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Referral terms and conditions

Referral Program Rules: Only qualified referral leads will be considered for the Nextiva referral program. A qualified referral lead is a new contact in a decision-making role at an organization that is not already a Nextiva Customer or an existing Nextiva prospect, and who is interested in using certain Nextiva products described below for their business. Your own organization is not considered a qualified referral lead. Provided, however, that if a conflict arises around a referral lead, then Nextiva will make the final determination, in its sole and absolute discretion, on whether such referral is valid under the Referral Program.

Our standard referral program is:

  • $100 per line for Nextiva Business Phone Service Plans*
  • $50 per trunk for Nextiva SIP Trunking (Unmetered)*
  • $50 per trunk for Nextiva SIP Trunking (Metered)*
  • $30 per vFAX account*
  • $20 per Connect account*

In order for you to earn a referral program payment for a qualified referral lead, the following conditions must be met: (a) your referral must sign up for a Nextiva account and be a paid Nextiva customer for at least sixty (60) days; (b) if your referral pays on a month-to-month basis, your referral must have made at least three (3) full, consecutive monthly payments; (c) you must complete a W-9 tax form; and (d) you must complete Nextiva’s payout information form. Both forms will be emailed to you via our secure electronic signature service upon your request. Payment will be forfeited if your fully completed W-9 and payout information forms are not received by Nextiva within ninety (90) days of the initial account sign-up. The referral commission will be issued following the third consecutive full monthly payment received by Nextiva from the qualified referral for month-to-month accounts, or, if the qualified referral pays annually, not less than sixty-one (61) days after your referral pays its annual fee.

Nextiva will pay a referral commission on the services as of the initial account sign up only. For any additional services added to the account at a later date, a referral commission will not be paid to the referral partner. If services are removed from the account during the initial sixty (60) days, the referral commission will be lowered to reflect the current status of the account. If the referral terminates its account for any reason within the first sixty (60) days after account sign-up, you will not be entitled to any referral program payment.

You are responsible for promptly updating Nextiva of any changes to your address, contact information or payout information. Nextiva is not responsible for lost or misdirected payments. Payment of a referral commission will be forfeited if you do not accept or negotiate the payment, or if an electronic payment is unsuccessful and you do not provide corrected payout information, within one hundred and eighty (180) days of the date the payment is initially sent to you.

By submitting a qualified referral lead, you represent and warrant that you have received the express written consent from the referral contact to disclose the referral lead’s name and business contact information to Nextiva and that the referral contact is a business or representative of a business in a decision making role. You acknowledge and agree that Nextiva may inform your qualified referral lead that Nextiva received their contact information from you.

Nextiva is not responsible for: (a) qualified referral leads that are lost, delayed, illegible, misdirected, or incomplete; (b) your inability to submit your qualified referral lead through Nextiva’s website; (c) referral information that was not captured correctly; or (d) any issues associated with hardware, software, telephone, internet, virus contamination, network issues, human error, electronic malfunctions, or any other technical problem. Nextiva does not accept referral leads that are generated by a script, macro, or other automated source. Mechanically reproduced referrals are not eligible. All referral leads will become the sole and exclusive property of Nextiva and will not be returned to you. You may not assign your rights and/or obligations pursuant to these terms and conditions, including any right you have to receive a payment from Nextiva, to any other person or entity without Nextiva’s written approval.

Nextiva has the authority to adjust, amend, change or discontinue any terms described without prior notice. Nextiva reserves the right to determine and modify the criteria, eligibility, amount, timing, and/or frequency of payments and whether and when such payments will be made without prior notice. Nextiva reserves the right in its sole and absolute discretion to decline a referral lead for Nextiva products.

*Up to a maximum of $15,000 per referral

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