Get the best business phone service
for less.
Simplify team communication with the top-rated phone system for small
businesses. Save hundreds over landlines.
Advanced phone features included.
A powerful phone service with voice, SMS, and video conferencing built in. Take calls on the business communication channels you prefer.
Top calling features small businesses love.
PHONE SERVICE PRICE PLANS
Your search for small business phone service is now over.
For small teams
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Everything in Digital, plus:
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Competitive monitoringKeep tabs on what competitors are doing across social media, forums, and blogs.
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Messaging apps
Support and sell using social messaging capabilities including Facebook Messenger, Instagram DM, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
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Social media channels
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
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Review Management
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
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Digital Service Helpdesk
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
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Inbound & Outbound Voice
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
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Business SMS
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
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Video meetings
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.
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Screenshare & file share
Get on the same page by sharing your screen during a video call or exchanging key files.
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Call routing
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
For growing teams
Create amazing customer experiences across all channels including chatbot and an inbound call center. Add Nextiva voice service to your MS Teams and gather insights via advanced reporting.
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Everything in Core, plus:
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Call center & queuing*
Manage high-volume inbound calls and use voice prompts to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
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Toll-free number & minutes
Give your business a professional edge by offering a universal, non-local, toll-free number.
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Advanced reporting
Move your business forward with insight gained from data found within your voice analytics.
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MS Teams integration
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.
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Web chat: Live & bot
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.
For sales & service teams
Everything a small business needs to run a successful sales & service organization and operate like a Fortune 500 company — including transcription & summarization, advanced IVR, and intelligent routing.
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Everything in Engage, plus:
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Advanced IVR*
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
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Intelligent routing*
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
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Unified team interface
Increase efficiency and collaboration by connecting agents and supervisors in a single interface.
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Supervisor dashboard
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
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Transcribe & summarize*
Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.
Unified communications for business owners.
Free your business from the limits of traditional phone lines.
Mobile apps
- HD call quality from your mobile device
- Compatible with iOS or Android devices
- Advanced call management in the palm of your hand
- Join video meetings from your cell phone
Conference phones
- Sleek, easy-to-use conference phones
- Extended vocal range and noise reduction
- Optional Wi-Fi and Bluetooth connectivity
- Ideal for in-office phone setups
VoIP desk phones
- Supports multiple business phone numbers and conferencing
- Wireless desk phone connectivity (Wi-Fi or DECT) available
- Optional Power over Ethernet (PoE) and Bluetooth add-ons
- Great for working from home and in the office
Desktop apps
- Free download for Windows or macOS
- Simply sign in to use your business phone line
- One-click audio and video conferencing
- Integrates with Salesforce CRM, Microsoft Dynamics, and more
Work from anywhere.
Our award-winning business phone services work over any internet connection, unlike traditional landlines. Team members can take calls on their mobile phones and desk phones. Easy setup — no IT staff needed.
Here’s how VoIP phone service helps small businesses grow.
You’ll also want to be mindful of the advantages of cloud phone systems for small businesses and enterprises.
Differences between business phone services and business phone systems
While they may sound similar, a small business phone system and a business phone service are actually two different but related aspects of business communications. All companies, small and large, need phone service to communicate with customers, vendors, suppliers, and employees. A business phone system provides a business phone number and helps you stay connected with all the right people through unified communication functionality.
Benefits of VoIP phone service for small businesses
Small business phone service comes full of benefits to allow your business to grow. Switching to a cloud-based phone service can save up to 60% of your phone bill. Traditional phone service is vulnerable to outages, while a business phone service has considerably better uptimes and is resistant to risks like bad weather. Call quality and security both maintain integrity in the eyes of your customers.
When is the best time to upgrade to VoIP service?
Nextiva delivers a VoIP phone service solution designed to provide small businesses with the tools they need to manage their voice communications. It includes the ability to scale through fully integrated business communications that allows you to plug in tools to improve customer management and employee productivity.
The best time to switch to business VoIP is before you buy on-premises telephone equipment, or get locked into lengthy maintenance agreements. Why? VoIP can save businesses over 60% versus their local telephone provider — and you get all the advanced calling features the pros have.
Nextiva’s award-winning VoIP phone system uses the internet rather than analog landlines, making setup turnkey and allowing users to seamlessly switch between desk phones or mobile devices to communicate with each other and with customers.
Nextiva provides small businesses with the ability to increase productivity by making everything available all in one tool, from business SMS to chat and from video conferencing to customer experience tools. The top business phone service for small businesses includes:
- Complete phone service that includes mobile and desktop apps, voicemail, toll-free numbers, number porting, and online faxing
- More than phone service. Nextiva delivers chat, audio and video meetings, auto-attendant, texts
- A highly reliable network that delivers 99.999% uptime through Tier-1 providers with strong failover redundancy
- Certified VoIP phone hardware guaranteed to work out of the box
- Guided online account setup or live with customer support team member
- Amazing Service®️ delivered by real people, not bots.
- Scalable features are easy to use, easy to add and work instantly. As your business grows, you can use add-ons to manage your sales pipeline, helpdesk, contact center, call recordings, and auto-attendants
Keep the apps you love
Connect your VoIP phone system with popular business applications: Microsoft Outlook, Google Workspace, Salesforce, Microsoft Teams, and many more.
What makes Nextiva’s business phone service better than others?
The answer is clear: Nextiva provides the best overall value for business owners. We guide you through every aspect of your phone system for your company. Our 99.999% uptime has you covered around the clock. If you ever have a question, our customer support is ready to help you 24/7. Plus, you’ll save up to 60% over analog phone service.
Over a million users trust Nextiva’s phone service. Here’s why:
Don’t just take our word for it.
“Nextiva just, honestly, took Phat Scooters to the next level for customer service.”
Ashley fairchild
Head of people ops at phat scooters
ONE PLATFORM, UNLIMITED POSSIBILITIES
All your business communications solutions in one place — phone, video, chat, contact management, and team collaboration. It doesn’t get easier than Nextiva.
You’ve made it. See why we’re the best business phone service since 2006.
Small business phone service FAQs
How do I set up a business phone system?
Unlike some business phone services, there’s practically no technical setup you have to do to configure Nextiva. Out of the box, it works — and if you have a mobile device or computer (bet you do!), just sign in with your username and password to begin calling.
Business owners choose Nextiva because it’s so easy to use Voice over Internet Protocol (VoIP) service:
- Test your network and internet connection
- Choose optional VoIP desk phones
- Pick a business phone number
- Create usernames and passwords
- Test your new business phone lines
- When ready, adjust your incoming call flows, call waiting, voicemail, and international calling rules.
We’ve tested everything and hand-picked a catalog of high-quality desk phones and hardware.
Our basic small business VoIP plan starts at $18.95 per month. It has all the features a growing business needs — business text messaging, local and toll-free numbers, voicemail transcription, 99.999% uptime, and more.
Can I move my phone numbers to Nextiva?
Yes, it’s easy to transfer phone numbers to Nextiva through a process known as porting. Porting lets you assign your number to a VoIP service provider like Nextiva.
You can transfer any number you use, including:
- Landline numbers
- Wireless/cell phone numbers
- Virtual numbers (Google Voice, TextNow, etc.)
- VoIP phone numbers
- Toll-free numbers
Nextiva handles everything related to moving your phone numbers over. Our porting team will inform you of the port-in date. From there, you can begin placing and receiving unlimited calls through Nextiva’s cloud phone system.
Transferring business phone numbers will take approximately 2–4 weeks, depending on the previous carrier. In the meantime, you can use temporary phone numbers.
How reliable is a VoIP phone system?
The short answer is business phone services are very reliable, so long as you don’t have a power outage. You might also want to consider other factors like: Uptime — the percentage of time that a provider is online and is functioning. Nextiva provides customers with 99.999% uptime. This means service may not be available for about six minutes a year. Security — Call encryption is a newer enhancement to VoIP. Through TLS and SRTP, data exchanged between SIP phones and the cloud PBX are encrypted upon request. HD call quality — With twice the audio bandwidth, everyone can hear a wider range of sound in every business call. Enterprise-grade redundancy — Ensure that your calls stay online even through network interruptions using call forwarding, call queues, and automatic fail-over.
How do I get a toll-free number for my business?
Many businesses prefer to use a toll-free phone number instead of a local number to handle inbound phone calls.
Most business phone service providers (Nextiva included) offer different types of phone numbers:
- Local phone numbers — These numbers are based in certain geographic areas, also known as rate centers or area codes.
- Toll-free numbers — Phone numbers that begin with 800, 888, 866, 877, 855, 844, and 833 allow anyone to call it without toll charges or add-on fees from a landline.
- Vanity numbers — These numbers are memorable numbers like 1-800-FLOWERS. In most cases, it’s best to purchase first and port them into your business phone system provider.
The upside of using a toll-free number is that team members can dial out with a shared caller ID on behalf of the company. Incoming calls go through an auto attendant to ensure they reach live agents.
Does Nextiva sell or lease VoIP phones?
Yes, we do both! Nextiva lets you buy or rent many top-rated VoIP phones and headsets that work perfectly with your phone system.
We offer many VoIP devices to purchase or lease, including desk phones, cordless phones, conference phones, and analog adapters.
The best part is that we pre-configure the devices so that you can use them instantly.
Can I use a phone answering service with Nextiva?
Yes, you can direct calls to your after-hours answering service with Nextiva. Incoming calls are routed by a third-party answering service that enables people to work from home with its audio conferencing and VoIP solutions.
Nextiva supports employees working remotely and in the office as one of the top unified communications solutions. Here are some essential features included with its business phone system:
- Virtual Phone System — Manage your company’s phone system over the internet while keeping your staff connected. No on-premises hardware needed.
- Conference Calling — Connect multiple people over a phone line to participate in a conference call, so you can hold essential meetings even when people are working remotely.
- Call Queues — Handle more calls and answer them efficiently with call queuing. Let callers hear on-hold music or announcements until the next available agent can answer their call. This way, calls aren’t dropped and employees can work efficiently.
- Video Calling — You don’t need a cell phone or desk phone when you can manage calls directly from the app on your computer.
- Advanced Features — As your business grows, so do your business communication needs. Take advantage of robust call analytics, business text messaging, hold music, multi-level auto attendants, call recording, call forwarding, custom caller ID, and more. For more scalability, set up an inbound call center for your customer support or sales team.