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Live Chat
Features
Converse, connect, & collaborate, anywhere.
Live Chat
When customers want to have a real conversation with a real human being in real-time, offer them the LIVE Chat feature.
When customers share their questions, they do not want to wait for answers. If we think about it, it is why things like Google, social media, and some mobile apps exist. People want to get information when they want it.
So, why would this be any different when it comes to live chat software? It shouldn't.
When a chat window pops up, and a customer writes to your business, they expect to receive customer support from a chat agent right away. It is why your response time is another factor to consider. Customers not only want answers, but they also want them now.
Make your business' chat window your customer's knowledge base or "help desk" about the products and services you provide.
In fact, 77% of customers say being able to chat during their shopping experience quickly has positively influenced their attitude about the retailer.
Give customers the chat support they need to meet expectations. And, because happy chatting creates happy customers!