Simple, Transparent Pricing
Deliver amazing experiences with the #1 platform for experience
management across all customer interaction channels.
For small teams
Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
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Core features:
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Inbound & Outbound VoiceConnect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
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Business SMS
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
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Video meetings
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.
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Screenshare & file share
Get on the same page by sharing your screen during a video call or exchanging key files.
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Call routing
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
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Team chat & collaboration
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Mobile app
For growing teams
Equip your sales and service teams to deliver fast, personalized experiences at scale with automation, advanced service tools, multi-site management, customizable workflows, intelligent routing, and real-time performance insights.
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Everything in Core, plus:
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Customer-to-team SMS Messaging
Enable customers to reach your entire team via a shared SMS inbox, allowing multiple team members to access messages, respond promptly, and deliver faster resolutions.
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Toll-free number & minutes
Give your business a professional edge by offering a universal, non-local, toll-free number.
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Advanced reporting
Move your business forward with insight gained from data found within your voice analytics.
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Inbound sales and service call center*
Manage high-volume inbound calls and use touch tone prompts to route calls to best-fit agents.
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Web chat: Live & bot
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.
For sales & service teams
Deliver inbound and outbound service across two essential channels—voice and web chat—with built-in journey orchestration, automations, intelligent routing, and unified customer context. Everything you need to create a seamless, scalable customer experience.
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Power Suite CX features:
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Voice & web chatProvide consistent support across voice and web chat channels. Use web chatbots to collect key information upfront and offer 24/7 self-service, with the option to transfer to a live agent when needed.
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Blended inbound & outbound calling
Let agents handle both incoming and outgoing calls in a single interface—maximizing productivity and reducing idle time.
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AI transcription & summarization
Automatically capture the content of voice conversations in real time and create post-call summaries.
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Customizable intelligent and skills-based routing
Improve first-call resolution by routing callers to best-fit agents equipped to handle interactions specific to area of expertise, language, or demographic.
Compare plan features
Power Suite CX
Connect with customers across voice, chat, SMS, email, social, messaging, and webforms—all in one seamless, integrated experience.
Seamlessly manage and route incoming customer calls to the right agent for fast, effective support.
Enable agents to easily place calls for sales, follow-ups, or proactive outreach—right from their unified workspace.
Let agents handle both incoming and outgoing calls in a single interface—maximizing productivity and reducing idle time.
Automate your workflows by connecting your go-to tools and building smart, seamless processes across systems.
Track performance instantly with customizable dashboards for agents and supervisors—so you can monitor key metrics as they happen.
Agents and supervisors can connect instantly via internal chat no need to leave the platform.
Create automated processes with a drag-and-drop workflow engine
Send callers to the best-fit agent based on skills, language, or expertise—helping resolve issues faster on the first try.
Keep an encrypted record of voice conversations
Keep every interaction connected with stitched conversations that follow the customer across channels—voice, chat, SMS, and more—so agents always have the full context, no matter where the conversation started.
Maintain a complete view of each customer by syncing with your favorite CRM—or use Nextiva’s built-in contact database to store details, track interaction history, and power personalized service.
Let customers request a call from an agent directly in the chat window—no waiting on hold. Boosts convenience, reduces abandonment, and transitions smoothly from chat to voice.
Offer callers the option to keep their place in line without waiting on hold. ACD automatically calls them back when an agent is available—improving CX and reducing queue frustration.
Geo-redundant disaster recovery ensures your contact center is up and running despite regional outages or disasters.
Automatically capture the content of voice conversations in real time and create post-call summaries.
CX Channels
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Uplevel service and convert searchers into buyers by interacting with website visitors in real-time using live chat. Use automated prompts to collect helpful info upfront then switch to a live-agent experience.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Ensure timely, relevant responses to emails by routing incoming emails to a single, group inbox. Assign and prioritize work with automatic ticketing.
Grow and protect your brand on key review sites and social platforms including Facebook,
Instagram, X (Formerly Twitter), TikTok, LinkedIn, YouTube, and your Google Business profile.
Send faxes using the Nextiva vFAX Portal, using an email address of your choosing, or send faxes via a traditional fax machine and the purchase of the Nextiva Fax Bridge device.
Customer Experience
Give your business a professional edge by offering a universal, non-local, toll-free number.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Efficiently manage sales and service requests by routing incoming texts to a designated team using Message Pro.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, and record for future reference.
AI and Workflow Automation
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Route callers to best-fit agents based on demographics, language, affinity, hard skills, etc.
Listen to your voicemails or read transcriptions within the Nextiva app on your desktop or mobile.
Manage high-volume inbound calls and use touch tone prompts to route calls to best-fit agents.
User Access
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Call, text, team chat, video meet, and manage contacts from the Nextiva App on your desktop computer. Calls, texts, and contacts sync across desktop and mobile.
Call, text, team chat, and manage contacts from the Nextiva App on your personal mobile phone. Calls, texts, and contacts sync across desktop and mobile.
Get access to dual systems to manage both the voice and digital customer experience.
Service and Support
Enjoy assistance from our team day and night via phone, webchat, and email.
Our Service Delivery team works with you through discovery, deployment, training, and adoption.
Security and Reliability
Productivity
Call and video meet without usage limitations for number of minutes or meeting duration.
Collaborate with a group using voice or video meeting capabilities.
Save your crucial conversations by selecting “record” during a voice call.
Save your crucial conversations by selecting “record” during a video meeting.
Real-time message your team in dedicated group chat rooms.
Keep track of customer names, numbers, emails, and key notes in a built-in contact management system.
Make more informed decisions by monitoring critical call metrics in a single location.
Move your business forward with insight gained from day-to-day operations.
Make informed decisions by identifing and analyzing call trends using historical and real-time data with voice analytics. Spark positive competition with wallboards and gamification, gauge training efforts with scorecards, and send regular reporting to key stakeholders.
Integrations
Get access to your calendar and contacts within the Nextiva app by integrating your Microsoft 365 and Google accounts.
Integrate with existing Single Sign On software, such as Okta.
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.
Sync your key data, systems, and workflows by connecting Nextiva to your existing software tools.
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
Stay on top of your ecommerce reviews by automatically routing and responding from a single inbox.
Maintain control of your brand by routing and responding to app store reviews from a single place.
Eligibility for annual Small Business pricing: new small business customers with 1-100 employees signing a paid 12-month or longer minimum term agreement.
*Features may involve extra setup, licensing, or usage fees.
* Website Disclaimer: Live Chat & Chatbot are paid features that require a qualifying plan or addon for use and are subject to Nextiva’s Terms and Conditions. By enabling these features, you understand and agree that if you do not have a qualifying plan, you will incur additional charges and/or fees.