Do this and more with Nextiva + Outlook.

Hop into your call with Screen Pop

An incoming call pops right onto your screen. One click brings up the Outlook contact profile. If this is a new phone number, you can associate it to an existing contact. Make all this happen before you even pick up the phone.

Quickly find and call contacts

Use Outlook as your address book, and search for contacts and phone numbers easily. Find a contact, call them, and open their contact profile all at the same time.


Integration details

Software integration

Download a desktop application to manage your integration.


Requirements

Supported versions

Microsoft Outlook Version 2016, Office 365

Microsoft Outlook Version 2013, Office 365 64-bit

Microsoft Outlook Version 2013, Office 365 32-bit

Microsoft Outlook Version 2010 64-bit

Microsoft Outlook Version 2000-2010 32-bit

Microsoft Outlook Web Access (OWA) (also known as Outlook on the web).

System requirements

  • Available on any Nextiva plan.

  • Windows® computers only.


FAQs: Outlook VoIP integration

What is the Nextiva Outlook integration?

The Nextiva Outlook integration is a Computer Telephony Integration (CTI). It leverages your cloud phone system to provide additional functionality within Outlook, utilizing phone features like call recording.

How can I sign up for the Nextiva Outlook integration?

Just mention it to your account executive or client success manager. They'll be happy to include a VoIP Outlook integration in your commercial phone service account.

Does the Nextiva Outlook integration cost anything?

The VoIP Outlook integration will come on request with certain packages at no additional charge depending on volume, but will be available à la carte to all Nextiva cloud PBX customers at an additional charge. It's not available out of the box.

Can I Click-to-Call within Outlook?

Yes, the Outlook phone integration will ring your desk phone, softphone, or mobile app after you click a phone number in your Outlook email. Answering your phone will place the call to the phone number selected.

Does the Nextiva Outlook integration work on all devices?

The Nextiva Outlook integration can be completed with a desktop application, but works with calls taken from your desk phone, softphone, or mobile app.

Does the Nextiva Outlook integration work on all calls?

Whether you use Click to Call or call history to place outbound calls, take an inbound call directly or from a call center/contact center, the Outlook CTI will provide some functionality to your email client.