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Read BlogA call path is one call that can be handled on a hosted service. In many services, this equals the number of users/extensions/lines of service. In some offerings, they may be separated.
In an example of this case, a customer can make 1000 extensions to provide employees. But they are only able to manage up to 300 phone calls at a time.
They don’t expect to ever have to field more than 300 calls at the same time. The extra extensions may be for better reporting on who takes calls.
Steve Wozniak
Co-Founder of Apple
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