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Read BlogA queue is one line of callers who are waiting for an agent to receive the call. A call can only be in one queue at a time. Agents may receive calls from any number of queues simultaneously.
Queues are designed for call center or contact center activities. They may include supplemental features that allow agents or supervisors to monitor how many people are in the queue or affect the order.
Steve Wozniak
Co-Founder of Apple
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