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What is a Call Queue?

A queue is one line of callers who are waiting for an agent to receive the call. A call can only be in one queue at a time. Agents may receive calls from any number of queues simultaneously.

Queues are designed for call center or contact center activities. They may include supplemental features that allow agents or supervisors to monitor how many people are in the queue or affect the order.

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For every industry, there’s a Nextiva solution

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Deliver end-to-end personalized experiences at scale

What is a Call Queue?

See why 100,000 companies trust Nextiva for VoIP service.

I'm a big fan of companies like Nextiva.

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I’m a big fan of Nextiva

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