Robust Features

Versatile platforms powering your business with innovation and efficiency.

The Nextiva platforms give you everything you need in one place to centralize all of your conversations and grow your business faster.

Nextiva Platform Library

73 platform capabilities

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.

Visit the blog →

And for any size business.

Navigate by company size

Grow

Small Business

Crafting success stories for entrepreneurs and small business endeavors.

Scale

Enterprise

Tailored solutions for mid-size and enterprise-level business success.

The leaders in

Deliver end-to-end personalized experiences at scale

What is AHT in VoIP?

AHT stands for Average Handle Time. AHT is a call center metric that reports how long (on average) agents spend on each phone call they take from the queue.

AHT is used to forecast the number of required staff hours. Multiply Average Handle Time with forecasted call quantities coming into the call center. The resulting time allows call centers to adjust staffing requirements.

See why 100,000 companies trust Nextiva for VoIP service.

I'm a big fan of companies like Nextiva.

Steve Wozniak
Co-Founder of Apple

First name

Last name

Email address

Phone

Company

Number of employees

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.

Comments

Trusted by millions
of users daily

G2 Rating

4.6/5

TrustPilot Rating

4.8/5

I’m a big fan of Nextiva

Steve Wozniak

Co-founder at Apple

(800) 799-0600

(800) 799-0600

Get a (free) live demo

Schedule a 30-minute product demo with expert Q&A

First name

Last name

Email address

Phone number

Company

Company size

What are you most interested in?

We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.

Comments

Use fewer apps, get more done.

Agent Tooling

AI Use Cases

Analytics

Architecture

Intelligent Routing

Journey Orchestration

Outbound Dialing

Platform

WEM Aspect

Versatile platforms powering your business with innovation and efficiency.

See more

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

What is AHT in VoIP?

See why 100,000 companies trust Nextiva for VoIP service.

I'm a big fan of companies like Nextiva.

Trusted by millions of users daily

4.6/5

4.8/5

I’m a big fan of Nextiva

Get a (free) live demo

Download the NextivaONE app.

Desktop

Mobile

Trusted by millions
of users daily