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Close connection with your customers.
360 visibility for your team.
Capture the glory of texting — but scale the reach (and keep the intimacy of one-to-one).
Cross-team visibility for customer conversations.
Easy conversations that close deals.
Simplified manager/staff communication.
Simultaneously manage clients and staff.
Make it easy for clients to work with you.
The whole team, from Admins to Owners can join in the text to ensure nothing gets missed.
Surprise customers with quick, personal service.
Say goodbye to manual hand-offs — any staff on duty can manage requests via text.
Delight customers with premium customer service using texting.
Make the experience seamless for the customer despite staffing shift changes.
Make scheduling and reminders easy on patients and your staff.
Get more patients in the door, reduce no-shows, and provide a personalized, seamless patient experience no matter who’s on shift.
Convert prospects to customers.
Offer a seamless, unified experience that turns prospects into customers.
Both Sales and Service join the SMS conversation to build trust and increase efficiency.
Make it easy for new customers to contact your texting team.
Don’t let leads get away.
Easily manage lead progress, no matter who’s working that day.
Nudge and close them with proactive conversations delivered via text.
Coordinate staff at scale.
Give staff an easy way to contact management.
All managers stay in the know so there are no suprises.
Scale how you source staff.
Send reminders so there’s no last-minute scrambling.
Create efficiency with close communication.
Let multiple staff join in.
Message Pro is a texting platform connecting your business to customers and prospects.
Message Pro enables incoming texts to be routed to an entire assigned team vs. just one person.
Any member of the team may reply to the incoming text.
The customer and everyone on the team have visibility into the whole conversation.
A customer texts your business number
An assigned team within your business gets the message in the Nextiva App
A team member provides quick response using the Nextiva App
Another team member may join in to ask a question
The customer and team can see all the back-and-forth in one unified conversation
Half my day was spent trying to determine when it was sent, to whom, by whom, etc. With Message Pro, the client texts our main number, and now ALL employees in the team can see the message instantly.
From $10/user/mo
From $10/user/mo
Shared SMS inbox for all users
Text from Nextiva app (desktop or mobile app)
Send documents, photos, videos
Use your current local number or add a new one
Incoming calls route through your call flow
Add Message Pro to your existing Nextiva package.
Essential package add on:
$25/user/month
Professional package add on:
$10/user/month
Enterprise package add on:
$10/user/month
Incoming calls are routed to your call flow. Your call flow can route calls based on set days and times, specify where calls get routed, and establish what happens if the call goes unanswered. Before activating Message Pro, you’ll want to verify your call flow is set up in the admin portal.
Each of your team members who’d like access to view and participate in Message Pro text conversations requires a paid license.
With the Essential package, you get unlimited incoming/outgoing texts. The Professional package has a limit of 1,000 texts and the Enterprise package has a limit of 2,000 texts. To get unlimited texts in the Professional and Enterprise package, add the Productivity Plugin ($15/user/month).
With Message Pro, instead of replies to your text going only to you, they are sent to an assigned team of people. Similarly, incoming texts go to a team of people, not just you. All members of the assigned team can view and participate in the conversation along with you. Your customer or prospect gets everything they need from various professionals in your business within one seamless, efficient conversation.
You may use an existing or new local number (not toll-free). Message Pro requires a dedicated number, so if you’d like to add another number to your account, it’s $4.95 per month.
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