Do this and more with Nextiva + Microsoft Dynamics.

Call Logging as an activity

Associate calls to a contact or account, and your activity is automatically logged in those Dynamics 365 records when the call completes. Choose to edit these call notes or use our default notes instead.

Manage your tasks and records

From the Dynamics 365 integration panel, make new contacts, leads, opportunities, cases or accounts. Type notes that will create tasks automatically. NLP interprets words like “tomorrow” or “next week” as dates for your tasks.

Hop into your call with Screen Pop

An incoming call pops right onto your screen. One click brings up the customer’s record in your Dynamics 365 CRM. In case of an unknown number, associate it with an existing record. Make all this happen before you even pick up the phone!


Integration details

Software integration

Download the desktop application to manage your integration.

Embedded integration

Embed an integration from the Microsoft Marketplace and log in using your Nextiva credentials.

Browser extension

Install an extension into your web browser to integrate Nextiva with your browser instance of Microsoft.


Requirements

Supported versions

Microsoft Dynamics 365

Microsoft Dynamics

Microsoft Dynamics AX Version 2012 R3

Microsoft Dynamics AX Version 2012 R2

Microsoft Dynamics AX Version 2009

Microsoft Dynamics CRM Version 3, 4

Microsoft Dynamics CRM Version 2016

System requirements

  • Nextiva Professional or Enterprise plans.

  • Embedded integration or browser extension requires Nextiva Enterprise licenses.

  • CTI requires a Windows® or macOS computer.

  • Google Chrome for the browser extension.


FAQs: Microsoft Dynamics CTI

What is the Nextiva Dynamics 365 integration?

The Microsoft VoIP integration is a Computer Telephony Integration (CTI). It leverages your cloud phone system to provide additional functionality within Dynamics 365, utilizing phone features like call recording, and call logs as activities.

How can I sign up for the Nextiva Microsoft integration?

Just mention it to your account executive or client success manager. They'll be happy to include the Microsoft Dynamics CTI with your virtual phone system. Nextiva also has other Microsoft VoIP integrations available.

Does the Microsoft Dynamics CTI cost anything?

The Dynamics 365 phone integration will come on request with certain packages at no additional charge depending on volume, but will be available à la carte to all Nextiva cloud PBX customers at an additional charge. It's not available out of the box.

Can I Click-to-Call within Dynamics 365?

Yes, the Microsoft Dynamics CTI will ring your desk phone or softphone after you click a phone number in your Dynamics 365 instance. Answering your phone will place the call to the phone number selected.

Does the Microsoft Dynamics CTI work on all devices?

The Microsoft Dynamics CTI can be completed with a desktop application, a browser extension, or an embedded application found in the Microsoft Marketplace.

Does the Microsoft integration work on all calls?

Whether you use Click to Call or your call history to place outbound calls, take an inbound call directly or from a call center/contact center, the Microsoft Dynamics CTI will provide some functionality to your CRM system.