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What is Regular Call Routing?

Regular routing is a call distribution process where calls are routed to specified agents in the specified order every time. Ring A, then B, then C. If A is busy, ring B, then C.

ABCD, ABCD, ABCD. Regular routing is used in hierarchical situations. Whenever A is not busy, they should receive the next call, even if C or D have not yet received a call.

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