Use Your Words: Improving the Customer Experience with Conversational AI
Conversational User Interfaces (UI) are becoming more and more pervasive in our lives—and for good reason. They’re amazing! (Think Siri, Cortana, Alexa, Google Home, etc.) Now imagine if your customers could use this technology to vastly improve their customer experiences. Instead of maddening phone queues with never-ending prompts, people could simply say what they need in their own words. Nextiva’s partner, Inference Solutions, uses Natural Language Processing to deliver exceptional self-service capabilities. Join us for a dynamic learning session on how best to position and sell this ingenious new service.
As VP of Sales at Inference, Tom Dickinson leads sales initiatives, growth strategy and business development with key service provider partners. As a thought leader in the cloud IVR and Intelligent Virtual Agent space, Tom represents Inference's mission to provide robust, self-service communication solutions to enhance the customer experience and create more efficiency for businesses.FULL SPEAKER LIST