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73 platform capabilities

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And for any size business.

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Small Business

Crafting success stories for entrepreneurs and small business endeavors.

Scale

Enterprise

Tailored solutions for mid-size and enterprise-level business success.

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Deliver end-to-end personalized experiences at scale

Nextiva vFAX

Online faxing, simplified.

Send and receive secure, electronic faxes from anywhere on any device. You're finally free from the fax machine.

Talk with an expert Log into vFAX portal Log into vFAX billing portal

Affordable for any business.

Online fax pricing

Digital

$20 $25

$25 Save 20%

Get a Demo

For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Digital features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk

Core

$30 $35

$35 Save 40%

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For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Core features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Inbound & Outbound Voice
Send and receive SMS text messages from your business phone number using the desktop and mobile app.

Business SMS
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Video meetings
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Screenshare & file share
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

Call routing and queueing

Engage

$40 $50

$50 Save 44%

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For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

Everything in Core, plus:

Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

Advanced IVR
Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free number and minutes
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

Advanced reporting
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.

Core integrations
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

Website chatbot

Power Suite

$60 $75

$75 Save 44%

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For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Everything in Engage, plus:

Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

Inbound call center
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.

Intelligent Virtual Assistant
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

Intelligent skills routing
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.

Unified team interface
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

Supervisor dashboard

Online faxing built for how you work.

Whether you're going full digital or you plan to continue using your fax machine, we'll help simplify the entire faxing process. We make faxing more secure, more convenient, and easily managed.

World-class security.

Every fax you send or receive uses 256-bit SSL encryption to keep your sensitive information secure. There's no paper to lose and everything is delivered directly to your inbox.

Easily managed.

All of your faxes are managed in one place, so it's easy to keep up with everything. Use a secure portal accessed through any authorized browser enabled device. You'll never lose a fax again.

Keep your current number.

The transition to Nextiva vFAX is seamless. You'll keep all of your current information and your fax service will never be disrupted during the process.

Use any device.

Use your existing PC, tablet, fax machine or mobile device to send and receive faxes. We don't make you buy any new expensive equipment.

Talk with an expert

Get faxes directly to your inbox.

Get all of your faxes securely delivered to your inbox of choice. Know exactly when a fax arrives with text alerts for new faxes. No sensitive papers to lose and no security risks. See our fax to email hardware to get your business securely delivering faxes online.

Deploy, route, and scale.

Make sure faxes get where you want them with our intuitive routing tools. Add more lines instantly with no infrastructure adjustments. Scale up within minutes if your fax volume grows.

We make it easy to switch.

Use an easily searchable online support library with video tutorials to ensure your team is 100% successful with vFAX. If you've got more questions, you can count on our support team.

Looking for HIPAA-compliant fax? We've got that, too. Give us a call at 800-799-0600, and we'll talk you through setup.

Talk to an expert vFax Screenshot

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Use fewer apps, get more done.

Agent Tooling

AI Use Cases

Analytics

Architecture

Intelligent Routing

Journey Orchestration

Outbound Dialing

Platform

WEM Aspect

Versatile platforms powering your business with innovation and efficiency.

See more

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

Nextiva vFAX

Online faxing, simplified.

Affordable for any business.

Online fax pricing

Digital

For startups

Core

For small teams

Engage

For growing teams

Power Suite

For sales & service teams

Online faxing built for how you work.

World-class security.

Easily managed.

Keep your current number.

Use any device.

Get faxes directly to your inbox.

Deploy, route, and scale.

We make it easy to switch.

Looking for HIPAA-compliant fax? We've got that, too. Give us a call at 800-799-0600, and we'll talk you through setup.

The most trusted and successful brands use Nextiva.

I'm a big fan of companies like Nextiva.

You might also like these pages

"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

We'd like to know you better so we can serve you better.

Your personalized demo. What to expect:

Request a demo

Download the NextivaONE app.

Desktop

Mobile