Built-in business intelligence software
View activity for your entire organization, or filter down to specific location or user. You can create custom reports tailored to your business needs. Then build custom dashboards to see the reports you care about most on one screen. The best part? There’s absolutely no integration needed.
Turn data into actionable information to gain a competitive advantage. Instantly access historical data to make informed, objective business decisions. Be able to predict future business outcomes based on prior performance, and get a snapshot of your business at any time.
Display your business-critical information with customized Wallboards. Broadcast real-time information to empower agile decision-making across the office, and be able to react to, identify, and resolve issues faster.
Create competition to motivate performance and increase employee engagement, as well as accountability with business intelligence and analytics.
Our Sentiment Analysis instantly scans every communication for words that indicate a positive or negative sentiment, so before an agent even opens a message, the system has already escalated it or marked it for sensitivity.
And insight to make every piece of your organization stronger
Listen to, rate, and share your call recordings, and be able to generate reports that analyze your calls.
Combine Analytics with other Nextiva products to grow their impact exponentially. Collect data at every touchpoint across the system and trigger powerful workflow automations. Now, you have the right data and customer service insights to build stronger relationships with your customers.
Here at Nextiva, we go above and beyond your service expectations. Our 100% in-house team is here to help you every step of the way. Just call (800) 737-2222, email us (support@nextiva.com), or chat online. Or find setup help, tutorials, and more at our Support Center.
