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Nextiva vFAX: FAQs

Can I use my regular fax machine or do I need to scan my documents?

Whichever you prefer! With our fax bridge, that is built exclusively for us, you can use your fax machine flawlessly with your Virtual fax service or you can send them electronically.


Am I charged usage for inbound faxes, outbound faxes, or both?

Your “pool” of pages are used for both inbound and outbound faxing.


How does it work?

You have a custom on-line portal form which you control everything. You can opt to send and receive faxes from this portal, or you can simply use your e-mail by typing in the target fax number@nextivafax.com and hit send. It’s that easy!


Can I opt to have my documents arrive in different formats?

Yes, you can choose from multiple formats including PDF and tif.


Can I add extra log-ins for one vFAX?

Unfortunately, no. For each vFAX, one log-in is assigned and one unique e-mail address is used. Of course you may have multiple e-mail addresses set to receive notifications of sent and received faxes.


Can I share a fax number?

For each account, up to 5 additional users may receive fax notifications. Only one person per account can send faxes.

Updated on December 16, 2016

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