What Does “Number Not Eligible to Port” Mean?

Question

Accepted Answer

Number not eligible to port/rejection is the denial of a port request issued by the losing provider or carrier. There are specific reasons to reject a port allowed by the FCC.

Here is a list of some of some common rejection reasons:

Incorrect service address
Non-authorized signer
Open orders on your account
Incorrect billing telephone number
Outstanding balances or contract terms

When in doubt, request a Customer Service Record (CSR) from your current provider.

Agent Tooling

AI Use Cases

Analytics

Architecture

Intelligent Routing

Journey Orchestration

Outbound Dialing

Platform

WEM Aspect

Versatile platforms powering your business with innovation and efficiency.

See more

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

What Does “Number Not Eligible to Port” Mean?

See why 100,000 companies trust Nextiva for VoIP service.

I'm a big fan of companies like Nextiva.

Trusted by millions of users daily

4.6/5

4.8/5

I’m a big fan of Nextiva

Get a (free) live demo

Download the NextivaONE app.

Desktop

Mobile

Trusted by millions
of users daily