Nextiva (www.nextiva.com), an industry-leading cloud-based communications company, announced today that it has been honored with the 2019 North American Customer Value Leadership Award by Frost & Sullivan. The award was given after an analysis of small-to-midsize businesses in the North American UCaaS (Unified Communications as a Service) market. Nextiva stood out because of its dedication to Amazing Service and its innovative products, namely the NextOS business communications platform.
This award falls within Frost & Sullivan’s Best Practices Awards, which are presented yearly to companies that demonstrate outstanding achievement and superior performance in areas including leadership, technological innovation, customer service, and product development. Winners are chosen based on interviews, analysis, and extensive secondary research to identify best practices by industry.
“We are proud to be recognized as the recipient of the 2019 North American Customer Value Leadership Award,” said Tomas Gorny, Nextiva CEO. “This award is a testament to our team’s dedication to Amazing Service. Since the beginning, we set out to elevate standards in the industry, and this goal impacts everything we do.”
Prior to welcoming its first customer in May 2008, Nextiva created a structure for delivering a best-in-class customer journey, and has even trademarked the term Amazing Service. Now in its 11th year in business, the company has been the recipient of many awards due to this signature customer experience. In May 2018, Nextiva launched NextOS to wide acclaim. NextOS is an all-in-one business communication platform unlike any in the industry, including voice, CRM, live chat, analytics, surveys, and more.
"Nextiva presents superior customer service and frictionless customer interaction through a unique internal structure,” said Michael Brandenburg, an industry analyst with Frost & Sullivan. "This level of commitment to client satisfaction fosters strong customer loyalty and ensures strong growth in the future. The company also provides businesses with an integrated suite of communication services leveraging NextOS, its overarching application platform.”