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Read BlogA soft key is one of the keys that are contextually adaptive to perform a function on a physical desk phone.
They are usually located below the screen and provide context-sensitive actions.
Here are some examples of some actions that can be taken and the context in which they appear:
On a callWhen you are on a call, your soft buttons may include Hold, Transfer, Park, etc. While you are idle, they may include turning on DND, and Retrieving a parked call.
While the phone is ringing, it may include answering the phone (on speakerphone) or Rejecting the call to Voicemail.
Many manufacturers allow soft keys to be customized to a small degree, removing or adding options.
Steve Wozniak
Co-Founder of Apple
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