Robust Features

Versatile platforms powering your business with innovation and efficiency.

The Nextiva platforms give you everything you need in one place to centralize all of your conversations and grow your business faster.

Nextiva Platform Library

73 platform capabilities

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.

Visit the blog →

And for any size business.

Navigate by company size

Grow

Small Business

Crafting success stories for entrepreneurs and small business endeavors.

Scale

Enterprise

Tailored solutions for mid-size and enterprise-level business success.

The leaders in

Deliver end-to-end personalized experiences at scale

What is a Call Queue?

A queue is one line of callers who are waiting for an agent to receive the call. A call can only be in one queue at a time. Agents may receive calls from any number of queues simultaneously.

Queues are designed for call center or contact center activities. They may include supplemental features that allow agents or supervisors to monitor how many people are in the queue or affect the order.

Hate filling out forms?
Just talk to a real human.

Call (800) 799-0600

Chat now

"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

Eric Siu, CEO
Single Grain

We'd like to know you better so we can serve you better.

We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.

First name

Last name

Email address

Phone

Company

Number of employees

We're committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy

Comments

Your personalized demo. What to expect:

Expect specifics. Tailored exactly to your business (we do our research).
Expect experts. Our product team will personally answer your questions.
Expect quickness. Personalized, specific, clear, and to the point - you’re busy!

Hate filling out forms?
Talk to us.

Call (800) 799-0600

Gartner. Leader: Peer Insights Voice of the Customer

Get started with this form

Request a demo

Fill in your info and we'll come prepared - spoiler, we do our research.

First name

Last name

Email address

Phone

Company

Number of employees

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Nextiva's Privacy Policy.

Comments

Use fewer apps, get more done.

Agent Tooling

AI Use Cases

Analytics

Architecture

Intelligent Routing

Journey Orchestration

Outbound Dialing

Platform

WEM Aspect

Versatile platforms powering your business with innovation and efficiency.

See more

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

Engagement Channels

Customer Experience

AI Capabilities

Automation & Productivity

Engagement Channels

Customer Experience

AI Capabilities

Automation & Productivity

Engagement Channels

Customer Experience

AI Capabilities

Automation & Productivity

What is a Call Queue?

"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

We'd like to know you better so we can serve you better.

Your personalized demo. What to expect:

Request a demo

Download the NextivaONE app.

Desktop

Mobile