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What is a VoIP Switchboard?

A VoIP switchboard is used to describe a PBX in VoIP telephony. It can also be used to describe a program by which a receptionist is able to quickly and easily direct calls. By its very nature, VoIP doesn’t require a switchboard.

All switching happens at the carrier or service provider level. When it comes to trunking however, an IP PBX can be described as a VoIP switchboard.

This hardware or software manages call connections, the same way a switchboard would.

Some service providers offer a dashboard that a user can launch from their account. This dashboard provides visuals on incoming calls. It can quickly route calls to other users. It lets a busy receptionist perform the functions that a switchboard operator would.

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