Nextiva vFAX: FAQs

How does it work?

You have an online portal where you can easily manage your Nextiva vFAX account. You can opt to send and receive faxes from this portal, or you can simply use your email or fax machine.


Is Nextiva vFAX HIPAA compliant?

Nextiva vFAX is not HIPAA compliant, however our web portal is protected with 256 bit SSL encryption and our service does have triple redundancy.


How long are faxes stored?

The Nextiva vFAX web portal is designed to keep faxes for up to 6 months.  All faxes are purged from the system after they expire.


Can I fax international?

At this time, Nextiva vFAX does not support international faxing.


How many faxes can I send at once? 

You can send up to 6 faxes at once, but you must wait for these faxes to complete before sending any additional faxes. Anything more than that can be considered fax broadcasting or fax blasting, which we do not support.


How many attachments can I send per fax? 

Up to 10 attachments per fax. However, the maximum file size collectively is 5MB per fax.


Can I access the vFAX portal from mobile device?

Absolutely! You can access the vFAX portal from any device that has access to the internet.


Can I add extra logins for one vFAX?

For each vFAX, one login is assigned and one unique email address is used for sending faxes. However, you may add up to five additional email addresses to receive notifications of sent and received faxes.


Can I share a fax number?

Absolutely!  Multiple people can be logged into the vFAX portal at once. You can also add up to five additional email addresses to receive notifications of sent and received faxes.  However, only one email per user can send faxes.


Am I charged usage for inbound faxes, outbound faxes, or both?

Your “pool” of pages are used for both inbound and outbound faxing. Failed faxes do not count toward your usage and any faxes sent or received after you have exceeded your pool of pages is .03 cents per page. 


Can I use my regular fax machine or do I need to scan my documents?

Whichever you prefer! With our Fax Bridge that is built exclusively for Nextiva, you can use your fax machine flawlessly or you can send/receive faxes electronically. 


Can I opt to have my documents arrive in different formats?

You bet! You can choose from PDF and TIFF.


Can I send a custom cover page?

If you would like to send a custom cover page, please disable the default cover page under Settings and attach your custom cover page when sending faxes. For more information on how to access your vFAX settings, please click HERE.


Can I cancel a fax in progress?

At this time, a fax cannot be cancelled once it has been sent.


Can I block fax numbers?

At this time, we cannot block fax numbers. However, we can always provide you with a new fax number.

Updated on May 17, 2019

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