More than just reports

Built-in business intelligence software

Custom & standard reports

Instantly view the data you’re interested in

View activity for your entire organization, or filter down to specific location or user. You can create custom reports tailored to your business needs. Then build custom dashboards to see the reports you care about most on one screen. The best part? There’s absolutely no integration needed.

Business Intelligence and Analytics

Business Intelligence Analysis

Trends & predictive analysis

Stay ahead of the curve

Turn data into actionable information to gain a competitive advantage. Instantly access historical data to make informed, objective business decisions. Be able to predict future business outcomes based on prior performance, and get a snapshot of your business at any time.


Monitoring tools (Voice)

Promote transparency

Display your business-critical information with customized Wallboards. Broadcast real-time information to empower agile decision-making across the office, and be able to react to, identify, and resolve issues faster.

Business Analytics Monitoring

Gamification in Business

Gamification (Voice)

Gamify your company to greatness

Create competition to motivate performance and increase employee engagement, as well as accountability with business intelligence and analytics.


Sentiment analysis

Get instant temperature readings

Our Sentiment Analysis instantly scans every communication for words that indicate a positive or negative sentiment, so before an agent even opens a message, the system has already escalated it or marked it for sensitivity.

keyword-analysis

Something for everyone

Value across the business

And insight to make every piece of your organization stronger

CEO View your most business-critical reports on one screen with Custom Dashboards
Operations Get all your multi-channel support data in one place.
Marketing Learn more about your customers using Surveys.
Analyst Say goodbye to spreadsheets - create your own custom reports to quickly show the data you need.
View Critical Business Reports Multi-Channel Support Learn More About Your Customers Create Custome Reports
GAIN INSIGHT AT EVERY ROLE

Call recording & rating (Voice)

Make every call count

Listen to, rate, and share your call recordings, and be able to generate reports that analyze your calls.

call-recording

All-in-one communication platform

Add more products to add more power

Combine Analytics with other Nextiva products to grow their impact exponentially. Collect data at every touchpoint across the system, trigger powerful workflow automations, gain insight that everyone in your organization can leverage, and build amazing relationships with your customers.

Award-winning support

Say hello to your
Amazing Service team

Here at Nextiva, we go above and beyond your service expectations. Our 100% in-house team is here to help you every step of the way. Just call (800) 737-2222, email us (support@nextiva.com), or chat online. Or find setup help, tutorials, and more at our Support Center.

See how Nextiva will transform the way you communicate.

 

 

Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.

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Sales Expert
(800) 799-0600
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Learn how much can save your business.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.

 


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.