Nextiva Launches NextOS and a New Standard for Business Communications
Scottsdale, Arizona - October 23, 2017
Nextiva (www.nextiva.com), an industry-leading cloud communications company, today announced that the new NextOS platform has been rolled out to select businesses across a range of industries as the start of an evolution towards simplifying business communications and improving customer experiences.
The introduction of NextOS marks a dynamic shift in product offerings from Nextiva, and is one aligned with company’s dedication to democratize access to best-available communications technologies. Set to be widely available in early 2018, NextOS is the first tool to unify fragmented communications technologies into a single platform, enabling businesses of any size to benefit from enterprise-level customer engagements and team collaboration.
“Everything Nextiva has developed was driven by a steadfast determination to simplify how businesses use technology to communicate,” said Tomas Gorny, CEO, Nextiva. “With NextOS, we are empowering businesses to provide optimal customer experiences and we have created a new standard in workplace communication.”
NextOS uniquely channels powerful workflow automation and predictive modeling into a natively-built platform that makes business communication an effortless experience, with highlights that include:
- Nextiva ServiceCRM - A database for customer history, relationships, and employee information that provides a view of each customer across all touch points in real time
- Nextiva Chat – A browser-based chat system that provides for live chat on your website, as well as internal chat within your organization
- Nextiva Surveys – A survey tool that allows you to create and distribute surveys
- Nextiva Analytics – An improved service for analysis of all communication methods, including surveys, chats, and emails
NextOS was developed and refined over the course of several years until the platform earned Nextiva’s hallmark as a tool simple enough for a very small business to manage, yet powerful enough to handle the challenges of an enterprise with large call centers. That carries through each of the platform’s offerings, such as elegant navigation, on-demand availability of information, flexible administrator access, and easy-to-read, real-time analytics.
NextOS was introduced by Gorny during his keynote speech at the company’s annual conference, NextCon, which runs through October 25th at Talking Stick Resort in Scottsdale, Arizona.
To learn more about NextCon, its speakers, and the full agenda, please visit NextCon17.com.
Nextiva provides cloud-based communications and collaboration solutions designed to simplify the way businesses communicate. Founded in 2006 on the principle of Amazing Service®, Nextiva serves more than 150,000 businesses in the United States from its headquarters in Scottsdale, Arizona. Learn more at www.nextiva.com.