Architecture
Intelligent Routing
Journey Orchestration

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Nextiva Unified-CXM brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.
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							 AI-Powered Contact Center
						
					
					
					AI-Powered Contact Center										
										
												
											
									
			 
						
					
											
							 AI Voice & Digital Bots
						
					
					
					AI Voice & Digital Bots										
										
												
											
									
			 
						
					
											
							 Customer Journey Orchestration
						
					
					
					Customer Journey Orchestration										
										
												
											
									
			 
						
					
											
							 Intelligent Virtual Assistant
						
					
					
					Intelligent Virtual Assistant										
										
												
											
									
			 
						
					
											
							 Secure Payment Assist
						
					
					
					Secure Payment Assist										
										
												
											
									
			 
						
					
											
							 Intelligent & Skills-Based Routing
						
					
					
					Intelligent & Skills-Based Routing										
										
												
											
									
			 
						
					
											
							 Progressive, Predictive Outbound Dialing
						
					
					
					Progressive, Predictive Outbound Dialing										
										
												
											
									
			 
						
					
											
							 List and campaign management
						
					
					
					List and campaign management										
										
												
											
									
			 
						
					
											
							 Conversational Commerce
						
					
					
					Conversational Commerce										
										
												
											
									
			 
						
					
											
							 Unified History and Native Contact Management
						
					
					
					Unified History and Native Contact Management										
										
												
											
									
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