Robust Features

Versatile platforms powering your business with innovation and efficiency.

The Nextiva platforms give you everything you need in one place to centralize all of your conversations and grow your business faster.

Nextiva Platform Library

73 platform capabilities

Become a customer experience pro with Nextiva

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Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.

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And for any size business.

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Grow

Small Business

Crafting success stories for entrepreneurs and small business endeavors.

Scale

Enterprise

Tailored solutions for mid-size and enterprise-level business success.

The leaders in

Deliver end-to-end personalized experiences at scale

Build Amazing
Customer Experiences

Transform customer experience on a Unified Customer Experience Management
platform designed to help you acquire, retain, and grow your customers.

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GROW CUSTOMER LIFETIME VALUE

Engage customers anywhere, anytime, across any channel with personalized, context-driven support.

OPERATE MORE EFFICIENTLY

Reduce cost per interaction with AI and automation that increases self-service containment, boosts workforce productivity, and reduces attrition.

MAXIMIZE TECHNOLOGY INVESTMENTS

Consolidate, integrate, and customize your technology in ways that reduce costs and IT overhead, while increasing business collaboration.

Trusted by innovators and forward-thinking companies:

TrustRadius

#1 Most Loved on TrustRadius 2024

Trustpilot

2,000+ 5-star reviews

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Choice

Meet Nextiva

Nextiva’s AI-powered Unified-CXM platform
delivers personalized experiences
throughout the entire customer journey.

Unify All Customer Interactions

Meet customers where they are and serve them through any channel: Voice, Live Chat, Messaging Apps, SMS, Email, Social, Reviews, Video.

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End-to End Customer Journey Orchestration

Our patented customer journey orchestration provides teams with real-time actionable customer insight, enabling the automation of key business workflows.

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Modern Contact Center

Future-proof your customer experience with open architecture, a powerful workflow engine, with embedded Al at a core to build and optimize customer journeys from day one.

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Real Time Insight

Deepen relationships with customer intelligence. Equip teams with real time customer insight and sentiment about your customers.

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Pre-Built AI and Automation

Realize immediate value with Al-powered capabilities that are easy to deploy, quick to scale and can be optimized over time.

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Workforce Engagement Management

Built-in automations and tools that simplify management, reduce agent fatigue and increase retention. Connect customer-facing employees with back office teams on a unified platform boosting productivity.

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How it works

1

Be on every channel where you customers are

2

Engage with customers in one unified platform, with access to real time actionable insights from all data sources.

3

Deliver better outcomes to drive business performance

Why Nextiva

An integrated solution that drives
competitive advantage in CX.

Unified Platform

Seamless interactions and conversations across all traditional, digital and social channels

Personalized customer journey and cross-channel dialogue enhances the nextiva contact center

Unified internal interfaces across customer-facing functions

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AI & Automation

Customer interaction data connected across channels for 360 degree view in real time

Intelligent automation that’s easy to deploy, control, and optimize

Journeys optimized with AI at the core that delivers immediate value

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Future-Ready

Open platform built on REST APIs enables continuous innovation, infinite scalability

Global services architecture is secure, compliant and eliminates planned downtime

Cloud native, deployable in hybrid and private environments for deep regulatory requirements

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Say goodbye to siloed solutions and get started with the unified customer experience platform.

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The stakes for a superior customer experience
have never been higher.

(PWC: Experience is everything. Get it right.)

Companies with the highest customer satisfaction scores return double the shareholder value and 3x higher growth than their peers.

Man wonders if you understand his preferences and needs. Nextiva helps you anticipate customer needs.

(Deloitte)

Increasing customer retention rates by 5% can increase profits by as much as 95%, but 1 in 3 consumers say they would stop doing business with a brand they loved after one bad experience.

(PWC: Experience is everything. Get it right.)

Companies that lead with employee experience develop more successful innovations, see twice the revenue growth and have Net Promoter Scores (NPS) that are 2x as high as their peers.