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Live Chat Features

Converse, connect, & collaborate, anywhere.

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Live Chat

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Live Chat

Converse, connect, & collaborate, anywhere.

When customers want to have a real conversation with a real human being in real-time, offer them the LIVE Chat feature.

When customers share their questions, they do not want to wait for answers. If we think about it, it is why things like Google, social media, and some mobile apps exist. People want to get information when they want it.

When a chat window pops up, and a customer writes to your business, they expect to receive customer support from a chat agent right away. It is why your response time is another factor to consider. Customers not only want answers, but they also want them now.

Make your business' chat window your customer's knowledge base or "help desk" about the products and services you provide.

In fact, 77% of customers say being able to chat during their shopping experience quickly has positively influenced their attitude about the retailer.

Give customers the chat support they need to meet expectations. And, because happy chatting creates happy customers!

Nextiva's chat tool is how your business can interact with customers and prospects in real-time.

It allows you to deliver faster service and boost overall efficiency. It is a fantastic LIVE chat solution that you use to interact with customers.

Answer FAQs, ask for chat surveys and use it to follow up with buyers to learn more about their customer experience.

Keeping your customers connected to you will improve customer satisfaction and increase sales.

Nextiva Internal Chat allows your employees to message one another on the same internal messaging tool.

It is similar to that of an intercom, but instead, employees can use their Android or iPhone to have various chat sessions with their teammates.

Employees can quickly communicate and collaborate with multiple team members while remaining at their current working location.

It is about encouraging productive communication among employees to serve customers better.

It is about encouraging productive communication among employees to serve customers better.

It helps you to:

  • Reference customer conversations post-chat
  • Never make the customer repeat info
  • Be a part of their support team

When a customer’s question turns into a much bigger conversation, you can convert the chat to a “Case.”

Increase efficiency by having: chat/voice/ and email support all in one place. Thus, helping you assist customers faster.

As the saying goes, consistency is key.

Your business can easily customize chat buttons in Nextiva Chat to continue showcasing your brand to customers.

Provide employees with the relevant information they need using a help desk software to respond to customer Chats. It helps to solve customer issues quickly.

It allows employees to assist more prospects and customers with less effort.

When you search, you do not have to fully type out repetitive phrases as this feature saves them for you, saving you time. It also ensures responses to common questions sent by customers via Chat, are consistent and typo-free.

Talk to your website visitors in real-time.

Internal wiki setup for automated real-time chat response

Powerful live chat features to
enhance your customer experience.

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Dave | with Nextiva since 2008

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