywhere on the planet. Communicate, monitor, and optimize from any device.
Popular Features

A CRM for the future.

Productivity Tools

  • Complete customer history at your fingertips

  • Relevant Wiki articles display automatically

  • Macros automate work on repetitive requests

Case Management

  • Rules Engine lets you automate workflow

  • Automated smart routing & prioritization

  • SmartTopics to apply rules by issue

Multi-Channel Service

  • Email, phone service, chat, social, & SMS

  • Use the same screen for all channels

  • Seamless interaction and happy customers

Flexible for Any Business

  • Simple database for small businesses

  • Enterprise database for complete flexibility

  • Form Builder lets you collect the data you need

Easy Setup

  • Easy data migration tool

  • Zero integration required

  • User-friendly, intuitive system

Artificial Intelligence

  • Keyword Analysis tool

  • Customer Sentiment identification

  • Proactive Next Issue Resolution (NIR)

We've got your back.

We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.

Cameron J. | with Nextiva since 2018
Call Us
(800) 444-8464
Kelly B. | with Nextiva since 2017
Email Us
Fill out a short form
Sarah N. | with Nextiva since 2017
Live Chat
Chat now

We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.

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Sales Expert
(800) 799-0600
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Learn how much can save your business.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.

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We'd like to know you better so we can serve you better.

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