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Customer Service CRM.

Put Your Customer Relationships First.

Simple and easy to use customer support software.
One powerful suite to manage all your customer interactions.

Get started Plans & pricing
Andrew Goldberg
Nextiva puts all my customer data in one place. I can view account history, notes and contact data all from one screen. Andrew Goldberg, CEO, Goldberg HedgeFunds - Proudly using Nextiva since 2018

Customer Service CRM pricing

Pricing
Month to Month
Contract
Users
Enterprise
Starts at
$30
/mo per user
Get started
Pro
Starts at
$20
/mo per user
Get started
Basic
Starts at
$10
/mo per user
Get started
Sales CRM Features
Call Pop
Contact Management
Account History
Email, Notes, Call Logs
Sales Pipeline Management
Custom Fields    
Reporting / Analytics    
Service CRM Features
Advanced Roles & Permissions
Call Pop
Case Status & Priority Management
Automatically Links Cases to Accounts
Account Alerts / Email Notifications
Workflow Automation
Email Case Routing
Knowledge Base
SLA Management
Custom Reports  
Custom Dashboards    
Survey Features  
Mobile Friendliness  
Survey Templates  
Branding & Customization  
Survey Shortlinks  
Email Notifications  
Survey Analytics  
Question Skip Logic    
Survey Scheduling    
Spam Protection    
Custom Landing Pages    
Live Chat Features    
Automatic Case Creation    
Chat Transfer    
Chat Scheduling    
Chat History    
Customized Chat    
Round-Robin Distribution    
Offline Chat    
Unlimited Chat    
Analytics Features
Customer Database
Standard Reports
User & Team Performance  
Custom Reports  
Virtual Database Builder    
Custom Dashboards    
VoIP Phone Service      
Free Number Porting      
Free Local or Toll Free Number      
Unlimited Calling      
Auto Attendant      
Hold Music      
Text Messaging / SMS      
Free Online Faxing      
Nextiva App      
Professionally Recorded Greeting      
Unlimited Conference Calls      
Call Recording      
Voicemail to Text Delivery      
Voice Analytics      
1-4
Users
5-19
Users
20-99
Users
+100
Users
Month to Month
Contract
Enterprise
Starts at
$30
/mo per user
Get started
Sales CRM Features
  • Call Pop
  • Contact Management
  • Account History
  • Email, Notes, Call Logs
  • Sales Pipeline Management
  • Custom Fields
  • Reporting / Analytics
Service CRM Features
  • Advanced Roles & Permision
  • Call Pop
  • Case Status & Priority Management
  • Automatically Link Cases to Accounts
  • Account Alerts / Email Notifications
  • Workflow Automation
  • Email Case Routing
  • Knowledge Base
  • SLA Management
  • Custom Reports
  • Custom Dashboards
Survey Features
  • Mobile Friendliness
  • Survey Templates
  • Branding & Customization
  • Survey Shortlinks
  • Email Notifications
  • Survey Analytics
  • Question Skip Logic
  • Survey Scheduling
  • Spam Protection
  • Custom Landing Pages
Live Chat Features
  • Automatic Case Creation
  • Chat Transfer
  • Chat Scheduling
  • Chat History
  • Customized Chat
  • Round-Robin Distribution
  • Offline Chat
  • Unlimited Chat
Analytics Features
  • Customer Database
  • Standard Reports
  • User & Team Performance
  • Custom Reports
  • Visual Database Builder
  • Custom Dashboards
Pro
Starts at
$20
/mo per user
Get started
Sales CRM Features
  • Call Pop
  • Contact Management
  • Account History
  • Email, Notes, Call Logs
  • Sales Pipeline Management
Service CRM Features
  • Advanced Roles & Permision
  • Call Pop
  • Case Status & Priority Management
  • Automatically Link Cases to Accounts
  • Account Alerts / Email Notifications
  • Workflow Automation
  • Email Case Routing
  • Knowledge Base
  • SLA Management
  • Custom Reports
Survey Features
  • Mobile Friendliness
  • Survey Templates
  • Branding & Customization
  • Survey Shortlinks
  • Email Notifications
  • Survey Analytics
Analytics Features
  • Customer Database
  • Standard Reports
  • User & Team Performance
  • Custom Reports
Basic
Starts at
$10
/mo per user
Get started
Sales CRM Features
  • Call Pop
  • Contact Management
  • Account History
  • Email, Notes, Call Logs
  • Sales Pipeline Management
Service CRM Features
  • Advanced Roles & Permision
  • Call Pop
  • Case Status & Priority Management
  • Automatically Link Cases to Accounts
  • Account Alerts / Email Notifications
  • Workflow Automation
  • Email Case Routing
  • Knowledge Base
  • SLA Management
Analytics Features
  • Customer Database
  • Standard Reports

One place for all your customer relationship management

Customer Service CRM Dashboard

Customer Service CRM Features

Intelligent Case Routing

  • Route support tickets to the right agent at the right time.

  • Manage agent workloads more efficiently and effectively.

  • Respond to customer inquiries from one place.

Workflow Automation

  • Rules engine helps you automate agent workflow.

  • Meet SLAs faster with canned responses.

  • SmartTopics to apply rules by issue type.

Multichannel Support

  • Email, phone, live chat, social media, & SMS.

  • View all your customer engagement on one screen.

  • Improve customer satisfaction across the board.

Artificial Intelligence

  • Advanced IVR that runs on Conversational A.I.

  • A.I. powered sentiment score and account health.

  • Proactive Next Issue Resolution.

Simple & Easy To Use

  • Easy to import / export your contacts.

  • Integrates with Nextiva VoIP and Sales CRM.

  • You don't need IT to get started.

Internal Knowledge Base

  • Self-service knowledge portal.

  • Enable your customers to serve themselves with the information they need.

  • Share content with all your agents and keep them aligned.

Plant

Step up your customer experience. Try Nextiva.

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VoIP & CRM

Get everything on a single platform for one low price.

Communication Suite

It's time to raise your customer service expectations.

You have raised my standard for customer service. Thank YOU Anthony, for your patience and thank you Nextiva.

‎Eric S. Upchurch || on 4/24/2019

Just want to thank Matt Blair who resolved our issues in a timely manner. He was polite the whole time during my moment of frustration, he’s well trained, knew what he was doing.

Kevin C. on 4/24/2019

Mesrop was absolutely the best. He helped me fix my issue in just moments. Thank you Mesrop and Nextiva!

Tommy Y. on 4/17/2019

Contacted tech support and Anastasiia was the one that assisted me. She was great, knew exactly what was going on and corrected it within a few minutes. She was wonderful to deal with and very professional.

Tyson B. on 4/17/2019

I had great customer support from Aren when an employee left with some account info and access and didn’t make the proper changes. He helped me reset what I needed to and get my phone lines back on.

Nadya M. on 4/17/2019

I will [usually] get someone who will only read from a script. This was not the case with Nextiva, the aforementioned support gent was spot on getting to my issue quickly, professionally AND politely. Thank you for your great help Ivan!

‎Bill O. on 4/16/2019

So, I just finished up a submission for our phones over to Nextiva and the customer service is.......
AWESOME!
Thank you Andrew & Mario!

‎Jennifer P. on 3/28/2019

Resolve your customer issues 67% faster with Nextiva CRM.

 

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"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

Chris Brencans, CMO
On The Map Marketing
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