Do this and more with Nextiva + Act!

Hop into your call with Screen Pop

Incoming calls pop right onto your screen. Bring up the caller’s record in Act!, or any other notes tab with one click. The default tab for the popup is customizable.

Quickly find and call contacts

Act! becomes an address book that lets you search for contacts and phone numbers easily. Find a customer, call them, and open their contact record all at the same time.


Integration details

Software integration

Download a desktop application to manage your integration.


Requirements

Supported versions

SAGE Act! 2008-2009

SAGE Act! 2010-2012

SAGE Act! 2013

Swiftpage Act! Premium Cloud

Swiftpage Act! Premium v16-19

Swiftpage Act! Professional v16-v19

System requirements

  • Requires a Nextiva Professional or Enterprise license.

  • Software integration requires a Windows® computer.

  • There are known issues with Act! Premium v20 and v21. It is recommended that you update to v22.


FAQs: Nextiva Act! integration

What is the Act! phone integration?

The Act! phone integration is a Computer Telephony Integration (CTI). It leverages your cloud phone system to provide additional functionality within Act!, enabling phone features like call recording and call logging as activities.

How can I sign up for the Nextiva Act! integration?

Just mention it to your account executive or client success manager. They'll be happy to include the Act! VoIP integration in your virtual phone system account.

Does the Nextiva Act! integration cost anything?

The Act! phone integration will come on request with certain packages at no additional charge depending on volume, but will be available à la carte to all Nextiva cloud PBX customers at an additional charge. It's not available out of the box.

Can I click to call within Act!?

Yes, the Act! phone integration will ring your desk phone, softphone, or mobile app after you click a phone number in your Act! instance. Answering your phone will place the call to the phone number selected.

Does the Nextiva Act! integration work on all devices?

The Act! integration can be completed with a desktop application, but works with calls taken from your desk phone, softphone, or mobile app.

Does the Nextiva Act! integration work on all calls?

Whether you use Click to Call or your call history to place outbound calls, take an inbound call directly or from a call center/contact center, the Act! CTI will provide some functionality to your CRM system.