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Mastering UCaaS and CCaaS

Upgrade your CX to supercharge agent output

With advancements in AI and rising customer expectations, integrating UCaaS and CCaaS is key to delivering better experiences.

This e-book will show you how to:

Stay competitive through CX tools and real-time insights

Lower response times and heighten agent productivity

Integrate automation, artificial intelligence, and smart analytics

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The metrics matter

74%

of consumers prefer a callback option instead of waiting on hold for a customer service rep.

56%

on average, businesses that integrate UCaaS and CCaaS see a 56% lift in customer service ratings.

79%

of businesses consider automation necessary in their customer experience strategy.

“Customer service is an art and a science. This e-book masterfully lays out the limitations of many communication tools and outlines the best ways to level up your customer experience.”

Micah Solomon
Bestselling author and customer service expert

“Technology is no longer an excuse for poor CX. This guide offers a unique data-backed perspective on how to scale your customer experience using cloud communication platforms.”

Reuben Yonatan
CEO

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Top-performing companies use these strategies to achieve their CX goals.

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Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

Mastering UCaaS and CCaaS

The metrics matter

Top-performing companies use these strategies to achieve their CX goals.

"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

We'd like to know you better so we can serve you better.

Your personalized demo. What to expect:

Request a demo

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