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Nextiva Unified-CXM brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.

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Nextiva Platform Library

73 platform capabilities

Become a customer experience pro with Nextiva

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Experience the power of Nextiva’s unified platform

Explore our on-demand demos to learn how you can create amazing customer experiences, grow revenue, and turn customers into evangelists.

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See what Nextiva can do for your CX.

Discover the features & capabilities your agents, supervisors, and customers are sure to adore.

Enhance Agent Efficiency: A Day in the Life of a Customer Service Rep

Watch Emily, a customer service rep, effortlessly assist from a single interface, delivering personalized support to ensure every customer has a 5-star experience.

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Supercharge Contact Center Performance: A Day in the Life of a Supervisor

See how Alex expertly supports his agents, ensuring they meet key performance goals while delivering exceptional customer satisfaction in every interaction.

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Simplify Business Communication Between Customers & Teams

Transform your workplace collaboration by unifying phone, video, chat, and SMS in one central hub – empowering your team to stay connected from anywhere.

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Streamline Your Social Media Management With Ease

Discover how you can simplify social media and reputation management, enabling your team to handle customer interactions across all channels from a single interface.

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Deliver Amazing Customer Experiences with Nextiva’s Omnichannel Platform

This demo shows how Nextiva’s omnichannel platform allows businesses to deliver fast and consistent service across multiple channels, including voice, SMS, chat, social media, and more.

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Transform Patient Care with Nextiva’s AI-Powered Platform

See how healthcare teams use Nextiva to automate routine tasks, integrate with EHR systems, and deliver faster, more personalized patient experiences across every channel.

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Boost Service Efficiency with Nextiva AI

Discover how Nextiva AI streamlines workflows, reduces handle times, and empowers agents with real-time insights to help you deliver faster, smarter, and more personalized customer experiences.

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Increase Revenue & Deliver Faster Support With Live Chat

See how easy it is to configure chat on your website in just 30 seconds, then customize the experience with our intuitive, no-code chatbot builder.

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Unlock Seamless Communication With Nextiva Unibox

Discover how Nextiva Unibox unifies all your digital channels into a single, streamlined inbox, making it easy to manage conversations and stay connected.

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Gain Actionable Insights Across  All Digital Channels

Explore how the Summary Dashboard provides real-time analytics, sentiment tracking, and essential insights across all your connected digital channels.

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NCX: Watching Competitors Interactive Demo

See how easy it is to compare brand performance, spot trends, and gain real-time insights—all in one powerful dashboard.

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Proven category leader

Dive beyond the demo.

Want the secret sauce for better workflows, productivity, and CX?
Our 1-minute videos share quick tips to help you succeed.

Nail Intelligent Routing (Skills, AI, Situation-Based)

Scale Your Knowledge Base With Generative AI

Mastering Bot-to-Agent Journeys

“With the support of Nextiva, Ontrak is achieving industry leading first-call resolutions.”

Brianna Brennan

Chief Innovation Officer

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