Do this and more with Nextiva + Lotus Notes.

Hop into your call with Screen Pop

An incoming call pops right onto your screen. One click brings up the customer's record in Lotus Notes. If you recognize the customer, but not the phone number, you can associate it to an existing record. Make all this happen before you even pick up the phone.

Quickly find and call contacts

Use your instance of Lotus Notes as an address book. Search for contacts and phone numbers easily. Find a customer, call them, and open their contact record all at the same time. Also use call history to bring up records or place followup calls.


Integration details

Software integration

Download a desktop application to manage your integration.


Requirements

Supported versions

IBM Lotus Notes v7-8.5

System requirements

  • Requires Nextiva Professional or Enterprise licenses.

  • Software integration requires a Windows® computer.

  • Requires default Lotus Notes configuration.


FAQs: Lotus Notes phone integration

What is the Lotus Notes integration?

The Lotus Notes integration is a Computer Telephony Integration (CTI). It leverages your cloud phone system to provide additional functionality within Lotus Notes, utilizing phone features like call recording and call logging as activities.

How can I sign up for the Lotus Notes integration?

Just mention it to your account executive or client success manager. They'll be happy to include the Lotus Notes VoIP integration with your office phone system account.

Does the Lotus Notes integration cost anything?

The Lotus Notes phone integration will come on request with certain packages at no additional charge depending on volume, but will be available à la carte to all Nextiva cloud PBX customers at an additional charge. It's not available out of the box.

Can I click to call within Lotus Notes?

Yes, the Lotus Notes phone integration will ring your desk phone, softphone, or mobile app after you click a phone number in your Lotus Notes instance. Answering your phone will place the call to the phone number selected.

Does the Lotus Notes integration work on all devices?

The Lotus Notes integration can be completed with a desktop application, but works with calls taken from your desk phone, softphone, or mobile app.

Does the Lotus Notes integration work on all calls?

Whether you use Click to Call or your call history to place outbound calls, take an inbound call directly or from a call center/contact center, the Lotus Notes CTI will provide some functionality to your desktop workflow application.