Use Your Words: Improving the Customer Experience with Conversational AI
Conversational User Interfaces (UI) are becoming more and more pervasive in our lives—and for good reason. They’re amazing! (Think Siri, Cortana, Alexa, Google Home, etc.) Now imagine if your customers could use this technology to vastly improve their customer experiences. Instead of maddening phone queues with never-ending prompts, people could simply say what they need in their own words. Nextiva’s partner, Inference Solutions, uses Natural Language Processing to deliver exceptional self-service capabilities. Join us for a dynamic learning session on how best to position and sell this ingenious new service.
Callan is the CEO at Inference Solutions and is based in the Austin office. He has worked his entire career in Voice Automation, Machine Learning and related technologies.
Prior to becoming CEO, Callan was the Chief Architect at Inference and led the team that developed the company’s core products. He began his career at Telstra Research Laboratories in technology commercialization, and has a Master's of Engineering from the University of South Australia as well as a Master's in Business Administration from Melbourne Business School. When not working, Callan likes spending time with his family and enjoys his spare time in hobbies that include woodworking, 3D Printing and drone technology.FULL SPEAKER LIST