Do this and more with Nextiva + Oracle Sales Cloud.

Call Logging as an Activity

Oracle Sales Cloud already helps divert your focus away from administrative tasks. An integration with Nextiva helps by automatically logging your calls as activities against associated leads or opportunities.

Manage your tasks and records

From the integration panel, make new contacts, leads, opportunities, or accounts. Natural Language Processing turns words like “follow up tomorrow” into actions, dates, and tasks inside Oracle Sales Cloud.

Hop into your call with Screen Pop

Incoming calls pop onto your computer screen, full of links to records that are associated with that phone number. Accounts, contacts, and more — all at the touch of a button before you even answer the phone.


Integration details

Software integration

Download a desktop application to manage your integration.

Browser extension

Install an extension into your web browser to integrate Nextiva with the browser instance of Oracle Sales Cloud or Oracle CX Sales.


Requirements

System requirements

  • Requires Nextiva Enterprise licenses.

  • Software integration requires Windows® or macOS computers.

  • Browser extension requires Chrome™.


FAQs: Oracle Sales Cloud CTI FAQs

What is the Nextiva Oracle Sales Cloud integration?

The Oracle Sales Cloud integration is a Computer Telephony Integration (CTI). It leverages your cloud phone system to provide additional functionality within Oracle Sales Cloud, utilizing phone features like call recording and call logging as activities.

How can I sign up for the Nextiva Oracle Sales Cloud integration?

Just mention it to your account executive or client success manager. They'll be happy to include the Oracle Sales Cloud CTI with your office phone system.

Does the Nextiva Oracle Sales Cloud integration cost anything?

The Oracle Sales Cloud CTI will come on request with certain packages at no additional charge depending on volume, but will be available à la carte to all Nextiva Business VoIP customers at an additional charge. It's not available out of the box.

Can I click to call within Nextiva Oracle Sales Cloud?

Yes, the Oracle Sales Cloud phone integration will ring your desk phone, softphone, or mobile app after you click a phone number in your Oracle Sales Cloud instance. Answering your phone will place the call to the phone number selected.

Does the Nextiva Oracle Sales Cloud integration work on all devices?

The Oracle Sales Cloud integration can be completed with a desktop application or a browser extension found in your browser extension’s marketplace.

Does the Oracle Sales Cloud integration work on all calls?

Whether you use Click to Call or your call history to place outbound calls, take an inbound call directly or from a call center/contact center, the Oracle Sales Cloud CTI will provide some functionality to your CRM system.