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Simplify team communication with the top-rated phone system for small businesses. Save hundreds over landlines.
A powerful phone service with voice, SMS, and video conferencing built in. Take calls on the business communication channels you prefer.
Direct incoming calls like a pro. Route customer support and sales phone calls reliably to the right team members.
Record business calls on your terms. Cloud-based call recording lets you provide feedback to your team for up to six months.
Talk as much as your small business needs. Enjoy unlimited calls across the U.S., Canada, and Puerto Rico using VoIP phones.
Join HD video meetings from your computer and mobile phone. Screen sharing enhances your business communication in real time.
Skip dialing into your voicemail. Smart voicemail transcripts let you see a caller's voicemail message and reply over SMS.
Our business VoIP phone solution solves inbound call management. Route callers using any criteria your small business needs.
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
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Digital features:
Turn prospects and visitors into customers and provide customer service on your website by engaging in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.
Support and sell using social messaging capabilities including Facebook Messenger, Instagram DM, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Everything in Digital, plus:
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.
Get on the same page by sharing your screen during a video call or exchanging key files.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels including chatbot and an inbound call center. Add Nextiva voice service to your MS Teams and gather insights via advanced reporting.
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Everything in Core, plus:
Manage high-volume inbound calls and use voice prompts to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your voice analytics.
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including advanced routing with an interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
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Everything in Engage, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connecting agents and supervisors in a single interface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.
Add business phone numbers as you grow your team. Nextiva add-ons offer enhanced productivity and built-in customer support tools.
Manage your small business phone system with confidence. Get Amazing Service® from real pros, not bots. Call, web chat, or submit a ticket 24/7/365.
Free your business from the limits of traditional phone lines.
Our award-winning business phone services work over any internet connection, unlike traditional landlines. Team members can take calls on their mobile phones and desk phones. Easy setup — no IT staff needed.
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Connect your VoIP phone system with popular business applications:
Microsoft Outlook, Google Workspace, Salesforce, Microsoft Teams, and many more.
The answer is clear: Nextiva provides the best overall value for business owners. We guide you through every aspect of your phone system for your company. Our 99.999% uptime has you covered around the clock. If you ever have a question, our customer support is ready to help you 24/7. Plus, you'll save up to 60% over analog phone service.
24/7 support from real people. Browse our help center to learn more about small business VoIP. Or call, chat, or submit a ticket.
We provide outstanding network uptime and security. Eight highly redundant points of presence power our VoIP service.
Worried about choppy audio? Our VoIP phone system provides voice calls in crystal-clear HD quality. It just works.
Choose any local number or toll-free number and download our mobile and desktop apps. Team members place calls right away.
Don’t just take our word for it.
All your business communications solutions in one place — phone, video, chat, contact management, and team collaboration. It doesn't get easier than Nextiva.
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Unlike some business phone services, there’s practically no technical setup you have to do to configure Nextiva. Out of the box, it works — and if you have a mobile device or computer (bet you do!), just sign in with your username and password to begin calling.
Business owners choose Nextiva because it’s so easy to use Voice over Internet Protocol (VoIP) service:
We've tested everything and hand-picked a catalog of high-quality desk phones and hardware.
Our basic small business VoIP plan starts at $18.95 per month. It has all the features a growing business needs — business text messaging, local and toll-free numbers, voicemail transcription, 99.999% uptime, and more.
Yes, it's easy to transfer phone numbers to Nextiva through a process known as porting. Porting lets you assign your number to a VoIP service provider like Nextiva.
You can transfer any number you use, including:
Nextiva handles everything related to moving your phone numbers over. Our porting team will inform you of the port-in date. From there, you can begin placing and receiving unlimited calls through Nextiva's cloud phone system.
Transferring business phone numbers will take approximately 2–4 weeks, depending on the previous carrier. In the meantime, you can use temporary phone numbers.
Watch this short video to see how to transfer your phone numbers to Nextiva:
The short answer is business phone services are very reliable, so long as you don’t have a power outage.
You might also want to consider other factors like:
Many businesses prefer to use a toll-free phone number instead of a local number to handle inbound phone calls.
Most business phone service providers (Nextiva included) offer different types of phone numbers:
The upside of using a toll-free number is that team members can dial out with a shared caller ID on behalf of the company. Incoming calls go through an auto attendant to ensure they reach live agents.
Yes, we do both! Nextiva lets you buy or rent many top-rated VoIP phones and headsets that work perfectly with your phone system.
We offer many VoIP devices to purchase or lease, including desk phones, cordless phones, conference phones, and analog adapters.
The best part is that we pre-configure the devices so that you can use them instantly.
Yes, you can direct calls to your after-hours answering service with Nextiva. Incoming calls are routed by a third-party answering service that enables people to work from home with its audio conferencing and VoIP solutions.
Nextiva supports employees working remotely and in the office as one of the top unified communications solutions. Here are some essential features included with its business phone system:
When you get a small business phone service, you'll want to know a few things about Voice over Internet Protocol (VoIP). You should be keen on exactly what your VoIP service includes.
You’ll also want to be mindful of the advantages of cloud phone systems for small businesses and enterprises.
While they may sound similar, a small business phone system and a business phone service are actually two different but related aspects of business communications. All companies, small and large, need phone service to communicate with customers, vendors, suppliers, and employees. A business phone system provides a business phone number and helps you stay connected with all the right people through unified communication functionality.
Small business phone service comes full of benefits to allow your business to grow. Switching to a cloud-based phone service can save up to 60% of your phone bill. Traditional phone service is vulnerable to outages, while a business phone service has considerably better uptimes and is resistant to risks like bad weather. Call quality and security both maintain integrity in the eyes of your customers.
Nextiva delivers a VoIP phone service solution designed to provide small businesses with the tools they need to manage their voice communications. It includes the ability to scale through fully integrated business communications that allows you to plug in tools to improve customer management and employee productivity.
The best time to switch to business VoIP is before you buy on-premises telephone equipment, or get locked into lengthy maintenance agreements. Why? VoIP can save businesses over 60% versus their local telephone provider — and you get all the advanced calling features the pros have.
Nextiva’s award-winning VoIP phone system uses the internet rather than analog landlines, making setup turnkey and allowing users to seamlessly switch between desk phones or mobile devices to communicate with each other and with customers.
Nextiva provides small businesses with the ability to increase productivity by making everything available all in one tool, from business SMS to chat and from video conferencing to customer experience tools. The top business phone service for small businesses includes:
(800) 983-4289
Get a personalized demo
A demo that matches your business needs
Customized
Tailored exactly to your business (we do our research).
Fully assisted
Our product team will personally answer your questions.
Quick and simple
Personalized, specific, clear, and to the point – you’re busy!
Nextiva has developed a solution for the future: One platform, one workspace, zero friction.
Tomas
Gorny,
Founder and CEO of Nextiva
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
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