Nextiva (www.nextiva.com), a leading business communications company, announced today that it has been named a Customers’ Choice across multiple categories in the 2021 Gartner Peer Insights ‘Voice of the Customer’ (VOC): Unified Communications as a Service, Worldwide report.
Nextiva earned the distinction of Customers’ Choice for Midsize Enterprise and for the Deployment Region of North America. This is a measure of how satisfied existing customers are with the vendor’s product.
The “Customers’ Choice” Category Distinction requires vendors to receive at least 25 reviews and to maintain a 4.5 or above rating. Nextiva ranked 4.6/5.0 overall, with 85% willingness to recommend, 4.7/5.0 on product capabilities, 4.7/5.0 on evaluation and contracting, 4.6/5.0 on integration and deployment, and 4.5/5.0 on service and support.
“We believe Nextiva’s recognition as a Customer’s Choice across multiple categories in the Gartner Peer Insights ‘Voice of the Customer’ report reflects our relentless dedication to the customer experience,” said Tomas Gorny, Nextiva CEO. “At Nextiva, we approach innovation with a customer-centric point of view, working to create the products and features that solve problems that our customers are facing to help them succeed in business. We are thrilled to see that our customers appreciate the everyday efforts of our team, from customer support to product engineering.”
Customer reviews stated that “use of Nextiva’s system is effortless and efficient.” One customer stated, “our favorite thing about Nextiva is how flexible the service is;” while another said, “the phone system itself is great and we've never had a single issue - the reliability and clarity are both top notch;” and “Nextiva has made my job performance more efficient, it has allowed me to be more productive.”
Gartner, Gartner Peer Insights ‘Voice of the Customer’: Unified Communications as a Service, Worldwide, Peer Contributors, 9 April 2021
Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.