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What is a Call Path?

A call path is one call that can be handled on a hosted service. In many services, this equals the number of users/extensions/lines of service. In some offerings, they may be separated.

In an example of this case, a customer can make 1000 extensions to provide employees. But they are only able to manage up to 300 phone calls at a time.

They don’t expect to ever have to field more than 300 calls at the same time. The extra extensions may be for better reporting on who takes calls.

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