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Product Unified communications and CX solution. AI employee for customer conversations. Omnichannel customer experience platform. Phone service for any size business.

AI Capabilities Works tasks start to finish. Real-time agent guidance. Handle incoming calls 24/7.

Channels Phone calls and texting. Interact with website visitors. Help customers on every channel. Unified customer inbox. Manage all social channels. Instant virtual meetings.

Advanced Apps and integrations. Insights and dashboards. Scale your contact center. End-to-end customer engagement.

Industries Streamline patient operations. Deliver secure, reliable service. Close deals faster. Increase sales and loyalty. Drive service revenue. Win more clients.

Resolve claims faster. Keep deliveries on track. Fill more tables. Inspire more giving. Engage every student. Serve your community.

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Call features

What is AHT in VoIP?

AHT stands for Average Handle Time. AHT is a call center metric that reports how long (on average) agents spend on each phone call they take from the queue.

AHT is used to forecast the number of required staff hours. Multiply Average Handle Time with forecasted call quantities coming into the call center. The resulting time allows call centers to adjust staffing requirements.

See why 100,000 companies trust Nextiva for VoIP service.

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