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Product Unified communications and CX solution. AI employee for customer conversations. Omnichannel customer experience platform. Phone service for any size business.

AI Capabilities Works tasks start to finish. Real-time agent guidance. Handle incoming calls 24/7.

Channels Phone calls and texting. Interact with website visitors. Help customers on every channel. Unified customer inbox. Manage all social channels. Instant virtual meetings.

Advanced Apps and integrations. Insights and dashboards. Scale your contact center. End-to-end customer engagement.

Industries Streamline patient operations. Deliver secure, reliable service. Close deals faster. Increase sales and loyalty. Drive service revenue. Win more clients.

Resolve claims faster. Keep deliveries on track. Fill more tables. Inspire more giving. Engage every student. Serve your community.

Solutions Solutions for growing businesses. Scale with advanced capabilities. Join our partner network.

Company Meet our executive team. Our board members. Join our team. Security and compliance. We're here to help.

Helpful Assets Get Nextiva on any device. Your business toolkit. Practical advice. Real results. See Nextiva in action. Service that keeps you moving.

Highlights & Insights See how customers succeed. Latest company updates. Recognition and accolades. Our commitment to customers. Webinars and conferences.

Docs, guides, and answers Talk to our team live. 800-285-7995

Sales 800-799-0600 Support 800-285-7995 Get a Demo

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Call features

What is Ringback?

A ringback is an audio file that plays in place of ringing. It only persists while the phone is ringing but remains unanswered. Ringback tones of popular songs were common in the early 2000s with the rise of cell phones.

Because any audio file played in place of ringing will be interrupted when the phone is answered, it’s not a good location for ads or targeted messaging.

See why 100,000 companies trust Nextiva for VoIP service.

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