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AI Capabilities Works tasks start to finish. Real-time agent guidance. Handle incoming calls 24/7.

Channels Phone calls and texting. Interact with website visitors. Help customers on every channel. Unified customer inbox. Manage all social channels. Instant virtual meetings.

Advanced Apps and integrations. Insights and dashboards. Scale your contact center. End-to-end customer engagement.

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VoIP Network

What is MOS Score?

MOS stands for Mean Opinion Score. MOS is a process by which the quality of a phone call is measured and scored between 1 and 5 — with 5 being the highest quality score.

MOS is a mathematical approach to call quality, and in the past was performed using human assessors seated in a quiet room.

n VoIP, it can be performed algorithmically with various codecs. G7.11u has received a 4.4 maximum score in the MOS scale, which is an “Excellent” rating, and is the baseline for Non-HD quality calls.

See why 100,000 companies trust Nextiva for VoIP service.

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