Do this and more with Nextiva + Lotus Notes.
Hop into your call with Screen Pop
An incoming call pops right onto your screen. One click brings up the customer's record in Lotus Notes. If you recognize the customer, but not the phone number, you can associate it to an existing record. Make all this happen before you even pick up the phone.
Quickly find and call contacts
Use your instance of Lotus Notes as an address book. Search for contacts and phone numbers easily. Find a customer, call them, and open their contact record all at the same time. Also use call history to bring up records or place followup calls.
Add the #1 rated business phone service.
Download a desktop application to manage your integration.
IBM Lotus Notes v7-8.5
Requires Nextiva Professional or Enterprise licenses.
Software integration requires a Windows® computer.
Requires default Lotus Notes configuration.
FAQs: Lotus Notes phone integration
The Lotus Notes integration is a Computer Telephony Integration (CTI). It leverages your cloud phone system to provide additional functionality within Lotus Notes, utilizing phone features like call recording and call logging as activities.
Just mention it to your account executive or client success manager. They'll be happy to include the Lotus Notes VoIP integration with your office phone system account.
The Lotus Notes phone integration will come on request with certain packages at no additional charge depending on volume, but will be available à la carte to all Nextiva cloud PBX customers at an additional charge. It's not available out of the box.
Yes, the Lotus Notes phone integration will ring your desk phone, softphone, or mobile app after you click a phone number in your Lotus Notes instance. Answering your phone will place the call to the phone number selected.
The Lotus Notes integration can be completed with a desktop application, but works with calls taken from your desk phone, softphone, or mobile app.
Whether you use Click to Call or your call history to place outbound calls, take an inbound call directly or from a call center/contact center, the Lotus Notes CTI will provide some functionality to your desktop workflow application.