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Product Unified communications and CX solution. AI employee for customer conversations. Omnichannel customer experience platform. Phone service for any size business.

AI Capabilities Works tasks start to finish. Real-time agent guidance. Handle incoming calls 24/7.

Channels Phone calls and texting. Interact with website visitors. Help customers on every channel. Unified customer inbox. Manage all social channels. Instant virtual meetings.

Advanced Apps and integrations. Insights and dashboards. Scale your contact center. End-to-end customer engagement.

Industries Streamline patient operations. Deliver secure, reliable service. Close deals faster. Increase sales and loyalty. Drive service revenue. Win more clients.

Resolve claims faster. Keep deliveries on track. Fill more tables. Inspire more giving. Engage every student. Serve your community.

Solutions Solutions for growing businesses. Scale with advanced capabilities. Join our partner network.

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Call features

What is Regular Call Routing?

Regular routing is a call distribution process where calls are routed to specified agents in the specified order every time. Ring A, then B, then C. If A is busy, ring B, then C.

ABCD, ABCD, ABCD. Regular routing is used in hierarchical situations. Whenever A is not busy, they should receive the next call, even if C or D have not yet received a call.

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