Business phone service for every organization
ALL THE BASICS
ALL CALLING FEATURES
Instantly access enterprise-grade contact center solutions and quickly scale to respond to fluctuations in activity volume without changing your infrastructure settings. Maintain efficient staffing so your customers don't remain on hold. Provide automated call-back and responses to your incoming callers, chats, and emails. Increase your first contact resolution through advanced routing options.
With Nextiva Contact Center plans, voice, email, and chat are managed and administered in one portal to eliminate siloed voice and non-voice interactions. Interactions for all channels are stored together, eliminating the need for multiple tracking tools.
Nextiva's management system allows you to monitor and modify your employees' communication, regardless of where they are located. Route incoming calls to employees based on agent or team skill sets. Staff based on customer demand and route overflow calls to external agents. Monitor call volume and flow through your dashboard and activity reports.
Utilize the NextOS unified communications online dashboard to instantly monitor the pulse of your business throughout the workday.
Manage your dashboard on any internet browser or mobile device. Identify bottlenecks, availability issues, and employee productivity. Manage all of your incoming and outgoing communications with one simple click.
With minimal upfront costs and flexible pricing, companies of any size experience dramatic cost savings with call center phone service in the cloud. Use your existing devices to reduce office hardware requirements. Blend your on-premise and virtual agents to minimize rent expenses. Nextiva’s hosted contact centers don’t require complex equipment.
So many ways to significantly boost your efficiency and customer experience
Enable customers to call at any time and schedule their own appointments.
Appointment Maker easily creates a self-service application that automates the entire process and keeps all schedules updated. It’s the solution that means your office is open 24 hours a day to schedule appointments.
Authentication and automation solves the password reset problem.
Password Reset uses biometric security to authenticate callers when they telephone to request a password reset.
Automate “No school today” announcements to ensure everyone gets the message.
Snow Days automatically contacts the entire community to issue alerts and instructions such as snow days and can be used in any situation to contact a defined community with a single clear message.
A simple and secure timekeeping application for remote employees.
Teleclock creates and deploys powerful secure voice biometric solutions for mobile and remote employees, quickly, and easily without the need for a network connection or remote devices.
Minimize no shows and cancellations with an automated appointment reminder system.
Appointment Reminder easily helps you create an automated solution that references your bookings and places a courtesy call to remind the customer of the appointment.
Respond quickly and consistently. Protect the customer relationship and your brand.
Product Recall extends your customer care to provide customized outbound calling in the event of a product recall.
Enable customers to review their subscription or membership details whenever it suits.
Subscription Lookup allows customers to review details of their subscription or membership without the need to speak to an agent.
Increase self-service options and reduce costs by automating transactional calls.
Track + Trace lets the caller query their order status at any time.
Collect your money sooner by automating the collection process.
Collections helps you manage the collection process in-house so you can collect more money sooner without diverting the attention of your staff from business as usual.
Enhance the customer experience with an activation announcement.
Service Activation means it’s quick and easy to create automated welcome messages rather than relying on field staff or reactive messaging. You can create personalized messages using the power of text-to-speech and schedule the calls to synchronize with service activation. It’s a quick, smart and powerful approach to customer service communications.
Minimize lost revenue and maintain the relationship by automating renewal reminders for your subscribers.
Subscription Reminder will keep your subscriber base safe and revenue protected by automatically reminding your subscribers to renew.
Give your most important customers the preferential treatment they deserve.
VIP Router recognizes your priority customers and ensures they receive special treatment such as call back option.
Introduce self-service for customers to check support ticket status.
Inbound Ticketing self-service option lets customers check their own support ticket status and greatly reduces the burden on your help desk staff.
Make informed decisions to provide better service with smart call routing.
Smart Attendant refines the IVR experience by querying web services or table lookups to recognize your customers.
Automatically alert your customers when the status of their support ticket changes.
Support Ticket Update has your team take the initiative and report updates rather than responding to incoming calls.
Route calls to the right destination based on the zip code of the caller.
Zip Code Router directs callers to the right destination based on their location using a single memorable contact number to serve all locations.
Automate order lookup calls and let your agents focus on higher value activities.
Order Lookup gives customers the power to track orders and frees your agents for more productive activities.
Route your customer calls based on your business hours and public holidays.
Smart Router works in the background to apply the business rules you specify to achieve the best possible customer experience.
Gain valuable insight from your customers with automated survey calls.
Survey helps you collect vital data from customers, prospects and employees using automated telephone surveys.
To run a world class contact center
Combine Voice with other Nextiva products to grow their impact exponentially. Collect data at every touchpoint across the system, trigger powerful workflow automations, gain insight for everyone in your organization to leverage, and build amazing relationships with your customers.
Here at Nextiva, we go above and beyond your service expectations. Our 100% in-house team is here to help you every step of the way. Just call (800) 285-7995, email us (firstname.lastname@example.org), or chat online. Or find setup help, tutorials, and more at our Support Center.